RRIXX

Remember a few weeks ago I posted a thread about my bad experience with a GM dealer installing the incorrect oil in my C6? They actually had the audacity to send me an e-mail asking what I thought of their service so I wrote back and told them exactly what I thought. Surprisingly, they never wrote back.

Last week I received a letter from them saying that they 'wanted' my Corvette and because of that I was a VIP customer that should immediately make an appointment to come in and purchase a new vehicle. I shredded the letter but yesterday they called me and you could tell the young man was reading from a script. Now keep in mind that this is a GM Chev dealer but they don't sell Corvettes. The young man repeated what the letter said about them wanting my car and of course he could get me into a new selected model with zero % financing, no out of pocket expenses and some other wonderful deals and did I want to make an appointment to buy a new car. I told him the only new car I would buy would have to be a Corvette. Did they sell Corvettes? Long pause, listening to paper shuffling and a stuttered confession that he didn't think they did but thought I should come in anyway because of the 0% financing and special deals being offered so I again asked if they sold Corvettes and if they did would it qualify for zero % financing. He didn't know and when I asked him to find out he said he didn't know how to do that, that he worked for a third party and didn't have that kind of information available to him but would I like to make an appointment to come in a buy a new car? Seriously, the incompetence from this dealer never ceases to amaze me.

EVRose

I get those letters all the time from my dealer "desperately NEEDING my 05" except they want to upgrade me to a Stingray. Never got a phone call though.

LSD 2005

same here.

v26278

It's just random cold call marketing. It's generally very ineffective but a lot of businesses do it, usually they assign rookie sales people to the task as most people would rather eat snakes than make cold calls. For every 100 calls, they get one or two who take the bait. I did a bit of that early in life as a necessary evil to get experience and a career started. I'm usually fairly gracious when I get those calls so long as the sales guy doesn't push back when I let them know I have no interest.

Gman in NC

If they don't sell Vettes, why did you go there?

dvilin

Strictly BS to get you in the door and make a sale that is all they care about $$$$$$.

RRIXX

Ummm, to get my oil changed. Didn't I mention that already? In this part of the world not all Chev dealers sell Vettes and not all dealers that sell Vettes are located near me.

Now what has your question to do with this thread?

ls1121

OK here's the $64,000 question....who was the nit wit dealer you went to?

RRIXX

It was a GM dealer called Myers in a little town called Kemptville, south of our nation's capital. Myers owns many dealerships in Ottawa and probably wouldn't be too thrilled to hear about this one.

OldCorvetteFan

No need to get offended - I was wondering the same thing myself.

It wasn't until you mentioned that it was a Chevy dealer that didn't sell Corvettes that I wondered where you were - and I see you're from Canada.

Now it makes more sense that you had service work performed at a dealership that doesn't sell Vettes.

I'm not surprised that there's a disconnect between the service and sales departments; the fact that they employed a third party to do the grunt work just proves it.

I don't blame you for cutting them off - I would too.

Steven

RRIXX

I wasn't offended but I do find there are some guys on this forum that are very critical of pretty much everything you post. I'm new to this forum and am often reluctant to post for fear of being criticized.

Thanks for your response, guys like you make me want to stick around and glean what I can from the wealth of knowledge that is here.

Knob Jockey

Sometimes on the Forum you have to wade through a little crap to get the answers you seek. Generally though, it's a pretty useful source for info/help.

Unfortunately you've experienced what seems to be more the norm than the exception to the rule regarding incompetent GM dealers.

My $.02, only go to a dealer for warranty work.

Maybe you can post on your Regional Forum and get some recommendations from the locals regarding a shop you can trust.