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Old 04-18-2008, 10:15 AM   #1
HT1663WB
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Default Stay Away From Virginia Vettes!!!!!

Just to make you guys aware, I purchased a set of door panels, (1977 Corvette) from Virginia Vettes off of their web page. The cost was for basic $145 pair. That was the price that was advertised. This is the second set that I have purchased. The first set I purchased about a year ago for the $145 price. They tell me impossible but I have a receipt to prove it. The second set I purchased about a week ago and they charged my credit card $307.00 for the second pair. When I called them to ask about it. I was told the Internet price is wrong and they haven't had a chance to change it. Just bad business in my opinion.



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1959-62 Interior Packages

1963-64 interior Packages

1965-67 Interior Packages






1968-69 Interior Packages

1970-77 Interior Packages

1978-82 Interior Packages




1984-87 Interior Packages Dashboard Assemblies Seat Hinge Covers
Seat Covers Seat Foam Seat Backs
Door Panels Door Trim Carpet Sets
Floor Mats


1959-62 Interior Packages
Includes:


Full Carpet - Tuxedo (set)


Seat Covers (pair)


Door Panels (pair)-Basic

PACKAGE $561














1963-64 Interior Packages
Includes:


Full Carpet - Foam Back (set)


Seat Covers (pair)


Door Panels (pair)-Basic

Vinyl PACKAGE $721

Leather PACKAGE $849














1965-67 Interior Packages
Includes:


Full Carpet - molded 80/20 (set)


Seat Covers (pair)


Door Panels (pair)-Basic



Vinyl PACKAGE $630 Leather PACKAGE $817






1968-69 Interior Packages




Includes:


Full Carpet - molded 80/20 (set)


Seat Covers (pair)


Door Panels - with upper felt (pair)
NOTE: These are not "Door Skins"

Vinyl PACKAGE $679

Leather PACKAGE $895










1970-77 Interior Packages




Includes:


Full Carpet - molded 80/20 (set)


Seat Covers (pair)


Door Panels - with upper felt (pair)
NOTE: These are not "Door Skins"



Vinyl PACKAGE $655 Leather PACKAGE $865






1978-82 Interior Packages




Includes:


Full Carpet - molded cut pile (set)


Leather Seat Covers (pair)


Door Panels - with upper felt (pair)


NOTE: These are not "Door Skins"



PACKAGE $868










1984-87 Interior Packages
Includes:


Full Carpet - molded cut pile (set)


Leather Seat Covers (pair)

PACKAGE $1012
















Dashboard Assemblies
78-81 Black

82 Dark Blue

78-80 Red


81-82 Camel

78 Dark Brown

81 Red


82 Charcoal

78-80 Doeskin

82 Red


81 Cinnabar

82 Gray

78 Saffron


80 Claret

79 Green

81 Silver


82 Collector

78 Oyster

82 Silver Green


78-81 Dark Blue

79-80 Oyster

78 Silver Pace Car






Special Introductory Price $399. List Price $499










1979-1982 SEAT HINGE COVER CHROME ACORN NUTS


ARE YOUR "NUTS" RUSTY, DAMAGED, OR MISSING???
WE CAN FIX IT--


12 PCS./SEAT--$.75/EA. $9.00/SEAT










SEAT COVERS
Vinyl Seat Covers
59-66 . . . . . . . . . . . . . $175
67. . . . . . . . . . . . . . . . $175
68-75. . . . . . . . . . . . . . $175


Leather Seat Covers
63-64 . . . . . . . . . . . . . $346
65-67 . . . . . . . . . . . . . $346
68 . . . . . . . . . . . . . . . $382
69-73 . . . . . . . . . . . . . $382
74-78 . . . . . . . . . . . . . $275
79-82 . . . . . . . . . . . . . $275
84-93 Std. Seat . . . . . $569
84-93 Sport Seat . . . . .$585








SEAT FOAM


59-67 . . . . . . . . . . . . . $110
68-78 . . . . . . . . . . . . . $125

79-82 . . . . . . . . . . . . . $215










SEAT BACKS


68-1st Design . . . . . $30/ea.
68-69 2nd Design . . $30/ea.
70-78 . . . . . . . . . . . $30/ea.










