C6 Broken Glove Box Latch
06-02-2014, 09:48 PM
#1
Instructor
Thread Starter
C6 Broken Glove Box Latch
I have a 2008 C6 with Titanium interior.
I tried to open the glove box and the latch came off in my hand. I was looking thru many previous threads and this seems to be a very common problem.
The latch is of very poor design and the material is very brittle.
When will GM step up to the plate and realize that they have a problem and correct it?
I tried to open the glove box and the latch came off in my hand. I was looking thru many previous threads and this seems to be a very common problem.
The latch is of very poor design and the material is very brittle.
When will GM step up to the plate and realize that they have a problem and correct it?
06-03-2014, 10:35 AM
#2
Race Director
GM doesn't care, your car is out of Warranty.
My '08 titanium had the same problem under Warranty.
Took 3, two+ hour visits to the Service Dept to get it fixed.
I called, told the guy I had a broken latch, made an appt.
Kept the appt left my car with the service writer, waited 2+ hours, tracked the writer down. He tells me "you've got a broken latch, we have to order the part and will call you when the part comes in.
2 weeks later, no call so I called the parts dept. They have the part, didn't know who ordered it. Made another appt, showed up waited two+ hours again and then was told that "they" had ordered the wrong color latch, it was black. They will order the right color and call me when it comes in.
2 weeks later again they call, the correct part is in, I drive to the Dealer, wait another 2+ hours and they got the latch installed. A month and a half, 3 trips to the Dealer, 6+ hours waiting time and I finally have a working latch that's the right color.
BUT: they broke the case of the fob trying to get the key out, handed the fob to me in pieces and told me they would order another fob to replace it. I not so politely told them to forget it, I'll never deal with them again. Haven't been back to that Dealer since and will never buy anything from them again. Glad I have four other Dealers around Austin.
My '08 titanium had the same problem under Warranty.
Took 3, two+ hour visits to the Service Dept to get it fixed.
I called, told the guy I had a broken latch, made an appt.
Kept the appt left my car with the service writer, waited 2+ hours, tracked the writer down. He tells me "you've got a broken latch, we have to order the part and will call you when the part comes in.
2 weeks later, no call so I called the parts dept. They have the part, didn't know who ordered it. Made another appt, showed up waited two+ hours again and then was told that "they" had ordered the wrong color latch, it was black. They will order the right color and call me when it comes in.
2 weeks later again they call, the correct part is in, I drive to the Dealer, wait another 2+ hours and they got the latch installed. A month and a half, 3 trips to the Dealer, 6+ hours waiting time and I finally have a working latch that's the right color.
BUT: they broke the case of the fob trying to get the key out, handed the fob to me in pieces and told me they would order another fob to replace it. I not so politely told them to forget it, I'll never deal with them again. Haven't been back to that Dealer since and will never buy anything from them again. Glad I have four other Dealers around Austin.
06-03-2014, 10:42 AM
#3
Race Director
GM doesn't care, your car is out of Warranty.
My '08 titanium had the same problem under Warranty.
Took 3, two+ hour visits to the Service Dept to get it fixed.
I called, told the guy I had a broken latch, made an appt.
Kept the appt left my car with the service writer, waited 2+ hours, tracked the writer down. He tells me "you've got a broken latch, we have to order the part and will call you when the part comes in.
2 weeks later, no call so I called the parts dept. They have the part, didn't know who ordered it. Made another appt, showed up waited two+ hours again and then was told that "they" had ordered the wrong color latch, it was black. They will order the right color and call me when it comes in.
2 weeks later again they call, the correct part is in, I drive to the Dealer, wait another 2+ hours and they got the latch installed. A month and a half, 3 trips to the Dealer, 6+ hours waiting time and I finally have a working latch that's the right color.
BUT: they broke the case of the fob trying to get the key out, handed the fob to me in pieces and told me they would order another fob to replace it. I not so politely told them to forget it, I'll never deal with them again. Haven't been back to that Dealer since and will never buy anything from them again. Glad I have four other Dealers around Austin.
My '08 titanium had the same problem under Warranty.
Took 3, two+ hour visits to the Service Dept to get it fixed.
I called, told the guy I had a broken latch, made an appt.
Kept the appt left my car with the service writer, waited 2+ hours, tracked the writer down. He tells me "you've got a broken latch, we have to order the part and will call you when the part comes in.
2 weeks later, no call so I called the parts dept. They have the part, didn't know who ordered it. Made another appt, showed up waited two+ hours again and then was told that "they" had ordered the wrong color latch, it was black. They will order the right color and call me when it comes in.
2 weeks later again they call, the correct part is in, I drive to the Dealer, wait another 2+ hours and they got the latch installed. A month and a half, 3 trips to the Dealer, 6+ hours waiting time and I finally have a working latch that's the right color.
