CCW Wheels! Great Customer Service!!!!!
07-27-2011, 10:55 AM
#1
Le Mans Master
Thread Starter
CCW Wheels! Great Customer Service!!!!!
I had an old set of CCW classics and after years of use and abuse I discovered one of the spokes in the basket weave of a wheel was cracked.
I called CCW to order an replacement center and spoke with John. He sent me a replacement center free, even though I expected to pay for it since the wheel was so old and used.
He doesn't want something out in the market that can tarnish his reputation. That's a great way to do business.
I wish everyone would think of their customers like that!
Thanks, CCW!
I called CCW to order an replacement center and spoke with John. He sent me a replacement center free, even though I expected to pay for it since the wheel was so old and used.
He doesn't want something out in the market that can tarnish his reputation. That's a great way to do business.
I wish everyone would think of their customers like that!
Thanks, CCW!
07-27-2011, 11:32 AM
#2
I had an old set of CCW classics and after years of use and abuse I discovered one of the spokes in the basket weave of a wheel was cracked.
I called CCW to order an replacement center and spoke with John. He sent me a replacement center free, even though I expected to pay for it since the wheel was so old and used.
He doesn't want something out in the market that can tarnish his reputation. That's a great way to do business.
I wish everyone would think of their customers like that!
Thanks, CCW!
I called CCW to order an replacement center and spoke with John. He sent me a replacement center free, even though I expected to pay for it since the wheel was so old and used.
He doesn't want something out in the market that can tarnish his reputation. That's a great way to do business.
I wish everyone would think of their customers like that!
Thanks, CCW!
Since you are on ccws I like you list ask john to make us some 18" classics for the big brakes we all now run in t1 racing.
Thanks!
07-27-2011, 02:00 PM
#3
Melting Slicks
John and all of his people are great to do business with at CCW !! And they build a great wheel for any application. Pretty amazing when you consider all of his business is direct and by word of mouth. JD
07-27-2011, 03:44 PM
#4
No doubt! And the classic's are such a great set of wheels! I currently have 3 sets of them for my LS1 RX-7 race car. I recently just went with wider fenders and needed wider wheels. I called up CCW, talked to John, and my new outer barrels were on there way to my house to convert my 18x10's to 18x12's. Another great advantage to the 3 piece wheel... you can make it any width and offset you would like. Saved me a ton of money since I didn't have to buy all new wheels.
07-27-2011, 03:50 PM
#5
Team Owner
Member Since: Sep 2003
Location: Raleigh / Rolesville NC
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Yup they are great ppl
there new web store for buying 3 piece parts is great. http://shop.ccwheel.com/
there new web store for buying 3 piece parts is great. http://shop.ccwheel.com/
07-27-2011, 07:37 PM
#6
Safety Car
Couldn't agree more! John, Chip and everybody there are great. They took care of me better than I ever could have hoped... I will buy more from them when the time comes, that's for certain.
07-27-2011, 10:53 PM
#7
Instructor
Member Since: May 2009
Location: Philly'ish
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Agreed. Their service rocks. I'm not even the original owner of my wheels and they are easily over 8 years old according to CCW:
They took care of the issue regardless. I'm getting ready to buy another set of wheels. Guess which brand it's going to be.
John
They took care of the issue regardless. I'm getting ready to buy another set of wheels. Guess which brand it's going to be.
John
07-28-2011, 06:20 PM
#9
CCW is the best customer service!
fatbillybob, you can use classics on big brakes(depending on if the outer rim can be made narrower). I was doing it almost 10 years ago. Simply measure how much more spoke clearance you need and use a hub plate/spacer(ccw made mine). Take the same thickness of the hubplate and add it to your backspacing. For example, your current wheels have say 7" backspace. You need the same wheels, but 1/2" more spoke clearance. Get 7.5" backspace wheels and a 1/2" plate. When stacked you then are back at the 7" you need. Getting a 1/2" or thicker hub plate is preferred simply because it can be machined to register on the hub and the wheel so the entire stack is hub centric.
fatbillybob, you can use classics on big brakes(depending on if the outer rim can be made narrower). I was doing it almost 10 years ago. Simply measure how much more spoke clearance you need and use a hub plate/spacer(ccw made mine). Take the same thickness of the hubplate and add it to your backspacing. For example, your current wheels have say 7" backspace. You need the same wheels, but 1/2" more spoke clearance. Get 7.5" backspace wheels and a 1/2" plate. When stacked you then are back at the 7" you need. Getting a 1/2" or thicker hub plate is preferred simply because it can be machined to register on the hub and the wheel so the entire stack is hub centric.