DOOR TRIM
70-77 Dr Pnl Carpet $29/pr.
70-76 Wd Grn Insert $20/pr.
68-77 Door Pulls . . . $20/pr.
70-77 Door Pulls . . . $20/ea.
70-76 Insert Plate . . .$89/ea.
77 Insert Plate . . . . . $89/ea.

70-77 Arm U-Trim . . .$59/ea.
70-77 Lock Plates . . $29/ea.
70-77 Lock ***** . . .$12.00
70-77 Latch Handles . $29.00
70-77 Carp Crm Strip. .$69.00
78-82 Armrest . . . . . . $119.00/pair








DOOR PANELS
58 (Basic)- $208/pr. (Full)-$699/pr.
59 (Basic)- $208/pr. (Full)-$699-pr.
60-64 (Basic)- $208/pr. (Full)-$539/pr.
65-67 (Basic)- $160/pr. (Full)-$578/pr.

68 (Basic)- $199/pr. (Full)-$578/pr.
69 (Basic)- $210/pr. (Full)-$578/pr.
70-77 (Basic)- $145/pr. (Full)-$590/pr.
78-82- $199/pr.








CARPET SETS
56-57 Daytona . . . . . .$295
58-59 Daytona . . . . . .$295
59-60 Tuxedo . . . . . . . $175
61-62 Tuxedo . . . . . . . $175
63-64 Polyback . . . . . .$225
63-64 Poly-Front Only $150
63-64 Foam back . . . . $275
63-64 Foam-Front Only $175
65-67 . . . . . . . . . . . . . $195
65-67 Front Only . . . . . .$150
68-77 with pad . . . . . . $210

68-77 Front Only w/ pd .$150
78-82 . . . . . . . . . . . . . $269
78-82 Front Only . . . . .$180
78-82 Console Strip . . $30/pr.
84-89 PolyBack . . . . . $395
84-93 Mass Back . . . . $399
84-89 Front Only Poly .$250
84-89 Front Only Mass $300
84-89 Rear Only Poly . $210
84-89 Rear Only Mass $250

93-96 Mass Black . . . . $499








FLOOR MATS


63-89 Floor Mats . . . . . $35















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Old 04-18-2008, 10:23 AM   #2
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If it was advertised at the wrong price, they should have had at least the courtesy to tell you BEFORE they charge your credit card. If they really "haven't had time to change it" then, maybe they need to hire someone to update their site changes regularly or honor their posted prices. However, I am sure there is "prices subject to change" disclaimer somewhere on their page.
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Old 04-18-2008, 10:36 AM   #3
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I would challenge their over-charge with your credit card company. Let that process run its course ... nothing worse can happen in the meantime.

Or tell tell Virginia Vettes that you want to return the order ... with all shipping (both ways) to be paid by them

When I have a problem like yours ... not getting satisfactory support from customer service ... I always ask the rep if they have authority to satisfy your requests ... if they say no, I ask to speak to someone with authority to make the decisions. I believe the head guy there is Dick Barron ... but knowing that might not necessarily help you.

Hope this helps ... and good luck.
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Old 04-18-2008, 11:00 AM   #4
HT1663WB
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Thanks for the info guys. I have already contact the Better Business Bureau in Virginia and filed a claim with my credit card company.
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Old 04-18-2008, 11:02 AM   #5
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I had problems with these guys before .I also started a thread a few weeks back.They are not normal.
Fortunately I only got burned for $24.00, but it is the principle of the matter they don’t understand .They also sell on E_bay under VAVETTE.Read some of the customer service posts about Willcox lately They know how to take care of customers . Virginia Vettes knows how to take care of YOUR money.Good Luck!!!
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Old 04-18-2008, 11:16 AM   #6
pbcanney
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call your credit card company and dispute it. (with proof)
they'll charge back VC before you are off the telephone

