Oh Marissa...from GM Customer Service
#22
SUPPORT AUTISM
Hi Guys,
A thread with my name in the title? You really know how to get a gals attention! I checked the official guidelines for the 2 year/24,000 mile maintenance plan, and your owners manual. On page 11-12 in the 2014 manual there is a chart stating: "Use only engine oil licensed to the dexos1® specification of the proper SAE viscosity grade. ACDelco dexos1 Synthetic Blend is recommended. For track events or competitive driving, use Mobil 1® engine oil. See Engine Oil on page 10-10."
I did try and dig for more specifics, but was unable to come up with much more. I apologize if this isn't hitting your exact inquiry!
Marissa
Chevrolet Customer Care
A thread with my name in the title? You really know how to get a gals attention! I checked the official guidelines for the 2 year/24,000 mile maintenance plan, and your owners manual. On page 11-12 in the 2014 manual there is a chart stating: "Use only engine oil licensed to the dexos1® specification of the proper SAE viscosity grade. ACDelco dexos1 Synthetic Blend is recommended. For track events or competitive driving, use Mobil 1® engine oil. See Engine Oil on page 10-10."
I did try and dig for more specifics, but was unable to come up with much more. I apologize if this isn't hitting your exact inquiry!
Marissa
Chevrolet Customer Care
Hey Glen,
If you're still within the maintenance plan time/mileage, and you haven't had all four oil changes performed you shouldn't be charged. I am happy to look into this on an a case-by-case basis for any of you guys!
I also saw your post on the other forum, and will be getting there shortly!
Marissa
Chevrolet Customer Care
If you're still within the maintenance plan time/mileage, and you haven't had all four oil changes performed you shouldn't be charged. I am happy to look into this on an a case-by-case basis for any of you guys!
I also saw your post on the other forum, and will be getting there shortly!
Marissa
Chevrolet Customer Care
The same way some dealers are refusing to perform an oil change unless the DIC is at 20 %, due to their ignorance, we want to make sure that their ignorance does not carry over to other services.
#23
#24
I have a 2104 Z51 Stingray and just got my oil changed at the one year mark because the dealer said it had to be 20% life or one year. The car only has 2,500 miles on it to date. I was also told that is the only free oil change I get. Am I suppose to get more than one free oil change and if so when should I be asking to get it changed?
#25
Melting Slicks
I have a 2104 Z51 Stingray and just got my oil changed at the one year mark because the dealer said it had to be 20% life or one year. The car only has 2,500 miles on it to date. I was also told that is the only free oil change I get. Am I suppose to get more than one free oil change and if so when should I be asking to get it changed?
#26
My sentiments exactly Glen!! I went in to get a first change at 3500 miles they looked at me as though I were crazy because the computer said over 60% oil life left. The problem is we can't be trusted to think for ourselves any more. I was informed, "GM says we can't change the oil till its 20% or less oil life."
I asked about mobil 1, they said I could have it if I paid them 110.00 for an oil change. You don't want to know what I actually told the shop foreman he could do with his mobil 1 and his dexos blend.
End of story! I'll do my own oil changes thank you GM, you build a great car but your dealer system stinks big time! There really needs to be some consistency in the info given out by the dealers that represent you.. In actuality magnusson act says you can only require an oil if they supply it for free, since we don't know what dexos 1 semi syn is that they give us for free how do we buy that oil to stay in agreement with warranty?
So to stay in warranty we can only use oil suppliers that have caved in to GM's demands for licensing fees to be called dexos 1 approved.
I asked about mobil 1, they said I could have it if I paid them 110.00 for an oil change. You don't want to know what I actually told the shop foreman he could do with his mobil 1 and his dexos blend.
End of story! I'll do my own oil changes thank you GM, you build a great car but your dealer system stinks big time! There really needs to be some consistency in the info given out by the dealers that represent you.. In actuality magnusson act says you can only require an oil if they supply it for free, since we don't know what dexos 1 semi syn is that they give us for free how do we buy that oil to stay in agreement with warranty?
