OnStar took my minutes
12-22-2014, 10:04 AM
#1
Burning Brakes
Thread Starter
OnStar took my minutes
I have had OnStar in my DD for the past two years. In November I renewed my OnStar for one year knowing I had 340 minutes in reserve. I received my OnStar monthly report and found I had 340 EXPIRED minutes in reserve. How do minutes expire during an active subscription?
I called OnStar this morning. They told me the minutes they had sold me were expired and offered to sell me more minutes. I told them I had 340 minutes and wanted them restored to my account. They said the would give me one hundred minutes on them. I declined.
Moral of this story is, I cancelled my OnStar subscription, will cancel subscription on 2014 C7 next month and will cancel wife's DD. They lost three active subscriptions due to their total lack of customer care. If I buy minutes, have an active subscription, minutes should not expire.
I called OnStar this morning. They told me the minutes they had sold me were expired and offered to sell me more minutes. I told them I had 340 minutes and wanted them restored to my account. They said the would give me one hundred minutes on them. I declined.
Moral of this story is, I cancelled my OnStar subscription, will cancel subscription on 2014 C7 next month and will cancel wife's DD. They lost three active subscriptions due to their total lack of customer care. If I buy minutes, have an active subscription, minutes should not expire.
Last edited by jluke; 12-22-2014 at 10:05 AM. Reason: punctuation
12-22-2014, 10:21 AM
#2
Racer
I have had OnStar in my DD for the past two years. In November I renewed my OnStar for one year knowing I had 340 minutes in reserve. I received my OnStar monthly report and found I had 340 EXPIRED minutes in reserve. How do minutes expire during an active subscription?
I called OnStar this morning. They told me the minutes they had sold me were expired and offered to sell me more minutes. I told them I had 340 minutes and wanted them restored to my account. They said the would give me one hundred minutes on them. I declined.
Moral of this story is, I cancelled my OnStar subscription, will cancel subscription on 2014 C7 next month and will cancel wife's DD. They lost three active subscriptions due to their total lack of customer care. If I buy minutes, have an active subscription, minutes should not expire.
I called OnStar this morning. They told me the minutes they had sold me were expired and offered to sell me more minutes. I told them I had 340 minutes and wanted them restored to my account. They said the would give me one hundred minutes on them. I declined.
Moral of this story is, I cancelled my OnStar subscription, will cancel subscription on 2014 C7 next month and will cancel wife's DD. They lost three active subscriptions due to their total lack of customer care. If I buy minutes, have an active subscription, minutes should not expire.
12-22-2014, 10:21 AM
#3
Racer
I have had OnStar in my DD for the past two years. In November I renewed my OnStar for one year knowing I had 340 minutes in reserve. I received my OnStar monthly report and found I had 340 EXPIRED minutes in reserve. How do minutes expire during an active subscription?
I called OnStar this morning. They told me the minutes they had sold me were expired and offered to sell me more minutes. I told them I had 340 minutes and wanted them restored to my account. They said the would give me one hundred minutes on them. I declined.
Moral of this story is, I cancelled my OnStar subscription, will cancel subscription on 2014 C7 next month and will cancel wife's DD. They lost three active subscriptions due to their total lack of customer care. If I buy minutes, have an active subscription, minutes should not expire.
I called OnStar this morning. They told me the minutes they had sold me were expired and offered to sell me more minutes. I told them I had 340 minutes and wanted them restored to my account. They said the would give me one hundred minutes on them. I declined.
Moral of this story is, I cancelled my OnStar subscription, will cancel subscription on 2014 C7 next month and will cancel wife's DD. They lost three active subscriptions due to their total lack of customer care. If I buy minutes, have an active subscription, minutes should not expire.
12-22-2014, 10:48 AM
#4
Melting Slicks
I have never had this problem with OnStar. I've had minutes expire and they've always restored them when I bought a new package.
They even suspend my subscription when I store my Vette for the winter and then pick up the extra months when I bring it back out.
If they've changed their philosophy, it's a relatively new thing.
I'd talk to a supervisor about restoring everything and if not, your actions are certainly warranted.
My biggest beef is they can't/won't shift the minutes to a different car when you trade the old one in.
Keep us posted if anything changes.
They even suspend my subscription when I store my Vette for the winter and then pick up the extra months when I bring it back out.
If they've changed their philosophy, it's a relatively new thing.
I'd talk to a supervisor about restoring everything and if not, your actions are certainly warranted.
My biggest beef is they can't/won't shift the minutes to a different car when you trade the old one in.
Keep us posted if anything changes.
12-22-2014, 10:51 AM
#5
Le Mans Master
Pro Mechanic
I have never had this problem with OnStar. I've had minutes expire and they've always restored them when I bought a new package.
They even suspend my subscription when I store my Vette for the winter and then pick up the extra months when I bring it back out.
If they've changed their philosophy, it's a relatively new thing.
I'd talk to a supervisor about restoring everything and if not, your actions are certainly warranted.
My biggest beef is they can't/won't shift the minutes to a different car when you trade the old one in.
Keep us posted if anything changes.