Quote:
DOOR PANELS
58 (Basic)- $208/pr. (Full)-$699/pr.
59 (Basic)- $208/pr. (Full)-$699-pr.
60-64 (Basic)- $208/pr. (Full)-$539/pr.
65-67 (Basic)- $160/pr. (Full)-$578/pr.
68 (Basic)- $199/pr. (Full)-$578/pr.
69 (Basic)- $210/pr. (Full)-$578/pr.
70-77 (Basic)- $145/pr. (Full)-$590/pr.
78-82- $199/pr.
link= http://www.virginiavettes.com/interi...#DOOR%20PANELS
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Last edited by pbcanney; 04-18-2008 at 11:34 AM.
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Old 04-18-2008, 11:18 AM   #7
BTAL
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If the web site still shows that pricing, take a screen shot/print screen of the page(s). It will help immensely with your credit card dispute.
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Old 04-18-2008, 11:57 AM   #8
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I only have one word --- Wilcox
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Old 04-18-2008, 12:04 PM   #9
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Quote:
Originally Posted by 427basketcase View Post
I only have one word --- Wilcox
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Old 04-18-2008, 12:10 PM   #10
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Quote:
Originally Posted by 427basketcase View Post
I only have one word --- Wilcox
It is WILLCOX !!! Double LL.
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Old 04-18-2008, 02:16 PM   #11
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Quote:
Originally Posted by cajos View Post
It is WILLCOX !!! Double LL.
Sorry, I get it confused with "Holand"
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Old 04-18-2008, 02:40 PM   #12
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We have reviewed our web site and yes the web master mistakenly written “Pair” where it should have been “Each”.
We do have the following disclaimer for our web page.
“SUBJECT TO CHANGE: Due to the length of time our sales information is in effect, changes may occur in prices, availability, and specifications of parts without notice. Consequently, we may be forced to discontinue parts or impose price increases. Changes may also occur in our policies and terms without notice. Call 1-757-229-0011 for up-to-date information.

LIABILITY DISCLAIMER: Virginia Vettes is not responsible for any damage, injury, loss, or any other charges caused by delays or incurred in the replacement of any defective items. Virginia Vettes' liability is limited to the replacement and the shipping cost of defective items only. Improper installation, damage, or injury resulting from the use of items sold by said corporation are the purchaser's responsibility.

DISCLAIMER: Virginia Vettes is not responsible for printing errors.”

This being said we have offered our customer and immediate refund for the door panels and shipping which was refused.
We then offered a $80 shop credit for additional parts of his choice at no cost.
We have tried to be understanding in resolving this matter as we have made a mistake and are trying to make things right.
We hope cooler heads prevail.
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Old 04-18-2008, 02:49 PM   #13
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There is always two sides to every story, unfortunately this story should have never gotten this far. Prices do change and should be updated ASAP. In my opinion, the website and catologs should be fully updated prior to price changes. Common sense tells me that if an error is made on part of the seller, then said seller should honor the original price. Based on all the clauses listed by VV, I'll never spend a dime there. Looks like they're just looking to avoid responsibility for their own errors.

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Old 04-18-2008, 04:09 PM   #14
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Quote:
Originally Posted by Virginia Vettes View Post
We have reviewed our web site and yes the web master mistakenly written “Pair” where it should have been “Each”.
We do have the following disclaimer for our web page.
“SUBJECT TO CHANGE: Due to the length of time our sales information is in effect, changes may occur in prices, availability, and specifications of parts without notice. Consequently, we may be forced to discontinue parts or impose price increases. Changes may also occur in our policies and terms without notice. Call 1-757-229-0011 for up-to-date information.

LIABILITY DISCLAIMER: Virginia Vettes is not responsible for any damage, injury, loss, or any other charges caused by delays or incurred in the replacement of any defective items. Virginia Vettes' liability is limited to the replacement and the shipping cost of defective items only. Improper installation, damage, or injury resulting from the use of items sold by said corporation are the purchaser's responsibility.

