2015's Stop-Sale - When is GM Going to tell us what's going on?
#22
"Blame the customer" is what I heard. Personally I wish another carmaker made the Corvette. I still want one but I despise GM as a company and don't hide it.
#23
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It would be impossible to determine exactly how long it will take, or even guess at how long it will take at this point.
There is a procedure that HAS to take place when a recall is issued. This procedure is not controlled by Chevrolet, or any manufacturer. When a safety concern is detected, the manufacture has to notify the NHTSA prior to investigating the cause of defect or developing a remedy.
The defect has to be investigated.
A remedy has to be developed.
The faulty component has to be reproduced.
Replacement parts (when available) will ship out to the dealers.
It is rather unfortunate that this has occurred, but again, it's best to catch it before people get behind the wheel.
I don't think it will take as long as some of the other recalls affecting other vehicles as this only affects hundreds of vehicles (not hundreds of thousands).
There is a procedure that HAS to take place when a recall is issued. This procedure is not controlled by Chevrolet, or any manufacturer. When a safety concern is detected, the manufacture has to notify the NHTSA prior to investigating the cause of defect or developing a remedy.
The defect has to be investigated.
A remedy has to be developed.
The faulty component has to be reproduced.
Replacement parts (when available) will ship out to the dealers.
It is rather unfortunate that this has occurred, but again, it's best to catch it before people get behind the wheel.
I don't think it will take as long as some of the other recalls affecting other vehicles as this only affects hundreds of vehicles (not hundreds of thousands).
I worked as a supplier to the automotive industry and I can tell you that for any component that is changed on a car, there are significant testing cycles for reliability that must take place. Heat/cold cycles, thermal shock cycles, on/off cycles, impact cycles, atmospheric density cycles, water/fuel/oil/chemical resistance cycles, voltage variance and electrostatic shock cycles, etc. The list can be endless and these cycles can be days or weeks for any particular one. Also the requirements for compliance require the component to be better than 99.997% reliable. If it is a sub-component of a larger group, then the sub is tested then the assembly group is tested. Even with all the testing and all the statistics gathered it only enables the manufacturer to take an educated guess because at some point in time, some percentage of any component can and will fail before it's time. For NASA on any particular shuttle mission a 99.997% quality level still provided a window where up to 27,000 components could fail. Let these talented engineers figure out what needs to be done to take care of the problem. I will not let these events hamper my C7 driving experience one bit.
#24
Pro
So just to be 100% crystal clear, you're saying that if a car is not one of those ~700 VINs identified, the stop sale does not apply and the c7 can be delivered?
I ask because my car was built at the end of last week and my VIN is not on that list of ones identified.
I ask because my car was built at the end of last week and my VIN is not on that list of ones identified.
I just hope nothing changes before I get there. Also my dealer said he got a truck with 8 in and only 2 of them were being held for fixes. At least we know it's not all '15s across the board.
#25
Racer
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Mine is at the courtesy dealership but I'm out of town and can't pick it up. I'm told that there is no hold on it and it's released for pick up. My vin isn't on the list and is a fairly early one. 1295.
I just hope nothing changes before I get there. Also my dealer said he got a truck with 8 in and only 2 of them were being held for fixes. At least we know it's not all '15s across the board.
I just hope nothing changes before I get there. Also my dealer said he got a truck with 8 in and only 2 of them were being held for fixes. At least we know it's not all '15s across the board.
#26
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It would be impossible to determine exactly how long it will take, or even guess at how long it will take at this point.
There is a procedure that HAS to take place when a recall is issued. This procedure is not controlled by Chevrolet, or any manufacturer. When a safety concern is detected, the manufacture has to notify the NHTSA prior to investigating the cause of defect or developing a remedy.
The defect has to be investigated.
A remedy has to be developed.
The faulty component has to be reproduced.
Replacement parts (when available) will ship out to the dealers.
It is rather unfortunate that this has occurred, but again, it's best to catch it before people get behind the wheel.
I don't think it will take as long as some of the other recalls affecting other vehicles as this only affects hundreds of vehicles (not hundreds of thousands).
There is a procedure that HAS to take place when a recall is issued. This procedure is not controlled by Chevrolet, or any manufacturer. When a safety concern is detected, the manufacture has to notify the NHTSA prior to investigating the cause of defect or developing a remedy.
The defect has to be investigated.
A remedy has to be developed.
The faulty component has to be reproduced.