They even suspend my subscription when I store my Vette for the winter and then pick up the extra months when I bring it back out.
If they've changed their philosophy, it's a relatively new thing.
I'd talk to a supervisor about restoring everything and if not, your actions are certainly warranted.
My biggest beef is they can't/won't shift the minutes to a different car when you trade the old one in.
Keep us posted if anything changes.
THis has pretty much been my experience as well...
12-22-2014, 10:57 AM
#7
Burning Brakes
Thread Starter
I don't understand why you would think I would not be truthful regarding this matter.
12-22-2014, 11:02 AM
#8
Burning Brakes
Thread Starter
OnStar Vehicle Diagnostics from your 2013 Cadillac Escalade as of 12/20/2014
Dear John Lukens,
Enjoy peace of mind knowing that your vehicle will continue to check in every month to help you make sure that it's ready for the road. Be sure to look for your next monthly report for updates on your vehicle's health.
Engine and Transmission System
Emissions System
Air Bag System
StabiliTrak® Stability Control System
WATCH VIDEO
Antilock Braking System
OnStar System
Vehicle Maintenance
No oil change due at this time.
Remaining Oil Life: 85%
Mileage: 21,358
VIEW MAINTENANCE SUMMARY
Additional Maintenance Items
Based on your current mileage, no items on the additional maintenance list are due at this time.
Tire Pressure: Low (Add Air)
• One or more tires are low and need air. Inflate them to the recommended tire pressure listed below as soon as possible.
• Properly inflated tires can improve your fuel economy, vehicle performance, and tire life.
• Recommended tire pressure - Front: 35 psi,
Rear: 35 psi
Left Front:
Low, 31 psi
Left Rear:
Low, 31 psi
Right Front:
Low, 32 psi
Right Rear:
Low, 31 psi
VIEW TIRE PRESSURE INFORMATION
Review charts of your vehicle's history.
OIL LIFE HISTORY
MILEAGE HISTORY
2013 Cadillac Escalade
VIN: 1GYS4CEF0DR223999
GM OWNER CENTER ONLINE
Recall Information
To check for recalls on your GM vehicle, click here.
Warranty Tracker
Your warranty coverage is current and active.
OnStar¹ Subscription
• Account #: 013-8661-098
• Safe & Sound
• Enrolled in Continuous Coverage
Navigation
OnStar Navigation guides you to wherever you want to go with a single button press, which makes it safer and easier than smartphone or other navigation systems. To learn about how you can get a free Navigation trial, click the button below.
Hands-Free Calling
• Calling #: 215-817-4467
• Minutes Remaining: 340
You are currently out of minutes. Refill minutes now.
Insurance Benefit
Your mileage makes you eligible for a low mileage discount on auto insurance.
XM Satellite Radio²
• Radio ID #: 1RL8N245
• XM Radio active
12-22-2014, 11:10 AM
#9
Racer
I have had OnStar in my DD for the past two years. In November I renewed my OnStar for one year knowing I had 340 minutes in reserve. I received my OnStar monthly report and found I had 340 EXPIRED minutes in reserve. How do minutes expire during an active subscription?
I called OnStar this morning. They told me the minutes they had sold me were expired and offered to sell me more minutes. I told them I had 340 minutes and wanted them restored to my account. They said the would give me one hundred minutes on them. I declined.
Moral of this story is, I cancelled my OnStar subscription, will cancel subscription on 2014 C7 next month and will cancel wife's DD. They lost three active subscriptions due to their total lack of customer care. If I buy minutes, have an active subscription, minutes should not expire.
I called OnStar this morning. They told me the minutes they had sold me were expired and offered to sell me more minutes. I told them I had 340 minutes and wanted them restored to my account. They said the would give me one hundred minutes on them. I declined.
Moral of this story is, I cancelled my OnStar subscription, will cancel subscription on 2014 C7 next month and will cancel wife's DD. They lost three active subscriptions due to their total lack of customer care. If I buy minutes, have an active subscription, minutes should not expire.
12-22-2014, 12:52 PM
#10
Instructor
This could be a change in terms. When I had minutes active in my CTS, OS would send me an email informing me that the minutes were about to expire. They would offer me a new package which would include rolling over my unused minutes for another 12 months if I purchased additional minutes. They didn't do that for my C7. They just expired the minutes.
12-22-2014, 01:29 PM
#11
FYI...The OnStar subscription contract and the Phone Minutes contract can be two different time periods, e.g., they will expire at different times. Also, when I sold my Buick Lacrosse, they transferred the remaining minutes from the Lacrosse to my Enclave at my request. When I put my Stingray away for the winter, they cancelled my account and suspended my minutes so the minutes will be available when I open a new account in the Spring.
12-22-2014, 02:07 PM
#12
Advanced
I have had OnStar in my DD for the past two years. In November I renewed my OnStar for one year knowing I had 340 minutes in reserve. I received my OnStar monthly report and found I had 340 EXPIRED minutes in reserve. How do minutes expire during an active subscription?
