OnStar Locate Vehicle Not Working
06-30-2015, 06:42 PM
#1
Burning Brakes
Thread Starter
OnStar Locate Vehicle Not Working
My dealer activated OnStar in my 2016 Stingray today so I could track it's progress across the country. I created my account and downloaded the iPhone app. When I try to geolocate the car I get this message, "Locate Vehicle Failed."
Has this happened to anyone else? I'm thinking it might be due to my account being new? I heard there was a 24-48 hour account setup delay but I'm not sure if this is accurate.
And before anyone asks, no I can't press the blue button.
Thanks.
Has this happened to anyone else? I'm thinking it might be due to my account being new? I heard there was a 24-48 hour account setup delay but I'm not sure if this is accurate.
And before anyone asks, no I can't press the blue button.
Thanks.
06-30-2015, 06:49 PM
#2
Team Owner
Did you purchase the "Family Link" for an additional $3.99/mo? AFAIK that's what you need to track. And don't tell them you want to track the car, apparently they freak out about that.
06-30-2015, 06:52 PM
#3
Burning Brakes
Thread Starter
OnStar Locate Vehicle Not Working
Originally Posted by RicK T
Did you purchase the "Family Link" for an additional $3.99/mo? AFAIK that's what you need to track. And don't tell them you want to track the car, apparently they freak out about that.
06-30-2015, 07:01 PM
#4
Team Owner
06-30-2015, 07:13 PM
#5
Burning Brakes
Thread Starter
OnStar Locate Vehicle Not Working
Originally Posted by RicK T
No, the Family Link is an extra cost service.
06-30-2015, 07:16 PM
#6
Team Owner
I have no idea. I got the impression from discussions last year that it might be a 1-year commitment, but as I said, I don't really know.
06-30-2015, 07:37 PM
#7
Nope...
That is not required to locate your car. I am on the free service trial and have signed up for nothing...
Yet I can locate my car sitting in the garage 200 miles from me right now... I've used it quite a few times already.
06-30-2015, 07:40 PM
#8
Team Owner
Well, news to me. Care to elaborate on how to do it?
06-30-2015, 07:43 PM
#9
OnStar Locate Vehicle Not Working
me too. Free trial, can track my car just fine. Never even gave On Star a way to charge me. How is your car being transported?.It may be that, if by rail, it's inside the container and can't get GPS and or LTE to track and communicate from. It's also possible your battery is dead for some crazy reason.
06-30-2015, 07:55 PM
#10
Le Mans Master
From us that were stuck in Spring Mountain, TN for weeks. The car's OnStar "goes to sleep" after approximately 48 hours. It won't "wake up" again until the car is started. Once it's started you will be able to track it. You don't have to pay extra for the Family service. I got the same message on mine until they started it to put it on the carrier.
06-30-2015, 08:33 PM
#11
06-30-2015, 08:34 PM
#12
Burning Brakes
Thread Starter
Thank you all for your assistance. Funny thing; I was on the phone with OnStar attempting to add the Family Link feature. Just when the representative answered, my call was dropped. I then luckily checked this thread and saw a few of you saying it was unnecessary. So I got lucky and did not add it on. Hopefully when it starts moving I'll be able to track it.
Once last question: where do you track it from on the OnStar website?
Once last question: where do you track it from on the OnStar website?
06-30-2015, 08:40 PM
#13
Safety Car
Even though the dealer activated OnStar, you may still have to call them to complete the setup. When I bought mine, Criswell had already activated it, but the salesman said I should "push the OnStar button" within the 1st 24 hours to complete the activation. Obviously you can't do that, but they should be able to finish the setup over the phone.
I haven't tried tracking through the web site, but you can do it through their Android (and I assume iPhone) app.
I haven't tried tracking through the web site, but you can do it through their Android (and I assume iPhone) app.
06-30-2015, 08:42 PM
#14
Le Mans Master
Thank you all for your assistance. Funny thing; I was on the phone with OnStar attempting to add the Family Link feature. Just when the representative answered, my call was dropped. I then luckily checked this thread and saw a few of you saying it was unnecessary. So I got lucky and did not add it on. Hopefully when it starts moving I'll be able to track it.
Once last question: where do you track it from on the OnStar website?
Once last question: where do you track it from on the OnStar website?
06-30-2015, 08:44 PM
#15
Le Mans Master
Even though the dealer activated OnStar, you may still have to call them to complete the setup. When I bought mine, Criswell had already activated it, but the salesman said I should "push the OnStar button" within the 1st 24 hours to complete the activation. Obviously you can't do that, but they should be able to finish the setup over the phone.
I haven't tried tracking through the web site, but you can do it through their Android (and I assume iPhone) app.
I haven't tried tracking through the web site, but you can do it through their Android (and I assume iPhone) app.
06-30-2015, 08:50 PM
#16
Burning Brakes
Thread Starter
Yeah I'm still getting a "Locate Vehicle failed" message when I try to locate it in the app. Either OnStar is asleep or my account isn't fully setup yet. Who knows, I'll just try again tomorrow.
06-30-2015, 08:55 PM
#19
Burning Brakes
Thread Starter
Sounds right to me. So the first time it will be located will be the day it's loaded on the train to head West. i have to assume the car will be powered up for that.