4XLR8N

UPDATE #3

I received an email from GMPH at 10:01 pm last night:

Hello Bob

They have approved the cliam and we will ship out a replacement

Thank you


Patrick Trageser
www.gmpartshouse.com
484-949-2099

I will let everyone know when I get the part.

540i 6spd

Good news.

ScumOne

Alright! That's what I figured should happen. Glad to hear it's all working out and GMPH is a standup, trusted CF vendor.

Rick369

Bob,
Have you received the replacement Z06 shock? Does GM Parts House want the defective shock returned to them?

racebum

you act like this is the first time that someone has had issue

you can tell just by his interaction with members we're viewed as payment machines and not much else

a few vendors on here are like that actually

oddly enough one of the best online vendors with a great return policy on ac delco / gm parts is

amazon

4XLR8N

I got a notification from FedEx late yesterday that the part had been shipped. Estimated delivery is tomorrow (Thursday).

I have not been asked for the old part back (yet). There may be instructions to do so packed with the new part...will let you know.

4XLR8N

UPDATE #4

I received a replacement shock from GMPH yesterday.

I hope to get it installed this weekend and get back on the road.

Been down two weeks. Longer than I should have been, but bottom line is GMPH stood behind the products they sold!

4XLR8N

Installed the new shock and went for a nice evening cruise with the top off. All is right with the world again!

I didn't take in any pics tonight, so I thought I would throw one in from my plant visit in BG as part of the NCM 20th celebration last month...

Rick369

No, you got that completely wrong. I was trying to support a fellow forum member. Don't you find it interesting that Bob received an email from GM Parts House at 10:07 pm on a Friday night. I am sure that there was no one working at GM Parts House that late on a Friday night. Someone from GM Parts House was reading the negative comments from their home that other members, other than myself, were posting. They wanted to stop the negative comments and save face. That is why I believe Bob received his favorable email that late on a Friday night.

NatB

Maybe Bilsteins are higher quality ?

racebum

of course, which was my point, gm parts sees us as payment machines. you get the forum riled up and something happened

Rick369

I apologize racebum. I misinterpreted your original post. I think it's important that forum members support each other when dealing with vendors. Nothing worse than when you give them your hard earned money and then they give you the runaround when there is a problem with one of the products they sell.