I called OnStar this morning. They told me the minutes they had sold me were expired and offered to sell me more minutes. I told them I had 340 minutes and wanted them restored to my account. They said the would give me one hundred minutes on them. I declined.
Moral of this story is, I cancelled my OnStar subscription, will cancel subscription on 2014 C7 next month and will cancel wife's DD. They lost three active subscriptions due to their total lack of customer care. If I buy minutes, have an active subscription, minutes should not expire.
I called OnStar this morning. They told me the minutes they had sold me were expired and offered to sell me more minutes. I told them I had 340 minutes and wanted them restored to my account. They said the would give me one hundred minutes on them. I declined.
Moral of this story is, I cancelled my OnStar subscription, will cancel subscription on 2014 C7 next month and will cancel wife's DD. They lost three active subscriptions due to their total lack of customer care. If I buy minutes, have an active subscription, minutes should not expire.
12-22-2014, 02:08 PM
#13
Race Director
I've declined ONSTAR with every GM purchase I've had including the free time just because of what I read here over the years.
Last edited by hawkgfr; 12-22-2014 at 02:30 PM.
12-22-2014, 02:35 PM
#14
I have had OnStar in my DD for the past two years. In November I renewed my OnStar for one year knowing I had 340 minutes in reserve. I received my OnStar monthly report and found I had 340 EXPIRED minutes in reserve. How do minutes expire during an active subscription?
I called OnStar this morning. They told me the minutes they had sold me were expired and offered to sell me more minutes. I told them I had 340 minutes and wanted them restored to my account. They said the would give me one hundred minutes on them. I declined.
Moral of this story is, I cancelled my OnStar subscription, will cancel subscription on 2014 C7 next month and will cancel wife's DD. They lost three active subscriptions due to their total lack of customer care. If I buy minutes, have an active subscription, minutes should not expire.
I called OnStar this morning. They told me the minutes they had sold me were expired and offered to sell me more minutes. I told them I had 340 minutes and wanted them restored to my account. They said the would give me one hundred minutes on them. I declined.
Moral of this story is, I cancelled my OnStar subscription, will cancel subscription on 2014 C7 next month and will cancel wife's DD. They lost three active subscriptions due to their total lack of customer care. If I buy minutes, have an active subscription, minutes should not expire.
12-22-2014, 05:07 PM
#15
Racer
Member Since: Dec 2007
Location: West Yellowstone MT/Rocklin CA
Posts: 450
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I have never had this problem with OnStar. I've had minutes expire and they've always restored them when I bought a new package.
They even suspend my subscription when I store my Vette for the winter and then pick up the extra months when I bring it back out.
If they've changed their philosophy, it's a relatively new thing.
I'd talk to a supervisor about restoring everything and if not, your actions are certainly warranted.
My biggest beef is they can't/won't shift the minutes to a different car when you trade the old one in.
Keep us posted if anything changes.
They even suspend my subscription when I store my Vette for the winter and then pick up the extra months when I bring it back out.
If they've changed their philosophy, it's a relatively new thing.
I'd talk to a supervisor about restoring everything and if not, your actions are certainly warranted.
My biggest beef is they can't/won't shift the minutes to a different car when you trade the old one in.
Keep us posted if anything changes.
12-22-2014, 05:49 PM
#16
Team Owner
Member Since: Aug 2007
Location: I live my life by 2 rules. 1) Never share everything you know. 2)
Posts: 136,148
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St. Jude Donor '11-'12-'13, '16-'17-'18
12-22-2014, 06:00 PM
#17
Melting Slicks
Member Since: Nov 2013
Location: Palm Beach County FL
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WHen I signed up for onstar, I was advised that they WILL expire within 12 months...
I barely used any on my volt, so they will expire. I still have like 290 mins or something.
With a cellphone, and bluetooth, I just never ever need the service.
I barely used any on my volt, so they will expire. I still have like 290 mins or something.
With a cellphone, and bluetooth, I just never ever need the service.
12-22-2014, 07:41 PM
#18
Race Car Tech
I've done it for 5 straight years, so I know they do it. If you don't call before it expires, even if your subscription renews automatically, you will lose the minutes from the previous year.
I know, it happened to me the first renewal, thinking they would automatically be carried over. When I called, I found out I had 0 minutes on my OnStar.
From then on, I call the 1-888 number just before it expires and before it renews. That way, I also can haggle over the renewal price at the same time
12-22-2014, 08:00 PM
#19
Team Owner
Member Since: Mar 2012
Location: Anger Island
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St. Jude Donor '12-'13-'14-'15-'16-'17
Why does anyone pay for OnStar?
12-22-2014, 09:15 PM
#20
Pro
The OnStar Customer Service you speak to when first calling do not seem to have much latitude on the rules. Ask to speak to Technical Support before your minutes expire and you will have better luck. I transferred minutes from my C6 to my C7 by contacting Technical Support a week before my new car arrived and had a case number. I did have to buy the first 60 minutes on the C7 because they no longer include free minutes with a new car. That way they get your credit card number. My C7 has 360 minutes for the $10 I paid at delivery for the 60 minutes.