Dealer screwed up my car
01-21-2015, 07:07 AM
#62
Racer
Subscribed.
It sounds like the service manager, in again assigning the same inexperienced mechanic to the job, is less interested in actually fixing your car than he is in either 1) maintaining a single point of accountability for the problem, or 2) continuing the mechanic's on-the-job training at your expense. Either way, I would be absolutely livid by now!!!
It sounds like the service manager, in again assigning the same inexperienced mechanic to the job, is less interested in actually fixing your car than he is in either 1) maintaining a single point of accountability for the problem, or 2) continuing the mechanic's on-the-job training at your expense. Either way, I would be absolutely livid by now!!!
01-21-2015, 08:24 AM
#63
Melting Slicks
Member Since: Apr 2002
Location: Tellico Plains Tennessee
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Here's thought, might save other Vette owners who aren't CF members. Go to the dealer's Facebook page and let it all out. They hate having their screw-ups aired in public. And nobody has more viewers than Facebook. Good luck!
01-21-2015, 11:26 AM
#65
Racer
01-21-2015, 11:43 AM
#66
Race Director
I highly doubt the mechanic is working the FB page. Probably some fat chick working the social stuff.. Dealers will take the 2 sec it probably takes to delete any negative comments.
01-21-2015, 02:34 PM
#67
Racer
Thread Starter
Update again
this get worse, trans is still not shifting smoothly and the mechanic at the dealership abused my car and I have proof. I happen to plug in my telemetry device into the data port befor I left the car on Monday and this is how I found they test drove my car on the potholed streets around the dealership. the big spike is over 100MPH while the trans still was not shifting properly. I only had this plugged in for 1 day of the 20+ days they had the car what else did they do to it. I will not go into all of the details of my conversation I had with the sales manager (not very good) but I have had a very good experience with Marissa at GM (who I did get to speak with today) and I will let everyone know the solution to the very bad situation when I get one
01-21-2015, 03:46 PM
#69
Instructor
Member Since: Jul 2014
Location: Northern New Jersey
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Man! I'd be livid, if I found out some mechanic had my $75,000 Vette up to 100mph. I'd be marching into the office insisting on talking to the owner. What happens if he kills a kid walking home from school. Who's insurance is paying that bill.
01-21-2015, 04:33 PM
#70
Racer
Thread Starter
The other issue is that this info is only from 1 day that I had the unit plugged in what did they do to my car before since they had it at the shop from dec 29th-Jan 20th........My transmission still does not shift correct and while I LOVE my car I no longer feel comfortable with it given all of the issues the untrained mechanic caused and on top of that was hot rodding my car around with the issue still in place.
I am so disappointed right now and I did not think anything could make me unhappy with my new corvette………….
Last edited by swaite; 01-21-2015 at 05:09 PM.
01-21-2015, 06:14 PM
#71
Instructor
I would inform the dealer that you're filing a claim under existing lemon laws, and they will be responsible for the full cost of replacing your car with a brand new one, or a refund of the full price you paid, your choice. See if that motivates them. I think they only get 3 chances to fix it, that plus the documented abuse should be plenty for a claim.
01-21-2015, 06:28 PM
#72
Racer
Thread Starter
I would inform the dealer that you're filing a claim under existing lemon laws, and they will be responsible for the full cost of replacing your car with a brand new one, or a refund of the full price you paid, your choice. See if that motivates them. I think they only get 3 chances to fix it, that plus the documented abuse should be plenty for a claim.
01-21-2015, 06:35 PM
#73
Racer
Member Since: Jun 2014
Location: Mill Creek Washington
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Geez this is ********. The guy who takes another mans car for a 100mph joy ride while he's being entrusted to fix it deserves to get punched in the face. I'm getting angry just reading this and it's not even my car.
01-21-2015, 07:46 PM
#74
Le Mans Master
Member Since: Sep 2012
Location: Hagerstown MD
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St. Jude Donor '15-'16,'18
This saga is absolutely incredible. Someone in upper management needs to step up and do their job. Heads should roll.
01-21-2015, 08:39 PM
#76
Racer
Thread Starter
Heads very well may although that's not really my goal, my goal is to get my situation resolved to my satisfaction which seems less and less likely without some drastic measure by GM to make me happy because through all of this I have learned the dealership is not capable of dealing with a customer in a proactive way.
01-21-2015, 10:48 PM
#78
Burning Brakes
Member Since: Aug 2009
Location: Sturgeon County Alberta
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If you take it to another GM dealer here is what could happen. A good Corvette tech will see that someone else had the car apart and did something wrong. Warranty isn't going to pay for dealer #2 to repair dealer #1 screw up.
If dealer #1 gives you the car back when you return and it isn't fix. I would go lemon law have GM buy back the car and get another one!!!
If dealer #1 gives you the car back when you return and it isn't fix. I would go lemon law have GM buy back the car and get another one!!!
01-21-2015, 11:07 PM
#79
Safety Car
Geez!
After reading this I don't even want to use the 24 month maint program for oil changes. Are you listening chevy cust svc??
I searched the local area for reviews on service dept and I took my corvette to get an oil change. Not only were they unable to perform the work at the time I a scheduled using their online tool, but also:
1. They didn't know that 2014 corvettes come with 24 month maint plan. Don't all their cars for the past year have this??? How could they not know?
2. After waiting 10 minutes to be greeted (note I showed up at the time of my online appt) they spent another 10 pulling up the warranty info on the car, then told me I had an open bulletin on the car about a parking brake nut, but they'd have to order they part and I'd have to bring in the car and leave it all day.
3. Next they proceeded to warn me against changing my own oil, patronized me asking if this was my first corvette (it's my 4th) and how all these cars have too many electronics to work on.
4. Finally they get around to telling me they close in 45 minutes and can't do the oil change I scheduled for.
Not a good vibe at all about that place.
So I'll ask again, are you listening chevy cust svc?!?!
After reading this I don't even want to use the 24 month maint program for oil changes. Are you listening chevy cust svc??
I searched the local area for reviews on service dept and I took my corvette to get an oil change. Not only were they unable to perform the work at the time I a scheduled using their online tool, but also:
1. They didn't know that 2014 corvettes come with 24 month maint plan. Don't all their cars for the past year have this??? How could they not know?
2. After waiting 10 minutes to be greeted (note I showed up at the time of my online appt) they spent another 10 pulling up the warranty info on the car, then told me I had an open bulletin on the car about a parking brake nut, but they'd have to order they part and I'd have to bring in the car and leave it all day.
3. Next they proceeded to warn me against changing my own oil, patronized me asking if this was my first corvette (it's my 4th) and how all these cars have too many electronics to work on.
4. Finally they get around to telling me they close in 45 minutes and can't do the oil change I scheduled for.
Not a good vibe at all about that place.
So I'll ask again, are you listening chevy cust svc?!?!
Last edited by jedblanks; 01-21-2015 at 11:13 PM.