I just wanted to share my story about meeting Mike from Criswell Chevrolet especially since I didn’t purchase anything from him.
I bought my ’12 GS CE 3LT on 10/30 from a local non-Chevy dealership. At the time, I had no experience with Corvettes and bought the car because I feel in love with it. Shortly after, I joined CF and absorbed all of the information I could find about the car. After going over the car in more detail I noticed the stripe on the rear hatch lid was starting to peel up from the underside.
One evening, I drove over to the local Chevy store and spoke to one of the service writers there and asked if it would be covered under warranty. He said more than likely yes, but they did not have a body shop so I should take it to another Chevy dealer that did.
I asked if he could give me any information about the car as I bought it used and didn’t even know which package it had. He informed me the car was originally sent to Criswell Chevrolet. I immediately thought of Mike because of all of the posts I see here.
I sent Mike a private message explaining to him what my issue was and he said I needed to contact Dina as she is their Corvette specialist service writer.
After map questing the location, the dealership is 40 miles away from me and past four other Chevy stores. I decided any excuse to drive the car was good enough for me and a 40 mile drive even for service work was a no-brainer.
40 miles goes by quick when you are driving a Vette
Anyways, I get there and meet Dina and Matt the Body Shop Manager who both were very professional and courteous. They wrote up a warranty request claim and Matt took pictures. Matt told me the warranty approver was not there at the moment and he would submit the claim and call me to let me know.
I thanked him and decided while I was there I would look at the Vettes they had on the lot. They have a lot and after looking at the ZR1, I must get a CF splitter now.
While I am there I decided to go introduce myself to Mike and to thank him for his assistance.
Mike was sitting at his desk and you could tell he was really busy. I introduced myself and mentioned my name on CF and he immediately remembered the stripe issue, which impressed me. He asked me if I had spoken to Dina and I said yes and was waiting to hear back on the warranty.
Mike was very friendly and never once made me feel like I was bothering him. We talked briefly about my car and how I bought it and it had originally been sold, more likely by him. While we were talking Mike printed out a copy of the original invoice and gave it to me, all the while never making me feel like he was too busy, I was a burden or more importantly not worth his time as I wasn’t buying anything.
He was also going to give me a lot of information on the car but the computer system he needed to access was down, so he asked me to write down my information and he would mail it to me as soon as he could. I was blown away with his friendliness and you could tell even after 34+ years selling Corvettes, he still has a deep passion for what he does.
Even after thanking him for his time and information when I was starting to leave, he said “Let’s go look at your car”
For someone that looks at cars all day and clearly knows what my car looks like, I was yet again surprised at how passionate he seemed.
Mike – Thanks again for your time and whenever I am ready to purchase another vehicle you will be the first person I call. I wish you much continued success in the remainder of your career.
And for anyone here that is in the market for a car, I highly recommend contacting Mike, a monkey could sell you a car but it is a whole other level of service with someone like Mike and people like him are hard to come by.