BUT: they broke the case of the fob trying to get the key out, handed the fob to me in pieces and told me they would order another fob to replace it. I not so politely told them to forget it, I'll never deal with them again. Haven't been back to that Dealer since and will never buy anything from them again. Glad I have four other Dealers around Austin.
06-03-2014, 11:01 AM
#4
Melting Slicks
GM doesn't care, your car is out of Warranty.
My '08 titanium had the same problem under Warranty.
Took 3, two+ hour visits to the Service Dept to get it fixed.
I called, told the guy I had a broken latch, made an appt.
Kept the appt left my car with the service writer, waited 2+ hours, tracked the writer down. He tells me "you've got a broken latch, we have to order the part and will call you when the part comes in.
2 weeks later, no call so I called the parts dept. They have the part, didn't know who ordered it. Made another appt, showed up waited two+ hours again and then was told that "they" had ordered the wrong color latch, it was black. They will order the right color and call me when it comes in.
2 weeks later again they call, the correct part is in, I drive to the Dealer, wait another 2+ hours and they got the latch installed. A month and a half, 3 trips to the Dealer, 6+ hours waiting time and I finally have a working latch that's the right color.
BUT: they broke the case of the fob trying to get the key out, handed the fob to me in pieces and told me they would order another fob to replace it. I not so politely told them to forget it, I'll never deal with them again. Haven't been back to that Dealer since and will never buy anything from them again. Glad I have four other Dealers around Austin.
My '08 titanium had the same problem under Warranty.
Took 3, two+ hour visits to the Service Dept to get it fixed.
I called, told the guy I had a broken latch, made an appt.
Kept the appt left my car with the service writer, waited 2+ hours, tracked the writer down. He tells me "you've got a broken latch, we have to order the part and will call you when the part comes in.
2 weeks later, no call so I called the parts dept. They have the part, didn't know who ordered it. Made another appt, showed up waited two+ hours again and then was told that "they" had ordered the wrong color latch, it was black. They will order the right color and call me when it comes in.
2 weeks later again they call, the correct part is in, I drive to the Dealer, wait another 2+ hours and they got the latch installed. A month and a half, 3 trips to the Dealer, 6+ hours waiting time and I finally have a working latch that's the right color.
BUT: they broke the case of the fob trying to get the key out, handed the fob to me in pieces and told me they would order another fob to replace it. I not so politely told them to forget it, I'll never deal with them again. Haven't been back to that Dealer since and will never buy anything from them again. Glad I have four other Dealers around Austin.
06-03-2014, 12:27 PM
#5
REALLY??????
This is literally a 10 minute fix if you have the latch. There are plenty of places that sell the latch and should not cost more than about $40. Google "Broken glove latch on a C6" and there are a couple videos which show the process. No reason to pay for service and loss of your time and inconvenience for this very easy and minor repair.
This is literally a 10 minute fix if you have the latch. There are plenty of places that sell the latch and should not cost more than about $40. Google "Broken glove latch on a C6" and there are a couple videos which show the process. No reason to pay for service and loss of your time and inconvenience for this very easy and minor repair.
GM doesn't care, your car is out of Warranty.
My '08 titanium had the same problem under Warranty.
Took 3, two+ hour visits to the Service Dept to get it fixed.
I called, told the guy I had a broken latch, made an appt.
Kept the appt left my car with the service writer, waited 2+ hours, tracked the writer down. He tells me "you've got a broken latch, we have to order the part and will call you when the part comes in.
2 weeks later, no call so I called the parts dept. They have the part, didn't know who ordered it. Made another appt, showed up waited two+ hours again and then was told that "they" had ordered the wrong color latch, it was black. They will order the right color and call me when it comes in.
2 weeks later again they call, the correct part is in, I drive to the Dealer, wait another 2+ hours and they got the latch installed. A month and a half, 3 trips to the Dealer, 6+ hours waiting time and I finally have a working latch that's the right color.
BUT: they broke the case of the fob trying to get the key out, handed the fob to me in pieces and told me they would order another fob to replace it. I not so politely told them to forget it, I'll never deal with them again. Haven't been back to that Dealer since and will never buy anything from them again. Glad I have four other Dealers around Austin.
My '08 titanium had the same problem under Warranty.
Took 3, two+ hour visits to the Service Dept to get it fixed.
I called, told the guy I had a broken latch, made an appt.
Kept the appt left my car with the service writer, waited 2+ hours, tracked the writer down. He tells me "you've got a broken latch, we have to order the part and will call you when the part comes in.
2 weeks later, no call so I called the parts dept. They have the part, didn't know who ordered it. Made another appt, showed up waited two+ hours again and then was told that "they" had ordered the wrong color latch, it was black. They will order the right color and call me when it comes in.
2 weeks later again they call, the correct part is in, I drive to the Dealer, wait another 2+ hours and they got the latch installed. A month and a half, 3 trips to the Dealer, 6+ hours waiting time and I finally have a working latch that's the right color.
