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Free tire repair at Discount Tire?
#1
Racer
Thread Starter
Free tire repair at Discount Tire?
Took my 2010 GS to Discount Tire today after I noticed that one of my rear tires had a nail in it. To my surprise, the repair was done free of charge. The technician simply said " thanks for bringing your car to us instead of someone else". The guy was really professional too and knew how to use the jacking puck, was able to take off and install the 325/30 r19 tire without any help, and used a torque wrench too.
WOW! I am really impressed.
Do you guys think I should go back and give him a tip?
Discount Tire sure has a repeat customer in me.
WOW! I am really impressed.
Do you guys think I should go back and give him a tip?
Discount Tire sure has a repeat customer in me.
#2
Melting Slicks
I've used them several times. For anyone that doesn't like to check their air pressure and fill them, they have a free bay devoted to that
#3
Race Director
Took my 2010 GS to Discount Tire today after I noticed that one of my rear tires had a nail in it. To my surprise, the repair was done free of charge. The technician simply said " thanks for bringing your car to us instead of someone else". The guy was really professional too and knew how to use the jacking puck, was able to take off and install the 325/30 r19 tire without any help, and used a torque wrench too.
WOW! I am really impressed.
Do you guys think I should go back and give him a tip?
Discount Tire sure has a repeat customer in me.
WOW! I am really impressed.
Do you guys think I should go back and give him a tip?
Discount Tire sure has a repeat customer in me.
#5
Team Owner
They've been great with my cars and I have tipped them for some things, like what they did for you. They certainly don't expect it but appreciate it and IMO it builds good will both ways if you expect to use them in the future.
#7
Melting Slicks
They have always repaired tires for free regardless of where you bought them. Most others want anywhere from $15-25 or more for the same service (each nail). Discount is great.
#9
Instructor
Member Since: Jan 2011
Location: Houston TX
Posts: 203
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Bought many sets from them and no matter where you are, they will treat you right. Going to buy two sets in the near future. They will negotiate they tire price with you also....great company.
#10
Safety Car
Discount Tire is awesome...period.
#11
Intermediate
Member Since: Sep 2006
Location: Gainesville Fl
Posts: 32
Likes: 0
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I just had 4 Michliens A/S plus ZPs installed last week at Discount Tire,
The store manager did it personally, not a mark on a wheel, balanced them to perfect. Gave him a big tip and he bought pizza that friday for the shop.
The store manager did it personally, not a mark on a wheel, balanced them to perfect. Gave him a big tip and he bought pizza that friday for the shop.
#12
CF Senior Member
Member Since: Feb 2006
Location: Tucson Arizona
Posts: 23,313
Likes: 0
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I buy tires for 5 vehicles through Discount Tire. They meet and generally beat tirerack pricing. They've offered to get me tires they typically don't even sell. I bring them my track wheels to mount new rubber (tires bought elsewhere) every couple of months. They've mounted my track tires so many times without charge I almost feel guilty going there (I tip the kid doing the work but still). When they do charge me to mount new tires its a ridiculously low price. One of the guys I know that works there said the founder/primary owner of the company really stresses customer service. Goodwill gestures like this make for satisfied, lifelong customers.
#14
I am not sure you guys out West have the same Discount Tire Company we have in the Midwest. I just had my local Discount Tire mount and balance two used run-flats I bought elsewhere. No complaints so far, but I have not run them up to speed yet. They did charge me $40/per tire to remove the old tires and mount. No complaint there either. They did a fine job, with no wheel damage I could find. I checked the tire pressure sensors OK. They didn't hide the new weights behind the spokes, but they don't have the latest Hunter machine so I am not sure their machine has that capability or if that was operator error.
I am not a regular customer of Discount Tire. This is my second experience with them. They balanced two tires for me earlier. Maybe I am not a good enough customer to get the free dismount/mount deal, or maybe it isn't available here. I am driving distance from Tire Rack in South Bend and so far they have most all my tire business. Those guys (Tire Rack) really know what they are doing.
I am not a regular customer of Discount Tire. This is my second experience with them. They balanced two tires for me earlier. Maybe I am not a good enough customer to get the free dismount/mount deal, or maybe it isn't available here. I am driving distance from Tire Rack in South Bend and so far they have most all my tire business. Those guys (Tire Rack) really know what they are doing.
#15
Instructor
Picked up a nail on a rear 2010 Grand Sport tire last week in Naples, Fl. The car is ten months old and has 6,500 miles. Took it to Goodyear, deemed unrepairable, and they replaced the tire, mounting and balancing free of charge. Was impressed with with the way I was treated and their professionalism.
#16
Melting Slicks
#17
Burning Brakes
Took my 2010 GS to Discount Tire today after I noticed that one of my rear tires had a nail in it. To my surprise, the repair was done free of charge. The technician simply said " thanks for bringing your car to us instead of someone else". The guy was really professional too and knew how to use the jacking puck, was able to take off and install the 325/30 r19 tire without any help, and used a torque wrench too.
WOW! I am really impressed.
Do you guys think I should go back and give him a tip?
Discount Tire sure has a repeat customer in me.
WOW! I am really impressed.
Do you guys think I should go back and give him a tip?
Discount Tire sure has a repeat customer in me.