Maxie2U

He should list the names of the four dealers (in big letters) so everyone who visits this forum knows who to avoid, whether it's having a car repaired or BUYING a car. In fact, the OP should open a new thread entitled, "Warning: Dealers to Avoid" list the names of the 4 dealers and included a link to this thread for reference.

itaylorm

I also PM'd Chevy Customer Assistance

Cobraboy

Someone reading this thread must know someone, or know someone who knows someone. The point is, I can understand the original poster not wanting to forward the info to TV, or higher up certain chains, but that doesn't stop anyone else from doing it. Would that let the OP off the hook if it doesn't work out? Someone must know someone higher up at GM, a lawyer willing to donate a bit of time to write some letters, someone in the TV industry looking for a great story, someone higher up somewhere that could help.

I find it disgusting that GM would wash their hands of it by saying the dealerships are not their responsibility.

Rick

ssidekickbp

At this point I would demand the car be totaled out completely.

It should have ever since they informed you the tub was cracked, before the shop ripped it even more apart.

Chevy Cust Svc

Hello Lance,

I regret to hear of this unfortunate situation and sincerely apologize for any inconvenience caused. Please know that this is not the experience we want our customers to have, and we recognize your feelings of frustration. I will be sending you a private message to discuss your case further, as I was able to locate your information within our system.

Please look forward to receiving this and don’t hesitate to let us know if you have any questions.

Julie C
Chevrolet Customer Care

Cobraboy

Demand to who? He has already done that with the insurance company and they said no.

ForbiddenRooster

Exactly. It is unfortunate that it is so hard to find someone to do the right thing. I had a similar situation with my 911 CPO. I realized it had been damaged and repaired even thought the carfax was clean. The car didn't feel safe driving at high speeds. No one wanted to do anything to make it right. PCNA gave me the same story the OP is getting - sorry, we feel bad and this is not the Porsche experience, but we can't make the dealer do anything. I eventually gave up because it was apparent I had no power to influence the outcome. Sold the car at a loss but picked up a Z06 at 20% off. That was at the beginning of this month (after 4 months of fighting with Porsche) and I am glad to move on and be back in another corvette. OP is in a worse situation than I was and I Hope somebody takes ownership of this mess and helps him out.

ssidekickbp

If the insurance company can't find someone to fix this car, they have no choice but to total it out. They can't expect him to pay forever with an unfixed car.

lpabsolute

Just received my PM message from Chevy Cust Ser, all it says is that they looked over my case and regret to inform me that they can't do anything for me. Not sure why that wasn't posted on here in the public forum. Probably just didn't want people to know they have been avoiding this issue of mine like they have been avoiding committing on the thread.

itaylorm

Very disappointing response

boraxman

Really stinks for the OP...One thing for sure I will never use Gieco/

itaylorm

Not just Geico, it is also the dealers that handled the issue so badly

\Boost Monkey/

Wow...

GM customer service is not only completely worthless on this forum, but also tries to look like they are competent to the public while silently telling the individual they are, in fact, worthless.

Excellent job Chevrolet customer service.

boraxman

I know but ultimately insurance should be taking care of this.

lpabsolute

I will be making a new Thread with a link to this one this weekend/Monday. I'm going to post the names/numbers of the people I've spoken with a Geico, 1st & 2nd dealership & tow company, and person I've spoken to at GM. If anyone wants to reach out to them and voice their complaints/displeasure with the way I'm currently being treated I would greatly appreciate it. This was recommended for me to do by a few of the members on this thread. Maybe a few 100 phone calls will do something, doubtful, but maybe, at this point ill take what I can get. Thank you guys for keeping this thread alive and for the kind words.

defaria

Lawyers will take the case - provided you pay them. If you're trying to get them to work on a contingency basis they won't because there's no money in there for them. But if you pay them they will do the work.

IMHO, if you have a damaged car that truly nobody will fix then by definition you have a totaled car. You're mistake is that you insisted on using a Chevy dealership to perform auto body repairs. As has been noted, dealership mechanics are ill equipped to do auto body repairs. As a result they bumbled the thing and ended up doing much more damage to your car than the accident. There's fault in there but proving it and getting $$$ from that is pointless. You should have went to a qualified and good auto body shop to start with. They would have taken your car and would have gladly repaired it, going to the dealer for official GM parts. I know. I've already had an $8K damage and have had it repaired such that you'd never know it was in an accident. I went directly to a good auto body shop. They got parts from the dealer. That's where you screwed up, IMHO.

Surely somebody would take the car and repair it as is if given enough money. I would find a shop like that. Spare them your sob story - it's long and interesting here but of no use to the guy who will repair your car. Get a price and go to Gieco to see how much they will pay.

AceG

It hurts. It actually hurts reading this entire thread. I wish you the best.

ForbiddenRooster

Sorry to hear. They can always do something to help you out but they are choosing not to. Your thread fired me up again about my case, so I sent a last ditch email this afternoon to Porsche saying how I was really disappointed that no one empowered to do anything ever reached out to talk to me. An hour later a VP of Customer Relations called and offered to send me an amount equal to half my loss. So keep trying. Search the web (SEC filings, linked in, Facebook etc.) for people in high positions at the places you are dealing with that have the power to do something for you. Send them courteous emails geared at enticing them to do the ethical thing. You may get a hit.

lpabsolute

This is not the case. I've spoken with over 30 of them and they don't want to take the case because they don't feel they will make enough off of it. I would be happy to pay someone $5-$10 if I could get total value for my car and get resolution. I've told this to them. It all boils down to them telling me they are going to have to pass on taking my case.

lpabsolute

This is exactly what I'm trying to get across to them. Yet they don't seem to understand.