Replacement parts (when available) will ship out to the dealers.
It is rather unfortunate that this has occurred, but again, it's best to catch it before people get behind the wheel.
I don't think it will take as long as some of the other recalls affecting other vehicles as this only affects hundreds of vehicles (not hundreds of thousands).
Maybe something like
"Mr. Customer, we are sorry that your car was affected by the issue, we are quickly trying to rectify the issue and get parts to your dealership ASAP. We are expecting all repairs should take less than a day once parts are received. We will update you as soon as we get an ETA on the parts"
Instead we get this.
.......
#27
Burning Brakes
The assumption is GM is telling the truth. Their track record has not be exactly honorable when it comes to issuing statements. One of my local Dealers GM told me the ignition issues were caused by "girls putting too much stuff on their keychains" as if Ford Dodge Honda Toyota drivers don't have heavy keychains with stuff hanging off them...
"Blame the customer" is what I heard. Personally I wish another carmaker made the Corvette. I still want one but I despise GM as a company and don't hide it.
"Blame the customer" is what I heard. Personally I wish another carmaker made the Corvette. I still want one but I despise GM as a company and don't hide it.
Also the problem would only manifest itself, if as GM said you put to much weight on the key chain.
#28
Moderator
Understood but maybe some type of communication would be good.
Maybe something like
"Mr. Customer, we are sorry that your car was affected by the issue, we are quickly trying to rectify the issue and get parts to your dealership ASAP. We are expecting all repairs should take less than a day once parts are received. We will update you as soon as we get an ETA on the parts"
Instead we get this.
.......
Maybe something like
"Mr. Customer, we are sorry that your car was affected by the issue, we are quickly trying to rectify the issue and get parts to your dealership ASAP. We are expecting all repairs should take less than a day once parts are received. We will update you as soon as we get an ETA on the parts"
Instead we get this.
.......
GM is not going to communicate to an individual on a car that is still in dealer inventory (even if it is a "retail sold" order). That fact of the matter is, until the car is actually sold and title transferred the car is not yours. You could back out of the deal and the car gets sold to someone else. Your DEALER is the one that needs to be communicating to you.
#29
Le Mans Master
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GM is not going to communicate to an individual on a car that is still in dealer inventory (even if it is a "retail sold" order). That fact of the matter is, until the car is actually sold and title transferred the car is not yours. You could back out of the deal and the car gets sold to someone else. Your DEALER is the one that needs to be communicating to you.
Hopefully GM has notified them and they just have misinformation.
BTW, I Chatted with GM CC and the said they have no information and no ETA.
#30
Melting Slicks
The assumption is GM is telling the truth. Their track record has not be exactly honorable when it comes to issuing statements. One of my local Dealers GM told me the ignition issues were caused by "girls putting too much stuff on their keychains" as if Ford Dodge Honda Toyota drivers don't have heavy keychains with stuff hanging off them...
"Blame the customer" is what I heard. Personally I wish another carmaker made the Corvette. I still want one but I despise GM as a company and don't hide it.
"Blame the customer" is what I heard. Personally I wish another carmaker made the Corvette. I still want one but I despise GM as a company and don't hide it.
#31
Moderator
Then my question is has GM notified the dealer? Because if they don't notify the dealer, which in my case, the dealership has no new information, isn't that just as bad?
Hopefully GM has notified them and they just have misinformation.
BTW, I Chatted with GM CC and the said they have no information and no ETA.
Hopefully GM has notified them and they just have misinformation.
BTW, I Chatted with GM CC and the said they have no information and no ETA.
#32
Racer
There is nothing wrong with deciding that the car is not for you. It does get tiring however to have the forum filled with posts by tire kickers who can only see the worst in the car. At some point, you have to ask yourself why you still come here if you've already established a mile long list of issues you have with the car. Doesn't it seem like your time would be better spent on the a car forum that had a manufacturer you liked, that sold cars you are comfortable paying for, and had a model you didn't have 100 reservations about buying?
This place is getting filled with nothing but whiners, nervous nellies, the paranoid and the trolls. The vast majority of us who have had Corvettes have had great experiences with the cars. However a small number of folks that want to wallow in any negative incident has drowned out much of the fun of being here. And that's a shame.
Last edited by AustinVettes; 09-15-2014 at 07:44 PM.
#34
Drifting
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Dealers are in the dark also. Friend of mine has his stuck at BG. Dealer has invoice, web says it has shipped (doubtful), and dealer has big STOP order on the car if it shows up there. Other than that nothing is known.
