I'm the first person at Stingray Chevrolet to have an infotainment screen issue.
03-30-2015, 07:46 PM
#1
I'm the first person at Stingray Chevrolet to have an infotainment screen issue.
As I've stated ad nauseam I love my 2015 Z 51, so I don't get it when people start complaining about this or that going wrong. I don't know why since the dealer will fix it.
Anyway, I was pulling out of my garage when I noticed my infotainment screen had gone black. There was still sound, but no picture. So I took it to Stingray Chevrolet in Plant City, Fla. and they said it was probably a computer program issue that needed to be updated because they had been having problems with those in the past. However, since it was a 2015 the car already had the program update, so according to GM this may be something new, and I was the first 2015 they had seen with this problem.
So what they're going to do is pull out the screen and check out the connections, and other stuff. The technician said he thinks it's just a connection issue and they won't have to replace anything, but that it's something GM wants to know about.
So if you new 2015 owners get a recall notice I guess you can blame me.
Anyway, I was pulling out of my garage when I noticed my infotainment screen had gone black. There was still sound, but no picture. So I took it to Stingray Chevrolet in Plant City, Fla. and they said it was probably a computer program issue that needed to be updated because they had been having problems with those in the past. However, since it was a 2015 the car already had the program update, so according to GM this may be something new, and I was the first 2015 they had seen with this problem.
So what they're going to do is pull out the screen and check out the connections, and other stuff. The technician said he thinks it's just a connection issue and they won't have to replace anything, but that it's something GM wants to know about.
So if you new 2015 owners get a recall notice I guess you can blame me.
03-30-2015, 07:47 PM
#2
Le Mans Master
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St. Jude Donor '15-'16,'18
As I've stated ad nauseam I love my 2015 Z 51, so I don't get it when people start complaining about this or that going wrong. I don't know why since the dealer will fix it.
Anyway, I was pulling out of my garage when I noticed my infotainment screen had gone black. There was still sound, but no picture. So I took it to Stingray Chevrolet in Plant City, Fla. and they said it was probably a computer program issue that needed to be updated because they had been having problems with those in the past. However, since it was a 2015 the car already had the program update, so according to GM this may be something new, and I was the first 2015 they had seen with this problem.
So what they're going to do is pull out the screen and check out the connections, and other stuff. The technician said he thinks it's just a connection issue and they won't have to replace anything, but that it's something GM wants to know about.
So if you new 2015 owners get a recall notice I guess you can blame me.
Anyway, I was pulling out of my garage when I noticed my infotainment screen had gone black. There was still sound, but no picture. So I took it to Stingray Chevrolet in Plant City, Fla. and they said it was probably a computer program issue that needed to be updated because they had been having problems with those in the past. However, since it was a 2015 the car already had the program update, so according to GM this may be something new, and I was the first 2015 they had seen with this problem.
So what they're going to do is pull out the screen and check out the connections, and other stuff. The technician said he thinks it's just a connection issue and they won't have to replace anything, but that it's something GM wants to know about.
So if you new 2015 owners get a recall notice I guess you can blame me.
03-30-2015, 08:38 PM
#3
Instructor
I know on the 2014 that they have had to replace some (mine including). It started jittering before it would black out but the radio and everything still worked. You could touch the screen if you knew where you were touching and that would work also.
03-30-2015, 11:42 PM
#6
Burning Brakes
my 2015 had a software fix, had to load with a flash drive, works great now...
PI1375B: Blank Display, NAV Screen Audio Content Unavailable via Speech Recognition, Display Screen Stuck on Incoming Call View After Phone Call Finished, Rear View Camera Display Blank, USB Issues, Bluetooth/Favorite Bar/Voice, iPod Unable to Detect via USB, Recognition Concerns, XM Speech Recognition Inoperative, Traffic Messages, Clock Display - (Feb 10, 2015)
An updated software calibration has been released to address the above conditions. Update the HMI Module using a USB FLASH DRIVE and the Service Programming System (SPS) with the files available on TIS2WEB. Refer to the SPS procedures in SI.
Important: This procedure is a USB flash drive programming event. This IS NOT a standard TIS2WEB programming event. This procedure requires a USB 2.0 flash drive. The minimum USB flash drive capacity requirement is 16 GB. Use Tis2Web to download the correct version of the software for the vehicle that is being programmed to minimize the chance of flashing the wrong software into HMI module.
Any existing data on the USB flash drive will be erased during the TIS2WEB-to-USB flash drive download process. To ensure important data IS NOT deleted from the USB flash drive, transfer the data from the USB flash drive onto another approved data storage device BEFORE attempting to download software from TIS2WEB.Once the software is downloaded to the USB, DO NOT add any data to the storage device.
PI1375B: Blank Display, NAV Screen Audio Content Unavailable via Speech Recognition, Display Screen Stuck on Incoming Call View After Phone Call Finished, Rear View Camera Display Blank, USB Issues, Bluetooth/Favorite Bar/Voice, iPod Unable to Detect via USB, Recognition Concerns, XM Speech Recognition Inoperative, Traffic Messages, Clock Display - (Feb 10, 2015)
An updated software calibration has been released to address the above conditions. Update the HMI Module using a USB FLASH DRIVE and the Service Programming System (SPS) with the files available on TIS2WEB. Refer to the SPS procedures in SI.
Important: This procedure is a USB flash drive programming event. This IS NOT a standard TIS2WEB programming event. This procedure requires a USB 2.0 flash drive. The minimum USB flash drive capacity requirement is 16 GB. Use Tis2Web to download the correct version of the software for the vehicle that is being programmed to minimize the chance of flashing the wrong software into HMI module.
Any existing data on the USB flash drive will be erased during the TIS2WEB-to-USB flash drive download process. To ensure important data IS NOT deleted from the USB flash drive, transfer the data from the USB flash drive onto another approved data storage device BEFORE attempting to download software from TIS2WEB.Once the software is downloaded to the USB, DO NOT add any data to the storage device.
Last edited by sycraft; 03-30-2015 at 11:47 PM.
03-31-2015, 08:11 AM
#7
Melting Slicks
My 2015 (build date 12/14) just briefly blacked out for the first time yesterday. I had thought the software update described in Doc. ID 4104798, #IP1436 could only be done by a dealer. How did you acquire the file to load the update yourself?
03-31-2015, 08:27 AM
#8
Le Mans Master
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The screen in my 2014 blacked out once. Shut it off, turned it back on, still black. Put the car away for the night and expected to drive to the dealer the next day. When I started it up the next morning, it worked fine. Hasn't gone black since and that was several months ago. Sometimes computers just need to reboot!
03-31-2015, 09:11 PM
#11
Well, the problem was with the wiring connection to the unit. When they moved the harness the unit would come on and off, so they're going to replace the whole thing. GM said there might be a connection problem and they were correct. Personally I think it was the installation. The car was built on Wednesday the day before Thanksgiving, so I wonder if the workers were anxious for the holiday to begin. You know what they say, never buy a car that was built on a Monday, Friday, or before a holiday.
03-31-2015, 09:26 PM
#12
Team Owner
i'm getting mine replaced in two weeks, they have the new screen in stock right now just want to do an oil change at the same time. 2014.