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For anyone who lives in the central Florida area beware. I dropped off my vehicle at Stingray Chevrolet dealership located in Plant City Florida for a starter issue. Late in the afternoon I receive a call from the service rep stating that they had damaged my pristine conditioned (always garaged and never repainted or body work) 2011 Grand Sport Vette. Apparently they had used a machine to push my Vette into the service bay. Common sense was apparently not used that day since one of the reps replied that the machine was actually used to move trucks. There were multiple scratches and gouges on the rear bumper cover. To add to the frustration, the rep that had taken in my car had the nerve to say that and I quote: "If I had not told you...you wouldn't have noticed the damage"...are you kidding me? Scratches and gouges and I wouldn't have noticed it. Plus...at no time did any of the 3 service reps I had interacted with apologize for the damage...great customer service. So I left the vehicle for the repair work since they have an in-house body shop. I let the repair rep know beforehand that he will not be able to match the paintwork since you were adding a new paint job on a car which paint was 5 years old. So when I pick up the vehicle...guess what? There is a noticeable difference between their repair work and the rest of my car. So I let them know my dissatisfaction with the paintwork and I'm asking for diminution of value due to the repair work, which will affect the resale value of the car. But they are stating that because the car was repaired, the resale value is not affected. I beg to differ. The same identical vehicle with no repaint compared to mine will not hold the same value. Even though the damage was cosmetic, it is still noticeable to me and anyone else who sees the car...it will definitely affect me trying to get the most for my vehicle in a private sale. To all, I just wanted to share my negative experience with this dealer and to let anyone in the area know how I was treated. I originally purchased my Vette from this dealer and have had it serviced there as well. I expected a little more from them...guess I was wrong...loyalty means nothing. After serving 27 plus years in the military, integrity is something I live by...guess this dealer doesn't believe in this principle.
I hate that you are having problems. The Honda dealer's body shop failed to match the paint on her CR-V so when I needed a new nose on my Corvette I took it to a custom body shop. He matched my Supersonic Blue perfectly. Take your car somewhere else and get the paint fixed.
We haven't settled diminished value yet. I am encouraged by the insurance company's reaction when I brought it up. Time will tell.
Have them repaint until they get it right. I had to have my C5 bumper repainted by the dealership when they repaired it from a parking lot mishap. I took it back after the first paint job ans told them to take their time, I didn't want the car until it matched. Tell them you won't accept the job until it is done right. They can match it if they know they have to.
It's a chevy dealer not a high end car dealer who treats people the right way. Have never had a problem with Cadillac dealers that i have been buyibg from since 1999.
Get an estimate from a body shop of your choice and request that amount plus $1000 for diminished value from the dealer. If/when they tell you to pound sand, take them to small claims court and bump up the diminished value to $2500. Dealerships have insurance, make them use it.
Well as a fellow military guy, I suggest using the dealer's "coc", climb it as far high as you need it to get the proper resolution that you and anybody deserves. Good luck and let us know what comes of it...
Personally, I would have treated as any other accident or vehicle damage and contacted my insurance company. The dealership is going to go the cheapest/easiest way possible to 'fix' the damage they did. Going through your insurance company, you should be able to get it fixed where you want & your insurance company should help insure it is done right.
When I was stationed in Utah, took my new truck back into the dealership to have the tires/wheels that were part of the deal put on. While there, one of the technicians hit something, damaging the right rear quarter panel behind the rear wheel. Dealership offered to fix it; called my insurance company right in front of them. Insurance company informed me not to let them touch it and to bring it to have an adjuster look at it. Insurance had it fixed at a shop of my choice, didn't charge me a deductible and got the dealership to pay for all repairs.
For anyone who lives in the central Florida area beware. I dropped off my vehicle at Stingray Chevrolet dealership located in Plant City Florida for a starter issue. Late in the afternoon I receive a call from the service rep stating that they had damaged my pristine conditioned (always garaged and never repainted or body work) 2011 Grand Sport Vette. Apparently they had used a machine to push my Vette into the service bay. Common sense was apparently not used that day since one of the reps replied that the machine was actually used to move trucks. There were multiple scratches and gouges on the rear bumper cover. To add to the frustration, the rep that had taken in my car had the nerve to say that and I quote: "If I had not told you...you wouldn't have noticed the damage"...are you kidding me? Scratches and gouges and I wouldn't have noticed it. Plus...at no time did any of the 3 service reps I had interacted with apologize for the damage...great customer service. So I left the vehicle for the repair work since they have an in-house body shop. I let the repair rep know beforehand that he will not be able to match the paintwork since you were adding a new paint job on a car which paint was 5 years old. So when I pick up the vehicle...guess what? There is a noticeable difference between their repair work and the rest of my car. So I let them know my dissatisfaction with the paintwork and I'm asking for diminution of value due to the repair work, which will affect the resale value of the car. But they are stating that because the car was repaired, the resale value is not affected. I beg to differ. The same identical vehicle with no repaint compared to mine will not hold the same value. Even though the damage was cosmetic, it is still noticeable to me and anyone else who sees the car...it will definitely affect me trying to get the most for my vehicle in a private sale. To all, I just wanted to share my negative experience with this dealer and to let anyone in the area know how I was treated. I originally purchased my Vette from this dealer and have had it serviced there as well. I expected a little more from them...guess I was wrong...loyalty means nothing. After serving 27 plus years in the military, integrity is something I live by...guess this dealer doesn't believe in this principle.
