Chevrolet Customer Service order tracking thread
10-27-2016, 08:40 AM
Thanks Julie
I already got the VIN yesterday from my dealer and the Built Sheet from Chevy Chat customer care. Appreciate all the great updates you and your associates have provided with this GS order. You are great. Please tell everyone on your team "thanks" from a happy customer
Heidi
Save the Wave
I already got the VIN yesterday from my dealer and the Built Sheet from Chevy Chat customer care. Appreciate all the great updates you and your associates have provided with this GS order. You are great. Please tell everyone on your team "thanks" from a happy customer
Heidi
Save the Wave
Don’t hesitate to let us know if we can be of any further assistance and I’ll be sure to pass along the kind words.
Julie C
Chevrolet Customer Care
10-27-2016, 08:50 AM
Hey frogman1,
After reviewing your order, I see that it has a scheduled TPW of 10/31! Since this date is tentative, it may be subject to change. Follow up with us again soon and we can fill you in on any new information.
Julie C
Chevrolet Customer Care
After reviewing your order, I see that it has a scheduled TPW of 10/31! Since this date is tentative, it may be subject to change. Follow up with us again soon and we can fill you in on any new information.
Julie C
Chevrolet Customer Care
10-27-2016, 08:57 AM
We certainly can, Bueler!
Your order is moving along nicely and has a tentative TPW of 10/31.
Please note that, as this date is tentative, it does have the possibility to change. Check in with us around then for another update!
Julie C
Chevrolet Customer Care
Your order is moving along nicely and has a tentative TPW of 10/31.
Please note that, as this date is tentative, it does have the possibility to change. Check in with us around then for another update!Julie C
Chevrolet Customer Care
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Bueler (10-28-2016)
10-27-2016, 09:05 AM
10-27-2016, 09:12 AM
Pro
10-27-2016, 09:13 AM
Hi Julie! Would you please check my order TSTNN4. My dealer texted me saying he received an invoice, he thinks the car is built and in quality control, and that the expiration of in transit is 10/26. Does that mean the dealer should receive the car by 10/26? Thank you in advance for your help.
Never mind. My dealer called today...my GS has arrived.
Never mind. My dealer called today...my GS has arrived.
Thanks for sharing the pictures with us, we love to see everyone’s new ride.
Have some fun before the weather gets too cold!Julie C
Chevrolet Customer Care
10-27-2016, 09:21 AM
10-27-2016, 09:39 AM
I have great news to share; your ‘Vette was produced on 10/18/2016! I’ll be sending you a private message along with your VIN, so please look forward to receiving this soon.
Julie C
Chevrolet Customer Care
10-27-2016, 10:03 AM
Hi Julie,
Again thanks for all your help. I have some good news and some not so good news. First the good news the car arrived today and now for the bad news the dealership will not follow through with our signed contract. It was signed by myself and the General Manager. The contract was signed on 9/26/2016 it included my trade in amount (2015 Corvette). They are telling me now because the market on used corvettes went down they are canceling the contract. Can you help with this or do I need to contract Detroit.
The dealer is Nimnicht Chevrolet Jacksonville FL 32210 904 387-4031
Pleas advise as to what I should do.
Thanks
Pat
Again thanks for all your help. I have some good news and some not so good news. First the good news the car arrived today and now for the bad news the dealership will not follow through with our signed contract. It was signed by myself and the General Manager. The contract was signed on 9/26/2016 it included my trade in amount (2015 Corvette). They are telling me now because the market on used corvettes went down they are canceling the contract. Can you help with this or do I need to contract Detroit.
The dealer is Nimnicht Chevrolet Jacksonville FL 32210 904 387-4031
Pleas advise as to what I should do.
Thanks
Pat
I have sent you a private message in regard to this inquiry. Please let me know if you do not receive it or if you have any questions.
Julie C
Chevrolet Customer Care
10-27-2016, 10:27 AM
Hello Julie, DR X here! You recently sent me this message about my order. "After reviewing your order, I see that it is headed toward the production process. Your TPW is tentatively scheduled for 11/14. Please note that, since this date is tentative, it may be subject to change".
My reason for this post is: Would you please look up my order (TVMF3F, Louisiana) and tell me the present "order status code"? Is it 3000 or hopefully 3300! Anxiously awaiting your reply, Thanks very much !!
My reason for this post is: Would you please look up my order (TVMF3F, Louisiana) and tell me the present "order status code"? Is it 3000 or hopefully 3300! Anxiously awaiting your reply, Thanks very much !!
While I am unable to provide a specific order status code, I can state that your order is still moving along nicely. I know this is an exciting time, so please continue to check in with us for updates!
Julie C
Chevrolet Customer Care
10-27-2016, 10:44 AM
I’ll be sending you a private message along with your VIN shortly.
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Old Yellow (10-28-2016)
10-27-2016, 11:04 AM
Will you please check on my order TTFG6S ? It is supposed to be built sometime this week (Oct 24). I need the VIN # once assigned to start the paperwork process as GM is buying back our existing Vette and the buy back group can't process the paperwork without the replacement car Vin #.
thank you !
Richard
Just learned from my dealer that the car is built..... 3800 and I did get a VIN #....... Any further updates on status?
thank you !
Richard
Just learned from my dealer that the car is built..... 3800 and I did get a VIN #....... Any further updates on status?
Once the vehicle has been built, unfortunately, we are unable to track an order as our systems are not equipped to do so. We would recommend that you continue to reach out to your selling dealership as they are in the best position to provide the most up to date information.
Congratulations, and feel free to send some pictures when you pick up your ride!
Julie C
Chevrolet Customer Care
10-27-2016, 11:19 AM
Your baby was born on 10/24/2016.
Please be on the lookout for a private message containing your VIN that I will be sending you shortly.Julie C
Chevrolet Customer Care
10-27-2016, 11:33 AM
Thanks for reaching out to us, nickTsandman!
Our systems are showing that your order is moving toward the production process and has a TPW of 11/14. I must kindly note that, since this date is tentative, it may be subject to change. Feel free to touch base with us around then and we can take another look at your order.
Julie C
Chevrolet Customer Care
Our systems are showing that your order is moving toward the production process and has a TPW of 11/14.
I must kindly note that, since this date is tentative, it may be subject to change. Feel free to touch base with us around then and we can take another look at your order. Julie C
Chevrolet Customer Care
10-27-2016, 12:26 PM
We’re just as excited as you are!
Your order is moving along nicely and is headed toward the production process.
I do not have a TPW to provide at this time, but check in with us again soon and we can take another look!Julie C
Chevrolet Customer Care
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Har-ray (10-27-2016)
10-27-2016, 12:28 PM
Instructor
Julie, I just wantedto thank you and all of the folks at the customer care department for the service that you provide! I cant wait to see her!
10-27-2016, 12:32 PM
I am happy to say that your order has been assigned a tentative TPW of 11/07! Please keep in mind that, as this date is tentative, it may be subject to change. Check in with us closer to that time for another update.
Julie C
Chevrolet Customer Care