So to stay in warranty we can only use oil suppliers that have caved in to GM's demands for licensing fees to be called dexos 1 approved.
#27
Burning Brakes
After reading these posts, my plan will be to contact area dealers to determine if any use Mobil1 (obviously if the 1st one contacted replies in the affirmative, that's where I'll take it).
Thanks all for your posts.
Thanks all for your posts.
#29
Lance,
I have to agree. I have communicated with reps here, on the phone, and at the dealer relating to Audio system features that are documented in the owners manual but don't work.
The stock answer (after months of trying..), "it's working as designed"
"But, the owners manual says..."
Sorry sir, "It's working as designed"
Ed
#30
Hi all,
We wanted to make you aware of some updated information we have received in regard to Chevrolet Corvette maintenance schedule. Effective Immediately, GM is changing the required maintenance schedule for all 2014/2015 Z51 and Z06 Corvettes equipped with dry sump systems. You will have one additional oil change added to your schedule. Please contact your Chevrolet dealership for more detailed information.
Also, we would like to clarify some confusion in regard to the 2 year maintenance warranty. In your owner’s manual, it may state there is a recommended oil to use during your oil change. Please remember, this is only a recommendation as we will not endorse one brand over another. During the 2 year maintenance plan, Corvettes with RPO LS7 and Camaros with RPO LT1 include Mobil 1 synthetic. If you need further assistance, we are only a private message away.
Marissa
Chevrolet Customer Care
We wanted to make you aware of some updated information we have received in regard to Chevrolet Corvette maintenance schedule. Effective Immediately, GM is changing the required maintenance schedule for all 2014/2015 Z51 and Z06 Corvettes equipped with dry sump systems. You will have one additional oil change added to your schedule. Please contact your Chevrolet dealership for more detailed information.
Also, we would like to clarify some confusion in regard to the 2 year maintenance warranty. In your owner’s manual, it may state there is a recommended oil to use during your oil change. Please remember, this is only a recommendation as we will not endorse one brand over another. During the 2 year maintenance plan, Corvettes with RPO LS7 and Camaros with RPO LT1 include Mobil 1 synthetic. If you need further assistance, we are only a private message away.
Marissa
Chevrolet Customer Care
#31
Team Owner
Member Since: Oct 2001
Location: Hotlanta GA
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Cruise-In 8 & 10 Veteran
St. Jude Donor '08, '15
Hi all,
We wanted to make you aware of some updated information we have received in regard to Chevrolet Corvette maintenance schedule. Effective Immediately, GM is changing the required maintenance schedule for all 2014/2015 Z51 and Z06 Corvettes equipped with dry sump systems. You will have one additional oil change added to your schedule. Please contact your Chevrolet dealership for more detailed information.
Also, we would like to clarify some confusion in regard to the 2 year maintenance warranty. In your owner’s manual, it may state there is a recommended oil to use during your oil change. Please remember, this is only a recommendation as we will not endorse one brand over another. During the 2 year maintenance plan, Corvettes with RPO LS7 and Camaros with RPO LT1 include Mobil 1 synthetic. If you need further assistance, we are only a private message away.
Marissa
Chevrolet Customer Care
We wanted to make you aware of some updated information we have received in regard to Chevrolet Corvette maintenance schedule. Effective Immediately, GM is changing the required maintenance schedule for all 2014/2015 Z51 and Z06 Corvettes equipped with dry sump systems. You will have one additional oil change added to your schedule. Please contact your Chevrolet dealership for more detailed information.
Also, we would like to clarify some confusion in regard to the 2 year maintenance warranty. In your owner’s manual, it may state there is a recommended oil to use during your oil change. Please remember, this is only a recommendation as we will not endorse one brand over another. During the 2 year maintenance plan, Corvettes with RPO LS7 and Camaros with RPO LT1 include Mobil 1 synthetic. If you need further assistance, we are only a private message away.