BUT: they broke the case of the fob trying to get the key out, handed the fob to me in pieces and told me they would order another fob to replace it. I not so politely told them to forget it, I'll never deal with them again. Haven't been back to that Dealer since and will never buy anything from them again. Glad I have four other Dealers around Austin.
06-03-2014, 12:39 PM
#6
Team Owner
Member Since: Aug 2006
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C6 of Year Finalist (appearance mods) 2019
My cashmere latch broke also, seems it is only the colored ones that have the problem. So I ordered a black one (it is cheaper) and sent it to TKO for hydrocarbon to match the rest of my interior. Only used it 3 to 4 times since. 
06-03-2014, 04:32 PM
#7
Instructor
Thread Starter
[QUOTE=haljensen;1587046446]GM doesn't care, your car is out of Warranty.
My '08 titanium had the same problem under Warranty.
Took 3, two+ hour visits to the Service Dept to get it fixed.
I called, told the guy I had a broken latch, made an appt.
Kept the appt left my car with the service writer, waited 2+ hours, tracked the writer down. He tells me "you've got a broken latch, we have to order the part and will call you when the part comes in.
2 weeks later, no call so I called the parts dept. They have the part, didn't know who ordered it. Made another appt, showed up waited two+ hours again and then was told that "they" had ordered the wrong color latch, it was black. They will order the right color and call me when it comes in.
2 weeks later again they call, the correct part is in, I drive to the Dealer, wait another 2+ hours and they got the latch installed. A month and a half, 3 trips to the Dealer, 6+ hours waiting time and I finally have a working latch that's the right color.
BUT: they broke the case of the fob trying to get the key out, handed the fob to me in pieces and told me they would order another fob to replace it. I not so politely told them to forget it, I'll never deal with them again. Haven't been back to that Dealer since and will never buy anything from them again. Glad I have four other Dealers around Austin.[/QUOT
I ordered one from my dealer, (Midway Chevrolet in Orwell, Ohio) and I had it the next day. I then installed it myself in about 15 minutes.
Jim
My '08 titanium had the same problem under Warranty.
Took 3, two+ hour visits to the Service Dept to get it fixed.
I called, told the guy I had a broken latch, made an appt.
Kept the appt left my car with the service writer, waited 2+ hours, tracked the writer down. He tells me "you've got a broken latch, we have to order the part and will call you when the part comes in.
2 weeks later, no call so I called the parts dept. They have the part, didn't know who ordered it. Made another appt, showed up waited two+ hours again and then was told that "they" had ordered the wrong color latch, it was black. They will order the right color and call me when it comes in.
2 weeks later again they call, the correct part is in, I drive to the Dealer, wait another 2+ hours and they got the latch installed. A month and a half, 3 trips to the Dealer, 6+ hours waiting time and I finally have a working latch that's the right color.
BUT: they broke the case of the fob trying to get the key out, handed the fob to me in pieces and told me they would order another fob to replace it. I not so politely told them to forget it, I'll never deal with them again. Haven't been back to that Dealer since and will never buy anything from them again. Glad I have four other Dealers around Austin.[/QUOT
I ordered one from my dealer, (Midway Chevrolet in Orwell, Ohio) and I had it the next day. I then installed it myself in about 15 minutes.
Jim
06-03-2014, 05:13 PM
#8
Drifting
Purchased a new-to-me 2011 GS in November '13, the latch (ebony) fell apart by the time I got the car home. Selman Chevrolet replaced it under warranty a few days later. The support that holds the pivot pin is very lightly built, use with care, they break very easily.
06-03-2014, 05:54 PM
#9
Instructor
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Scroll down on this link to see a zip tie glove box latch fix:
http://s49.photobucket.com/user/TomZ...oxFix.mp4.html
http://s49.photobucket.com/user/TomZ...oxFix.mp4.html
06-03-2014, 08:38 PM
#10
Safety Car
Member Since: Dec 2011
Location: New Rochelle N.Y. 2013 Grand Sport
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This is what happened to mine after 4K miles in my '13 GS. Top left hand corner of picture. After a long hassle with dealer ( I'm not even going to get into that part ) I just bought a new one for $30 and it took me all of 5 minutes to take the broken one out and put the new one in.
06-04-2014, 07:57 AM
#11
Race Director
My cashmere latch broke several years ago also. Replaced it myself. From the threads several years ago, cashmere is particularly bad about breaking due to the lack of enough carbon black in the plastic as someone observed.
06-04-2014, 12:26 PM
#12
Team Owner
Mine is titanium also. When I got the car with 1,700 miles on it, the latch was completely gone. They had to order a new latch and also lock cylinder, then rekey that cylinder to match my key. All done on warranty with no problems. Do not lose that lock cylinder...it is very easy to transfer it over to the new latch. The two lighter colors definitely are more prone, but it has happened to black also.
And the car is out of production and this is not a safety issue so GM is not going to step up and do anything about it.
And the car is out of production and this is not a safety issue so GM is not going to step up and do anything about it.