#35
Drifting
I worked as a supplier to the automotive industry and I can tell you that for any component that is changed on a car, there are significant testing cycles for reliability that must take place. Heat/cold cycles, thermal shock cycles, on/off cycles, impact cycles, atmospheric density cycles, water/fuel/oil/chemical resistance cycles, voltage variance and electrostatic shock cycles, etc. The list can be endless and these cycles can be days or weeks for any particular one. Also the requirements for compliance require the component to be better than 99.997% reliable. If it is a sub-component of a larger group, then the sub is tested then the assembly group is tested. Even with all the testing and all the statistics gathered it only enables the manufacturer to take an educated guess because at some point in time, some percentage of any component can and will fail before it's time. For NASA on any particular shuttle mission a 99.997% quality level still provided a window where up to 27,000 components could fail. Let these talented engineers figure out what needs to be done to take care of the problem. I will not let these events hamper my C7 driving experience one bit.
#36
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Well, at least you wont end up like these 19 people : http://money.cnn.com/2014/09/14/news...erg/index.html
It seems like GM just cannot catch a break.
It seems like GM just cannot catch a break.
Bill
#38
Drifting
I'm on the list. My car was suppose to be delivered at the museum on Wednesday. I sent my check to my dealer so I own it now. I got the email that my delivery will be rescheduled someday.
They are delivering cars at the museum today.
http://www.corvettemuseum.org/webcam/camera2.shtml
As I understand it, cars that are being produced now have the fixes.
What that means is they are getting new parts but are using them to keep the line going.
Basically the ones on the list, like me, are just lost until GM addresses the issue.
I waited a year to order my Corvette. Then it took a while to get an allocation. Then my TPW was changed three times.
Now this.
I will buy GM products again, but this will be the last one that I order.
What do I think GM should do? Stop the line and put your people on fixing the cars and then restart the line.
They are delivering cars at the museum today.
http://www.corvettemuseum.org/webcam/camera2.shtml
As I understand it, cars that are being produced now have the fixes.
What that means is they are getting new parts but are using them to keep the line going.
Basically the ones on the list, like me, are just lost until GM addresses the issue.
I waited a year to order my Corvette. Then it took a while to get an allocation. Then my TPW was changed three times.
Now this.
I will buy GM products again, but this will be the last one that I order.
What do I think GM should do? Stop the line and put your people on fixing the cars and then restart the line.
Its funny, I said when this happened "at least I didn't go for the museum delivery and have to worry about changing travel plans at the last minute".
If they wanted to be efficient, they should only do the museum delivery cars themselves and ship the rest to the dealers. Then just have the new airbags shipped directly to the dealers and let them replace them. That the time between the parts being available and customers getting their cars would be minimal.
Last edited by Jay_Davis; 09-15-2014 at 08:20 PM.
#39
Drifting
It would be impossible to determine exactly how long it will take, or even guess at how long it will take at this point.
There is a procedure that HAS to take place when a recall is issued. This procedure is not controlled by Chevrolet, or any manufacturer. When a safety concern is detected, the manufacture has to notify the NHTSA prior to investigating the cause of defect or developing a remedy.
The defect has to be investigated.
A remedy has to be developed.
The faulty component has to be reproduced.
Replacement parts (when available) will ship out to the dealers.
It is rather unfortunate that this has occurred, but again, it's best to catch it before people get behind the wheel.
I don't think it will take as long as some of the other recalls affecting other vehicles as this only affects hundreds of vehicles (not hundreds of thousands).
There is a procedure that HAS to take place when a recall is issued. This procedure is not controlled by Chevrolet, or any manufacturer. When a safety concern is detected, the manufacture has to notify the NHTSA prior to investigating the cause of defect or developing a remedy.
The defect has to be investigated.
A remedy has to be developed.
The faulty component has to be reproduced.
Replacement parts (when available) will ship out to the dealers.
It is rather unfortunate that this has occurred, but again, it's best to catch it before people get behind the wheel.
I don't think it will take as long as some of the other recalls affecting other vehicles as this only affects hundreds of vehicles (not hundreds of thousands).
#40
No other manufacturer had a a major safety recall that caused injury because "keychains were too heavy" and GM knew about it and still buried it and did not fix the problem and now they blame the customer.
So when they claim its a "bad oil filter" some of us are and should be questioning their explanation for engine failures,