DISCLAIMER: Virginia Vettes is not responsible for printing errors.”

This being said we have offered our customer and immediate refund for the door panels and shipping which was refused.
We then offered a $80 shop credit for additional parts of his choice at no cost.
We have tried to be understanding in resolving this matter as we have made a mistake and are trying to make things right.
We hope cooler heads prevail.
As per earlier post on this thread. ....They offered me a refund also as well as paying shipping one way an additional $9.20. They got the part back . Did I get a refund? NO. I paid for the part by money order so I was S.O.L.
If These guys can scam you they will. They have no integrity.

Last edited by donnd; 04-18-2008 at 05:33 PM. Reason: stupid computer can't spell
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Old 04-18-2008, 04:37 PM   #15
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Old 04-18-2008, 04:48 PM   #16
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Quote:
Originally Posted by donnd View Post
As per earlier post on this thread. ....They offered me a refund also as well as paying shipping one way an additional $9.20. They got the paet back . Did I get a refund? NO. I paid for the part by money order so I was S.O.L.
If These guys can scam you they will. They have no integrity.
Money orders come with a receipt, you should be able to get your money back.
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Old 04-18-2008, 04:58 PM   #17
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Quote:
Originally Posted by Virginia Vettes View Post
We have reviewed our web site and yes the web master mistakenly written “Pair” where it should have been “Each”.
We do have the following disclaimer for our web page.
“SUBJECT TO CHANGE: Due to the length of time our sales information is in effect, changes may occur in prices, availability, and specifications of parts without notice. Consequently, we may be forced to discontinue parts or impose price increases. Changes may also occur in our policies and terms without notice. Call 1-757-229-0011 for up-to-date information.

LIABILITY DISCLAIMER: Virginia Vettes is not responsible for any damage, injury, loss, or any other charges caused by delays or incurred in the replacement of any defective items. Virginia Vettes' liability is limited to the replacement and the shipping cost of defective items only. Improper installation, damage, or injury resulting from the use of items sold by said corporation are the purchaser's responsibility.

DISCLAIMER: Virginia Vettes is not responsible for printing errors.”

This being said we have offered our customer and immediate refund for the door panels and shipping which was refused.
We then offered a $80 shop credit for additional parts of his choice at no cost.
We have tried to be understanding in resolving this matter as we have made a mistake and are trying to make things right.
We hope cooler heads prevail.
DISCLAIMER: Virginia Vettes is not responsible for printing errors.”

whatever. find a web guy that can type. Do the right thing. Web sites are no longer informational pages. Especially if it was ordered from the web site. Web sites are extensions of the business you are in.

speak not double to this webmaster

you wont be getting money from this yankee

Last edited by pbcanney; 04-18-2008 at 05:02 PM.
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Old 04-18-2008, 05:00 PM   #18
Alan 71
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At Carlisle VV's display of parts for sale has big signs which warn you not to touch anything or 'heavens forbid' pick anything up. I guess they've had trouble with theft. I wonder if they sell much? What do you think?
Regards,
Alan
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Old 04-18-2008, 05:22 PM   #19
HT1663WB
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Here's an update:

Since I posted on the board, that really got their attention, they offered me an $80.00 store credit only. That in my opinion is unacceptable. Basically I eat the other $65.00. I contacted the Better Business Bureau in Virginia and started a claim with my credit card company. Now I need to post this in the C1,C2,C4 and C5 sections.

Thanks guys for the support
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Old 04-18-2008, 05:25 PM   #20
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Quote:
Originally Posted by donnd View Post
As per earlier post on this thread. ....They offered me a refund also as well as paying shipping one way an additional $9.20. They got the paet back . Did I get a refund? NO. I paid for the part by money order so I was S.O.L.
If These guys can scam you they will. They have no integrity.
Don we both know you did not return the part or you would of got your money promptly back.
Lets try to stay with the truth
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Old 04-18-2008, 05:25 PM
 
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