Warranty denied for track usage on a Z51
10-22-2016, 05:05 PM
#101
Le Mans Master
Member Since: Sep 2012
Location: Hagerstown MD
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St. Jude Donor '15-'16,'18
Hang in there. My car was in the shop for 5 weeks but it was fixed. However I have more to the story as I am still dealing with GM on another issue. More to come.
10-23-2016, 03:57 PM
#103
Le Mans Master
why haven't you lawyered up again?
10-23-2016, 04:51 PM
#104
10-25-2016, 01:14 PM
#105
Differential finally made it to the shop. Car supposed to be ready by the end of the week. Dealer says GM only pays them eight hours for this job, so not sure why they're saying end of the week. But anyway, now comes a big bill on my part then a wait, and hopefully not a fight for reimbursement after a wait for GM engineering to determine if I'm at fault. I continue to tell the dealer than I have no control over the differential other than the car's speed.
I asked the dealer to double check with the mechanic to make sure there weren't any computer problems related to this. Obviously the differential was cooked, but I'm still suspicious that spurious signals from the diff clutch computer could have caused the problem. Especially since I've had a previous "service rear axle" warning that was "fixed" by a reboot of this computer.
I asked the dealer to double check with the mechanic to make sure there weren't any computer problems related to this. Obviously the differential was cooked, but I'm still suspicious that spurious signals from the diff clutch computer could have caused the problem. Especially since I've had a previous "service rear axle" warning that was "fixed" by a reboot of this computer.
10-25-2016, 01:38 PM
#106
Safety Car
10-25-2016, 04:07 PM
#108
Le Mans Master
10-25-2016, 04:22 PM
#109
Team Owner
Member Since: Jun 2005
Location: Northern, VA
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St. Jude Donor '15
"In honor of jpee"
I truly am all ears on this one, and hoping you get reimbursed because that is one, huge bill out of pocket!
10-25-2016, 04:23 PM
#110
Tech Contributor
Member Since: Oct 1999
Location: Charlotte, NC (formerly Endicott, NY)
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When things have gone south at the local level I have had much better luck writing a letter to the top person in GM (right now Mary Barra) asking for help. I state the problem, state what I have paid up to that point and what I want and will make me go away happy.
Everytime I have done that I have received a favorable outcome even when the local dealer service manager called me to say nothing would come of my complaint followed the next day by a non descript letter in the mail from that same dealership with a check for what I had paid. Somebody must have been hammered somewhere. Didn't have to pay a lawyer anything. Time duration from when I put the letter in my mailbox for pickup until complete resolution of the complaint was about 10 days.
If you don't ask you never give them the chance to say "Yes".
Bill
Everytime I have done that I have received a favorable outcome even when the local dealer service manager called me to say nothing would come of my complaint followed the next day by a non descript letter in the mail from that same dealership with a check for what I had paid. Somebody must have been hammered somewhere. Didn't have to pay a lawyer anything. Time duration from when I put the letter in my mailbox for pickup until complete resolution of the complaint was about 10 days.
If you don't ask you never give them the chance to say "Yes".
Bill
Last edited by Bill Dearborn; 10-25-2016 at 04:24 PM.
10-25-2016, 06:56 PM
#112
When things have gone south at the local level I have had much better luck writing a letter to the top person in GM (right now Mary Barra) asking for help. I state the problem, state what I have paid up to that point and what I want and will make me go away happy.
Everytime I have done that I have received a favorable outcome even when the local dealer service manager called me to say nothing would come of my complaint followed the next day by a non descript letter in the mail from that same dealership with a check for what I had paid. Somebody must have been hammered somewhere. Didn't have to pay a lawyer anything. Time duration from when I put the letter in my mailbox for pickup until complete resolution of the complaint was about 10 days.
If you don't ask you never give them the chance to say "Yes".
Bill
Everytime I have done that I have received a favorable outcome even when the local dealer service manager called me to say nothing would come of my complaint followed the next day by a non descript letter in the mail from that same dealership with a check for what I had paid. Somebody must have been hammered somewhere. Didn't have to pay a lawyer anything. Time duration from when I put the letter in my mailbox for pickup until complete resolution of the complaint was about 10 days.
If you don't ask you never give them the chance to say "Yes".
Bill
10-26-2016, 09:04 AM
#114
Race Director
Member Since: Jun 2005
Location: Phila Suburbs 2023 C8 & 2013 650ix
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bikevette,
The way you have handled this situation was exactly how it should have been handled. The people that are criticizing you are the one's that believe in cutting off their nose to spite their face.
Hope GM refunds your money.
And if they don't, the cost is not going to change your lifestyle and your car is fixed and you can simply move on.
The way you have handled this situation was exactly how it should have been handled. The people that are criticizing you are the one's that believe in cutting off their nose to spite their face.
Hope GM refunds your money.
And if they don't, the cost is not going to change your lifestyle and your car is fixed and you can simply move on.
The following 2 users liked this post by Walt White Coupe:
cam30era (10-26-2016),
Crossed Flags Fan (10-26-2016)
10-26-2016, 10:28 AM
#116
Racer
10-26-2016, 11:43 AM
#118
He said he will have to pay $5600 out of pocket, then wait for GM engineering to inspect his parts and determine a root cause of failure.
If GM decides the part assembly was defective, they will reimburse him, if they decide he caused the failure due to "abuse" then they will tell him to pound sand.
Personally, I would of never agreed to pay $5600 out of pocket. Even if he does get his money back it will take months, if not a year or more, to get it back.
If GM decides the part assembly was defective, they will reimburse him, if they decide he caused the failure due to "abuse" then they will tell him to pound sand.
Personally, I would of never agreed to pay $5600 out of pocket. Even if he does get his money back it will take months, if not a year or more, to get it back.
10-26-2016, 12:37 PM
#119
Race Director
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Location: Phila Suburbs 2023 C8 & 2013 650ix
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I would of never agreed to pay $5600 out of pocket.
And your car would still be sitting in the dealers parking lot or in your driveway broken.
And your car would still be sitting in the dealers parking lot or in your driveway broken.
10-26-2016, 12:45 PM
#120
Drifting
Not necessarily, I would have escalated the issue before agreeing to pay that kind of money out of pocket. The car is warrantied for track use as long as it's not on racing tires. If the facts are what the OP posted there should have been no question of coverage.
