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Chevrolet Customer Service order tracking thread

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Old 03-01-2017, 02:04 PM
  #20181  
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Originally Posted by DanG376
Just checking to make sure VBVF3P is still on track for production this week
Hi DanG376,

After looking into the details of your order, I see that your Corvette has been produced! From this point forward, we recommend that you refer to your selling dealership for updates as they will have the most up to date information. Congrats!

Alex H.
Chevrolet Customer Care
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Old 03-01-2017, 02:26 PM
  #20182  
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Originally Posted by ea327
Good morning Team,

Checking on VCDGBR. Any good news?

Thanks,
Eric
Hi ea327,

Thanks for following up with us. Unfortunately, we do not have any additional information to provide since the last time we spoke. Please feel free to check back with us in the coming weeks for another update!

Alex H.
Chevrolet Customer Care
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Old 03-01-2017, 02:44 PM
  #20183  
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Originally Posted by Stinger72
Would you please check order # VBCB85

Thank You!

Chris
Hello Stinger72,

Congratulations on the purchase of your Corvette! Your order is moving toward the production process and has a TPW (target production week) of 3/20/2017. Please know that this date is subject to change and does not mean your vehicle is physically being built at that time. Feel free to check back with us around that date for an additional update on your order.

Alex H.
Chevrolet Customer Care
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Old 03-01-2017, 07:15 PM
  #20184  
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Hi,

Just wondering if you might be able to check on order # TWDW0D for me?

thanks!
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Old 03-01-2017, 08:31 PM
  #20185  
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Originally Posted by Chevy Cust Svc
Hi DanG376,

After looking into the details of your order, I see that your Corvette has been produced! From this point forward, we recommend that you refer to your selling dealership for updates as they will have the most up to date information. Congrats!

Alex H.
Chevrolet Customer Care
Thanks for all the follow-up to everyone in Cust Svc..... you guys
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Old 03-02-2017, 05:29 AM
  #20186  
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Can you check on my order VCKG1K? My dealer tells me it is at 3400, but chevrolet chat tells me 1100.
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Old 03-02-2017, 08:00 AM
  #20187  
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Originally Posted by Chevy Cust Svc
Hi ea327,

Thanks for following up with us. Unfortunately, we do not have any additional information to provide since the last time we spoke. Please feel free to check back with us in the coming weeks for another update!

Alex H.
Chevrolet Customer Care
Hi Alex,

The last time we spoke I was told that this week is my TPW. Has something changed?

Thanks,
Eric
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Old 03-02-2017, 09:52 AM
  #20188  
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Originally Posted by CanadianCoupe
Hi,

Just wondering if you might be able to check on order # TWDW0D for me?

thanks!
Hi CanadianCoupe,

Thanks for reaching out to us! Unfortunately, I was unable to locate your order within our system. To clarify, did you place your order in the United States? If not, we recommend that you contact your selling dealership an update. Feel free to let us know if you have any questions!

Alex H.
Chevrolet Customer Care
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Old 03-02-2017, 09:58 AM
  #20189  
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Originally Posted by DanG376
Thanks for all the follow-up to everyone in Cust Svc..... you guys
Hi DanG376

You’re very welcome! We’re always happy to help.

Alex H.
Chevrolet Customer Care
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Old 03-02-2017, 10:29 AM
  #20190  
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Originally Posted by Mark Maple
Can you check on my order VCKG1K? My dealer tells me it is at 3400, but chevrolet chat tells me 1100.
Hi Mark Maple,

We’d be happy to clarify. According to our system, your order has been submitted by your dealership but has not been officially accepted by GM. If you have any questions regarding the details of your order, we recommend that you refer to your selling dealership.

Alex H.
Chevrolet Customer Care
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Old 03-02-2017, 10:48 AM
  #20191  
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Originally Posted by ea327
Hi Alex,

The last time we spoke I was told that this week is my TPW. Has something changed?

Thanks,
Eric
Hi ea327,

After looking into the details of your order, I see that it has been submitted by your dealer but has not been officially accepted by GM. We understand that this is an exciting time and recommend that you contact your selling dealership if you have any questions about your order. Please feel free to follow up with us again in a few weeks so we can provide another update.

Alex H.
Chevrolet Customer Care
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Old 03-02-2017, 12:48 PM
  #20192  
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Originally Posted by Chevy Cust Svc
Hi CanadianCoupe,

Thanks for reaching out to us! Unfortunately, I was unable to locate your order within our system. To clarify, did you place your order in the United States? If not, we recommend that you contact your selling dealership an update. Feel free to let us know if you have any questions!

Alex H.
Chevrolet Customer Care
Hi Alex,

Oops, yes the order was placed at a Canadian dealership, didn't realize the two systems were different. I'll follow up with gm Canada customer service again. Last update I got indicated the order was at 3000 with a TPW of 06/02, so here's hoping it's now built
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Old 03-02-2017, 01:34 PM
  #20193  
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Can you check on VDBBQO

Thank you!
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Old 03-02-2017, 06:15 PM
  #20194  
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I think i was given an incorrect order number previously. Can you check on the status of Order# VCKHRZ? Thanks.
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Old 03-03-2017, 02:21 PM
  #20195  
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VCNJ0(Zero)H Please? Oh, so excited!
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Old 03-03-2017, 02:28 PM
  #20196  
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Originally Posted by Chevy Cust Svc
Hi ea327,

After looking into the details of your order, I see that it has been submitted by your dealer but has not been officially accepted by GM. We understand that this is an exciting time and recommend that you contact your selling dealership if you have any questions about your order. Please feel free to follow up with us again in a few weeks so we can provide another update.

Alex H.
Chevrolet Customer Care
Hi Alex,

I thought you would like to know that my car was built yesterday.
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Old 03-03-2017, 03:10 PM
  #20197  
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Originally Posted by brettmess24
Can you check on VDBBQO

Thank you!
i don't know if mine is a zero or an o at the end....
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Old 03-06-2017, 05:36 PM
  #20198  
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Hello Customer Serv Care,

Any updates on VCRTSS? Thanks for your help.

Jim
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Old 03-06-2017, 06:07 PM
  #20199  
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Can I get an update on VCKHRZ? Thanks.
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Old 03-06-2017, 06:38 PM
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Originally Posted by Mark Maple
Can I get an update on VCKHRZ? Thanks.
you will have better luck going to Chevy site and going on chat that's what I did and only took 5min
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