jb193

I heard a rumor that regardless of when my Stingray order was received at the Bowling Green plant, any Z06 orders would be done first. So I contacted them. Below is their response. Lots of words, but the second sentence answered the question.





From: cac@chevrolet.com
Sent: Friday, December 12, 2014 6:35 AM
To: jb193@***.net
Subject: The Chevrolet Consumer Support Team
Service Request Number: 71-1409711910
Customer Relationship Specialist: Rochelle


Dear Jack,


Thank you for contacting the Chevrolet Customer Assistance Center.

With regard to your inquiry about Z06 orders being prioritize to Stingray orders, we regret to inform you that this information is not available.


For the status of your ordered vehicle, based from our resources, your order has been already accepted in the GM system, however there no target production week yet. Although we are able at any given time to provide you with only limited information about your particular order, please understand that we are working very hard not only fulfill the orders of thousands of customers just like you, but we are working to ensure that you receive only the highest quality product.


We would like to inform you that when dealership enters your order into GM's databank, GM picks up your order and gets accepted into the system. The order will normally remain in the order bank until General Motors schedules the next batch of orders for production. This is a planning stage where all vehicles' standard specifications and options are taken into account, segregated into batches to determine which assembly points it will go through. Components to be installed, all materials are made sure at this point that when your vehicle enters the first stages of production, there will be no delay. This is also a point where your order is awaiting to be scheduled to enter into its first phase of production because GM has to make sure that batches that went ahead have already proceeded to the second phase of production.


Vehicles are leaving the plant each day and, as your vehicle is shipped, its status in your dealer's order tracking system will be updated. At that point, your dealer is in the best position to give you an estimated delivery time based on distance from the assembly plant. I know that it is a difficult wait, but we thank you for your patience.


If you need to contact us in the future, kindly reply to this email or you may call our Chevrolet Customer Assistance Center at 1-800-222-1020. Customer Relationship Specialists are available Mondays through Saturdays from 8:00 a.m. to 9:00 p.m., Eastern Time.
Again, thank you for contacting Chevrolet.

Sincerely,


The Chevrolet Consumer Support Team

davidtcpa

jagamajajaran

I think the rumor you heard is just rumor indeed. When I was at the plant in November, they were producing about 40% Z06 and 60% Stingray every day.

Zymurgy

What is your order status code and do you have a TPW yet? Once you have a TPW, your car will be built that week + or - a week. So, any "Z06 priority" will not matter.


Frankly, I don't believe this "rumor". What is more likely is that the factory may be scheduling a larger proportion of Z06 builds currently than they will over the long term. There is no way that only Z06's are being built, which would be the case if this rumor was true because there are plenty of Z06 orders waiting to be built.

jb193

All I have is the build code: SGFQCT

Zymurgy

Get your dealer to give you a printout of your order (that's the order number you have) from the GM Order Workbench system. On this, verify that the order is in your name, verify the options, colors, etc. are correct, and get the status code (which is on this printout). My guess is you are at 1100 which means you don't have squat. Until you get to 2000, you have nothing but an order number. Once you hit 2000, you will be on your way to getting your car built.

Study constraints and allocation threads on this forum. Very important to understand to keep yourself from getting screwed by some local dealer.

nmvettec7

Thanks for posting the above. Nice to see concrete documentation from GM and sheds some light on how this all works.

fdxpilot

They are suppose to be building 7 Z06s an hour, but the plant target is 180 cars per day on a 10 hour shift. That leaves 11 Stingrays of one variety or another every hour, possibly 110 per day, and 550 per week. Not as good as the pre-Z06 days, but still a good amount.

Fat Mike

I am able to confirm the rumor is not true from personal experience. A buddy had his Stingray built yesterday (Thursday), mine was built this past Tuesday. I also know ZO6's are yet to be built.

Glen e

just remember an order # does not mean much - you are looking for code 2000 on this workbench order....he can pull the report below for you 10 times a day if you want...until it says 2000 in the red circle, you really have nothing, a car is not being built for you. And notice how my name is on it, not the dealer name:




DON'T DEPEND ON FORUMS OR THE CHEVY SITE TO UPDATE YOU, MAKE YOUR DEALER WORK FOR THE THOUSANDS HE IS MAKING OFF YOU. After you deliver, you will get a survey, if you burn him, it costs him huge money. Tell the sales manager - not the sales guy - that you would love to give him good marks, but if you can't get info on where your car is in the process, you’ll have to give him less than perfect. It works more often than not to slap him into line. They think you don’t know about the survey at this point in ordering….

ckwhite

Well, now...I'm sure you're partly right - that there are some low-volume dealers out there who are giving prospective buyers the impression that they have the allocations to get a customer's car built right away. Or - more likely - not even mentioning the issue of allocations. But there are other limited-volume dealers, like mine, who are upfront and honest about allocations, priority codes and wait times.

Bottom line, I guess, is that it's really up to the buyer to educate himself about the intricacies of ordering, to investigate a dealer's history as thoroughly as possible, and to ask all the right questions.

Glen e

laborsmith

What Glwn e posted.

Not only is the ordering process complicated, I am certain there are dealerships who do nor understand it. Many of the problems I see here are dealers not understanding the difference between their "guide number" which is what GM expects them to order over the course of a model year and "allocation" which is the number of units a dealer is expected to order over the two week consensus period, of which there are more than one in a model year.

Laborsmith

ckwhite

Oh, Gawd! Another number I didn't know about. When will it all end? This whole ordering exercise has been a helluva steep learning curve.