Marissa
Chevrolet Customer Care
#32
Race Director
Thread Starter
Member Since: Sep 2013
Location: Ft Lauderdale
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Tech Contributor
so to clarify:
the z06 gets mobil1 free? - every other C7 gets Dexos semi syn paid for by chev?
and if the dealer wants to give out Mobil 1 he (or you) pay the upcharge?
the z06 gets mobil1 free? - every other C7 gets Dexos semi syn paid for by chev?
and if the dealer wants to give out Mobil 1 he (or you) pay the upcharge?
#34
My last vette came with Mobil 1 as factory fill so I changed mine at 1k and installed the 2 magnetic drain plugs. Mobil 1, PF64 and the plugs came to a total of about $55.
Maybe if a couple of free oil changes is that important maybe a Corvette was a little pricey for some folks. A Cruze or Malibu would be have been better financially. Just saying.
Maybe if a couple of free oil changes is that important maybe a Corvette was a little pricey for some folks. A Cruze or Malibu would be have been better financially. Just saying.
#35
Racer
Am I really confused here or did Marissa say that backwards? Did she mean, "Corvettes with RPO LT1 and Camaros with RPO LS7 include Mobil 1 synthetic?"
#36
Le Mans Master
My last vette came with Mobil 1 as factory fill so I changed mine at 1k and installed the 2 magnetic drain plugs. Mobil 1, PF64 and the plugs came to a total of about $55.
Maybe if a couple of free oil changes is that important maybe a Corvette was a little pricey for some folks. A Cruze or Malibu would be have been better financially. Just saying.
Maybe if a couple of free oil changes is that important maybe a Corvette was a little pricey for some folks. A Cruze or Malibu would be have been better financially. Just saying.
#37
Racer
#39
Racer
Hi all,
We wanted to make you aware of some updated information we have received in regard to Chevrolet Corvette maintenance schedule. Effective Immediately, GM is changing the required maintenance schedule for all 2014/2015 Z51 and Z06 Corvettes equipped with dry sump systems. You will have one additional oil change added to your schedule. Please contact your Chevrolet dealership for more detailed information.
Also, we would like to clarify some confusion in regard to the 2 year maintenance warranty. In your owner’s manual, it may state there is a recommended oil to use during your oil change. Please remember, this is only a recommendation as we will not endorse one brand over another. During the 2 year maintenance plan, Corvettes with RPO LS7 and Camaros with RPO LT1 include Mobil 1 synthetic. If you need further assistance, we are only a private message away.
Marissa
Chevrolet Customer Care
We wanted to make you aware of some updated information we have received in regard to Chevrolet Corvette maintenance schedule. Effective Immediately, GM is changing the required maintenance schedule for all 2014/2015 Z51 and Z06 Corvettes equipped with dry sump systems. You will have one additional oil change added to your schedule. Please contact your Chevrolet dealership for more detailed information.
Also, we would like to clarify some confusion in regard to the 2 year maintenance warranty. In your owner’s manual, it may state there is a recommended oil to use during your oil change. Please remember, this is only a recommendation as we will not endorse one brand over another. During the 2 year maintenance plan, Corvettes with RPO LS7 and Camaros with RPO LT1 include Mobil 1 synthetic. If you need further assistance, we are only a private message away.
Marissa
Chevrolet Customer Care
Last edited by vettekat2007; 12-01-2014 at 01:28 PM.
#40
Marissa,
Please give us a straight/direct answer to the question. IMO, your responses have been beat around the bush answers. If GM recommends Mobile 1 oil (see Glen E's Post), is the dealership suppose to pay for it? Most dealerships are cheaping out and only offering the Dexos Blend oil when it comes time for the oil changes.
Please give us a straight/direct answer to the question. IMO, your responses have been beat around the bush answers. If GM recommends Mobile 1 oil (see Glen E's Post), is the dealership suppose to pay for it? Most dealerships are cheaping out and only offering the Dexos Blend oil when it comes time for the oil changes.
Last edited by cg02175; 12-01-2014 at 05:23 PM.