sandcracker21

Not sure what's going on, but I ordered a set of jacking pucks from them a few weeks back. No communication at all. Credit card charged the next day. Still no emails.

Haven't received the pucks yet. Sent them two emails a few days back and NO response. I guess I might have to put a call into my credit card company ?

10mm_

That sucks. I got mine pretty quick.


I would dispute the charge for sure if it's been weeks.

Rooster OG

Did you try calling them?

arcticblast

Call them with your order number.
They've always been good to work with, for me.

traronf

Never had a problem with them and have bought several items. Call them.

sandcracker21

Call them? You can do that in this day and age??

Actually just did. They claimed the order got 'lost' in their system and was flagged as fraudulent ..but they still took my money.

Oh well. The guy was helpful and reordered them. Seems like a freak accident or such

pokerpro

Man if I had a Nickel for every time I heard that one...

meyerweb

I, too, found them not very good at answering emails. But when I called, they were very responsive and helpful. Seems like a very small company and everyone very busy.

Nonetheless, if you're going to run an internet business, you need to pay attention to your email.

oldfoggy

but it's too simple

southerncarparts

This is true...we recently found out some emails were going straight to a spam filter and never making it to our inboxes. We have fixed the issue and can assure you guys this will not happen again. Customer service is really our number one priority and this email issue threw a kink in that, as soon as I found out about the issue, I fixed it. We are always available on the phone, toll free as well.



Josh, Dave and Paul

Glen e

Owned by RPI, I think.....

vettman96

Always had excellent service from SCP.

thrilled

Most companies use A website today but it seems like as far as email they don't seem to
Pay much attention to it.So their trying new school but they are actually still old school.