Yes sir! Dealerships are like Insurance companies, always looking to jib you out of all they can get from anyone. Hate it happened but they don't own a Vette so they could careless! I sure hope you reported them to the BBB of FL. I am a firm believer of the BBB. I have had businesses closed down by me reporting on their terrible workmanship.
I have bought more than a couple of vehicles with "come back for free oil changes". Never used a one. And never will. Thank you for sharing your story. Makes for a useful learning lesson.
To all, I just wanted to share my negative experience with this dealer and to let anyone in the area know how I was treated. I originally purchased my Vette from this dealer and have had it serviced there as well. I expected a little more from them...guess I was wrong...loyalty means nothing. After serving 27 plus years in the military, integrity is something I live by...guess this dealer doesn't believe in this principle.
You might try filing a complaint with Chevrolet via their customer service rep that roams these forums.
I had a similar experience with the Chev dealer in Kewaunee , Wisconsin. My wife's (then) new '08 Corvette was struck from behind by a car that was pushed into her Vette. I took it to the dealer we purchased the car from who told us his shop didn't do body work but he had a shop across the road from him that "did all of his Corvette work". I was told the shop did outstanding work.
The night I got our car back (four months later, middle of winter) it looked OK but in the dim lights of the shop you couldn't really see much. In early spring when I finally could do a good hand wash of the car I found runs in the paint, dirt in the paint, a series of cracks about the size of a half dollar (something hit from inside the fender) and the paint was a horrible match (crystal red). I took it back to the dealer who said he could see nothing wrong with the work that had been done, but he did send an insurance adjust who photo'd the work. When I asked for a copy of his report the adjuster refused because it was "detrimental to his client".
I filed a complaint via the Chev Cust Serv. rep on the forum but in the end it was declined since the dealer only brokered the work and his company did not do the work themselves. I ended up paying a friend's shop (considered one of the area's best custom painters) to repair all the work that had been done by the Kewaunee bodyshop.
Unfortunately the rear fascia of this vehicle was scratched while it was in the possession of Stingray Chevrolet (see pics). We contacted the customer to let him know and apologized. We provided a loaner vehicle while the car was repaired and will warranty the repair for as long as he owns the car. Our Body Shop repairs over 300 vehicles each month including high end exotic vehicles, specifically a Lamborghini and Ferrari that were repaired here last month. We have some of the best painters in the business.
The following is a quote from BLKC6; BBB Complaint #67336094 - "Compared to another Corvette with the same options and no repair work performed, my vehicle will not resell for it's full estimated bluebook value of $35,000 due to the repair work now present which has to be disclosed to any potential buyers of the vehicle."
Actually, Stingray Chevrolet will purchase this car for $36,000 if it is still in the condition it was when it left our Body Shop last week. This is $1,000 more than BLKC6 said is full estimated bluebook value. We will purchase the car OR take it in on trade for $36,000. This clearly establishes that there is no loss of value, and therefore no diminution of value is necessary. We will honor this price even if he decides to trade the vehicle in at another dealer and they sell it to us. Because book value changes every month this offer is good through the end of May 2016 as long as the odometer is within 5,000 miles of when it was at Stingray last.
I dont care how good you think your painters are it will not be as durable as the factory paint.
Diminished value applies to the value of the car WHEN IT IS SOLD, not some date you set.
I agree with Wayback, and this car should be worth more than $36,000 if it is in excellent condition and a GS.
This should have been fixed correctly the first time.
Stingray Chevrolet is so proud of the work that our body shop does that we take a brand new $100k+ Z06 and paint them exciting colors that GM doesn't offer. We painted the Stingray that we gave away at the Strawberry Festival this year in a red candy metallic by House of Colors, we painted a Stingray in a Fuchsia for a customer, and painted a Z06 in a Lamborghini color "Verde Ithaca, and several others. These cars were painted with care and you would have a very hard time finding a flaw in it. We know what we are doing, that's why we repair Corvettes after collisions from all across the state, some $30,000+ in repairs.
Repairing a few scratches on a rear fascia of a black vehicle is something we can take care of quite well.
04-28-2016, 09:52 PM
BEWARE!!! Dealer Damaged my Vette
That really bites hope everything turns out right!!
