Read the whole write-up to get to the point of Dealerships in the 21st Century
I buy the oil and filter from autozone or jiffylube, and take my Z to a small local oil changing station that lets me watch everything they do. So if they have any doubts or they do something wrong... I'm there for to stop them or for them to question.
In 2005 I bought a C6 'Vert from a Chevy Dealer in Chicago. It was nothing more than a "profit center" for a Group out of Detroit - they own 15-20 dealerships. My 1st service exprience (simply adjusting the "hard boot") found me picking the car up with the trunk filled with tools and 15 miles on the car - I exploded! Another was an oil change that cost me 5 miles. Another was them cracking the rocker panel. Yet another was them lifing the car to fix a flat - only to discover they did not have the proper equipment. Enough was enough. So, in January '10 I traded up (cars and Dealers) and bought my Z06 from a different dealer - Bill Stasek in Wheeling IL.
What a selection - more Vettes than you will see anywhere - C6's, Z06's, ZR1's (at least 4-6 of these - pick your color). My "first" dealer had 6-8 Vettes on the lot and was asking $20K over MSRP for their 1 stinking Z06
So, last week, I went to a BMW dealer to talk about a car. We spoke briefly about the economy and car sales being down, etc. I then brought up Bill Stasek Chevrolet in Wheeling and talked about the dealership really moving Vettes. This guy says to me "what do you think his secret is"? So, I told him, and here it is.
#1 There really is a Bill Stasek
He is a heck of a nice guy, he only owns 1 dealership, he goes to work at that dealership everyday - the "buck stops" at Bill. He never has to contact the "home office" about "zip, nada, nothing" - he is the "home office".
Every body hears about having a "special" guy to work on Vettes - they don't tell you it might be a different guy next week. When Bill says this, he means it - the guy's name is "Elvis" - he has returned and works on Vettes and has been there for 10 YEARS.
#3 - Prices
You only move this many Corvettes by being very competitive.
Last Friday, I brought my car in for it's last oil change of the year. I walked down to the bay where Elvis was (yes you can do that) and saw him with a hose and soap washing the INSIDES of the wheels - I had asked him to just wipe them down. I was AMAZED !!
When he was done, the oil was changed correctly, the wheels were shining (including the insides), the car was spotless and it was waiting for me at the door.
I LOVE Bill Stasek Chevrolet and Elvis - you will not find a better combination in Chicago.
My relationship with Bill Stasek Chevrolet has just begun - I think my wife is going to opt for a Chevy "cross over" instead of a BMW X5. Yep, I willl sacrifice "leather" for a truly great Chevy Dealership where customer service is not just talked about by the "parent" company - but rather where it is delivered by the owner.
This is my longest post ever here - but I just had to "get the word out". I am so tired of guys getting frustrated at these "one horse" dealerships with 6 Vettes and "their special guy for Corvettes" or even worse, the ones that have to get everything approved by "corporate".
Remember - when you talk to Bill at Bill Stasek Chevrolet, you are talking to "corporate" - that really means something.
Kudos to Bill Stasek Chevrolet - Wheeling IL.