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Contacted Holly/Hooker by phone and email last week. Stayed on hold for 8 minutes and gave up. No response to email. Is this the new Holly/Hooker version of customer service, or am I getting too impatient in my golden years?
Contacted Holly/Hooker by phone and email last week. Stayed on hold for 8 minutes and gave up. No response to email. Is this the new Holly/Hooker version of customer service, or am I getting too impatient in my golden years?
I'm of the opinion that their customer service is terrible. I was having a problem with a fuel regulator. I posted on their forum and sent an email. That was months ago. No one ever responded to either of the inquiries.
I called them a few weeks ago and was on hold an awfully long time. Luckily I was driving and had the ability to just set my phone down on speaker, but they did finally pickup. If I recall it was something like 15-20 minutes. They guy was very willing and helpful in looking up a handful of parts though.
I had an issue with a set of side headers and pipes. I left a message, as I could not get anyone on the phone. They did return my call and sent me a complete replacement set of headers free. They did me right, but it was a PITA to get someone on the phone.
With the advent of the internet and email TOO many companies rely upon some one to check the messages.
Cheaper than having a live person on staff.
IMHO.....equals **** poor customer service.
Compare this to Willcox here on CF.
Polar opposites.
As fortune, luck, or whatever would have it, I got an email this morning (maybe they saw the post)? Unfortunately, the pipes are no longer warrantied, but there was no explanation as to why. I replied back thanking for the reply and asking Holly/Hooker to share reason(s) why they are no longer warrantied.
I tend to agree with you--the Holly/Hooker customer service has become an oxymoron. Fortunately, these days word travels fast around the internet and others may see it, too. Hate to see great names like Holly & Hooker resting on their laurels--great icons are hard to watch going out this way. Makes me want to go out and buy a Holly/Hooker decal just so I can tear it off the bumper...
Last edited by gavanm01; 10-19-2016 at 11:59 AM.
Reason: mistake syntax
is this some crazy mod or do I need a special screw driver to get these screws out of the metering plate on my tri power secondaries. I have a lot of tools but have never seen this one before. Anyone know where to buy it?
If not, I guess I will get the grinder out and start destroying a screwdriver.
Thanks, Pete
is this some crazy mod or do I need a special screw driver to get these screws out of the metering plate on my tri power secondaries. I have a lot of tools but have never seen this one before. Anyone know where to buy it?
If not, I guess I will get the grinder out and start destroying a screwdriver.
Thanks, Pete
Whoops sorry, this was supposed to be a separate thread, my apologies, not trying to hijack!!
Whoops sorry, this was supposed to be a separate thread, my apologies, not trying to hijack!!
I have seen that bit before. Try taking it to Lowe's/HD and match up with a bit set for one of those screwdrivers that has interchangeable bits. I have one of these in my drawer in my shop.
is this some crazy mod or do I need a special screw driver to get these screws out of the metering plate on my tri power secondaries. I have a lot of tools but have never seen this one before. Anyone know where to buy it?
If not, I guess I will get the grinder out and start destroying a screwdriver.
Thanks, Pete
Just grind off the head of a flat blade screwdriver close to the shaft....if you cut it off at the right spot it is very close to this shape....
The screws are not suppose to be super tight so you can get away with it.
I have a Snap On socket and bit made just for those screws. It's a 5/32 clutch or pilot head bit (can't remember which) that I used back in my early Chevy dealership days for the Holley secondary carbs.
I'm not sure, but I think HOLLY/HOOKER is a girl who posts on Craigslist. Might try Holley/Hooker for their customer service dept. (I couldn't resist!) I know they have terrible service.
Duane
I had an issue with a set of side headers and pipes. I left a message, as I could not get anyone on the phone. They did return my call and sent me a complete replacement set of headers free. They did me right, but it was a PITA to get someone on the phone.
Man, do I envy you!!
I had a set of the Hooker "sidemount headers" back in the late 1970s. The primary tubes rusted out at the point where the tubes and collectors were joined, after just one summer of driving.
I tried phoning them, with no result at all, and then sent 2-3 letters, with pictures, with ZERO response.
I spent $700 for that set up, in 1977......a LOT of money, back then.
10-18-2016, 02:45 PM
Holly/Hooker no reply?
