rel3rd

Sold my Vette some years ago...
Now working for a company, whose owner has several muscle cars/toys. As part of my job, I service and maintain them.

One is a 66, factory air, power window, knock off wheeled, and sidepipes hardtop....which I love.

The other one is a 2000....with a persistent headlamp issue....

Anyway, a month or so ago, I ordered a headlamp motor for it.

Eckler's website claims orders placed by 2pm EST, ship the same day. They are 2 days away by way of any of the top 3 shippers.
Order placed, and confirmed right at 2pm...order never shipped that day, nor the next....in fact order was shipped 1 week and 1 day later. Received it 2 days after that...and part was wrong...no problem, as that happens. Sent it back, and emailed my dis-satisfaction to them. A day later, one of their reps, emailed me apologizing and asking that we please consider giving them another chance in the future.

So, I order some more parts, shown as in stock, on Tuesday morning, November 29th. Printed out order confirmation .
Knowing I should have definitely gotten the order by today at the latest, I go online to check the order status, and imagone that....still processing...not shipped yet.

Call them and nice girl on the phone said my order was shown as being placed on November 30 at 3pm...lol. How convenient, but still SHOULD have the order today, regardless . ..

She could not tell me when, if, or how the order will actually be shipped, and couldn't tell me anything other than what I already knew...which was the order was still being "processed"....

This is definitely the last order for me, with them...

Where else is there to buy factory discontinued and/or aftermarket parts, that actually provide even decent customer service ? ??

Paul Wood

I had a similar issue with a part I ordered from them. It was wrong part. It took three weeks for me to get a return authorization as I was told they farm that out to a third party. After fooling around with them, talking to someone from Ecklers, apologies etc., I finally threw in the towel and bought the same part from Southern Car Parts. They shipped the part same day and I saved about 40% on the overall cost. Ecklers finally gave me a refund after me having to call them several times. I promised I would never buy anything from them ever again and to discontinue sending me the catalog. I still get the catalog which goes in the trash at the post office. I recommend Southern Car Parts.

rel3rd

Thanks a lot. Will definitely give them a shot.

Crosis

Ecklers off my list...

Tuna Joe

I found Eckler's shipping to be down right slow.
Service sucked too.
Lastly, they don't update your account immediately nor send you an order confirmation right away. I was told "that can take a day or two". WTF?

jwt1603

My experience with them has been hit or miss. And by I mean that it's either great and I'm surprised the part arrived so quick or I'm left wondering where the heck my stuff is.

Guess I'll try Southern next time.

Ruger Brian

Yes - great service so far from Ecklers. Price, shipping, expectations etc all great. They remain on my short list.

Some other venders (mentioned in this thread), not so much.

Omaha Flash

My only complaint with Eckler's is their shipping cost. It's obvious they are making a sizeable profit on the shipping. Recently after checking their shipping cost on a couple items I have change my mind and ordered from another company.

rel3rd

Definitely off of mine....I knew better after the 1st debacle.

It's bad enough that my Tuesday order wasn't shipped until Friday at 4:25pm, a day after I should have received it....but I just realized that they still haven't issued the refund for the last order yet....

So...Two orders, two problems, two non existent customer service experiences...sounds like I made two orders too many...

Never again...

Fast Cars & Horses

Off my list too. Great service from Southern Car Parts and Corvette Mods and RPI. When we were rebuilding the C3 years ago, I learned the hard way with Ecklers.

Pounder

Plus Ecklers, doesn't carry high speed horse shoes !!

Floridasky

Ecklers has been not in a consideration for more than ten years. Service was so bad then I cannot imagine much improvement.

racebum

they deliver if absolutely no where else has the product. thing is. they are stuck in the past. they still print paper mags, still charge high prices and as more people learn about how to find deals and other businesses with better customer support they are going to have an increasingly harder time staying in business.

they do often buy a lot of discontinued GM parts which can be a nice thing is no one else has such a part. that's really the only reason i would consider them

sloopdawg

Not a big Ecklers fan either
although I guess it can happen with many other places as well
I hate when the same day you order they send an email stating my order has shipped
then four or five weeks later my order shows up

Pounder

Are they who Cindy (CindysC5) used for her front bumper ???

zachaeous

I use to get a lot of my restoration parts from Ecklers in the late 70s and 80s. They even had a branch store here in Illinois. I got good service from them back then and was happy with the quality of the items as well as the selection. We must remember that this was when Ralph Eckler still owned the company. He was forced out of ownership in 1997 and the company became a part of another group. This is when I noticed a big change after this change of ownership.

The last time I ordered from them was in 2011 and that was the end of my ordering. It took over a month to get some brake parts with no customer service help to find out where my order was.

Here is a link to a forum thread explaining the takeover of Ecklers:

https://www.corvetteforum.com/forums...newspaper.html

CindysC5

No, that was Carid, but just as bad since I used Eckler's for the hood. Took two months to arrive to shop! Took about one week to approve body shop and actually place the order also. Never again for me either.
Carid either.

friou

Folks having trouble with suppliers should consider giving Southern a shot. Fast service, delivery and very helpful and courteous staff. Best wishes!

Pounder

I thought you ordered something from them, your thread was hard to keep up with.

Pounder

I have ordered from a few, my go to suppliers are West Coast Corvette and Corvette Central !!