Mikec967

I wanted to share an experience I recently had with the dealer I purchased my 2016 Stingray from. First off, I tend to purchase a new car every year. In the last five years I've purchased 4 cars from them. Two of them have been Camaro SS's and the last a Vett.
It starts off with me being in the parts department and on an impulse I purchased a rear spoiler and received an install price guarantee of $122. I paid for the spoiler then and got a print out for the install price. A week or so later I got a phone call from the parts department that the spoiler was in and made arrangements for the install. Before dropping it off my girlfriend suggested I take a photo of the odometer which I thought was silly at the time but did it to appease her. I gave them the car and let them know I didn't have the paperwork for the install price but asked if they would get it from parts. They said it wouldn't be a problem and I asked them to also install the smokers kit which I left in the car. Later that day I was called by the service dept. and informed that the spoiler came in without a template and some screws. I would have to reschedule. After complaining a bit they agreed to discounting the install price $75 and would give me a car next time to take to work.
Later when I picked up the car, they could not find the keys right away. It took them 20 minutes to locate them. They parked my car in a spot that was blocked and while I waited I notice they put 9 miles on the car. I brought this up with the service manager and he told me he would get to the bottom of things and get back to me. He did offer me a car wash, but that was the last I heard from him. Later I found the original paper with the spoiler install price and found they were over charging me $144 from that price. I call again to discuss with the service dept. and they tell me I'm not even on their computer for the second install attempt. By this time, I'm really blowing some steam and I cancelled the entire thing and demanded a full refund on the spoiler. I'm concerned about the 9 miles and how it was driven. Not sure what to do if an issue comes up later that was from that 9 mile joy ride.


Pissed off!

Rooster OG

There's really not much you can do about it but take your business elsewhere. Good luck!

RICH 28

You bought 4 cars from them and they treat you and your car poorly. Do they really expect you to buy another one from them?

skipperC7

I'd take my business elsewhere and call the GM and let him know what happened.

23/C8Z

hand write letter to Dealer Principal or Owner outlining the whole story. and just let him/her know you aren't looking for anything but that you will no longer purchase cars there or recommend his dealership and that you are very disappointed. watch what happens..

roadbike56

Copy the head of sales if you know who that is. The problem you're having is service doesn't always talk to sales. They don't know what kind of customer you are, even though you may have brought your other Chevys in for service there. A straight forward, well written letter that explains your disappointment should get a considerable amount of discussion at their weekly meeting. Betcha someone walks out of that meeting with their tale between their legs.

Blck_c7

I got worse from my local dealer .... The 2016 vet was in the showroom ... I looked at it then did my trade . My bill of sale said 72 Km on the and its brand new . I took the car home and it said 720km .... I was so angry I took my car back and in front of everyone I called them fraud ... They took me in a office and told me that it's brand new cos only the owner drove it no one else ....I said I don't care ... For me 720k is not new . Knowing its 7m I don't know how well the owner drove and basically it's been on the road .... I called a lawyer and served them paperwork ... They then took off 10k of my bill of sale .... Lease to say I learn not to trust the dealer . Always check the odometer and make sure it matches the bill of sale ....

Blck_c7

Btw my gt350 I had for 3 month and only had 600k cos I don't drive my cars much .... For me 720 was not new

Vetteman Jack

Doubtful GM (the company) will do anything about it. If they do not give you satisfaction, then you know who not to go to next time.

AORoads

The reason for handwriting vs. text, or email is, too easy to destroy those other types of communications. Plus, it shows you took the time and are not some anonymous internet warrrior--not that you are as a four-time purchaser in as many years. I'd definitely send it to the Gen. Manager, and let it roll from there. Altho they're two different profit centers, sales and service, the Gen. Mgr. controls both usually. Neither one should want to ruin it for the other in an ideal situation. And losing you will ruin it for both!

Tell us what happens as a follow up. Good luck.

You might even consider that if nothing happens (stupid things like that can, and do happen!), to post the thread again in your regional forum and name names, like Dealer X, and more if you choose.

vbdenny

Pays to research a dealer before you buy. Many places around here to buy Chevrolets but that isnt what matters. All comes down to the service. If your dealer only has one or two Corvettes around, might reconsider. Look for places with 25 or more out front. Top notch Chevy dealers have a dedicated Corvette technician who has the specialized training so as not to duck things up. The more complicated cars become the more important the dealer becomes.

RedC6

You had 600,000 on your GT350 in 3 months? WOW!

Blck_c7

600 km

B&BVettes

Sorry, but your post was too long to read. If you aren't satisfied with dealer go to the regional GM rep and beyond. Or, another dealer.

Nice Ride

Any business is only as good as the people working there. If they all take pride in what they do and Customer Service is made to be a priority all is well, if not then not so much. A chain is only as strong as the weakest link. Only takes one person who is unskilled or doesn't give a s--- to give the entire dealership a bad name.

Mister Big

Y'gotta watch them service departments. When I took my BMW in for service last month, I saw on my dash cam that someone took a trip to the local bank.

Mikec967

Update:
Talked to GM, and they started a case. In the mean time, they offered to pay for the spoiler. I'll let everyone know if it gets further than that.

Grand-C7

Well some dealers "farm" work out for such things because they don't want to assume liability for any damage that might happen. The car may have been driven to a body shop or a custom trim shop for the install. When they found that parts were missing the car had do be picked up or the shop might have brought the car back. It's possible anyway.

shocked

I guess one advantage of buying at a small city dealer is the steady customers get to know the General Manager on a first name basis. I just had an "not completely satisfied" experience with the body shop, I let the GM know about it and got an apologetic letter inviting me back to make it "completely satisfied", and thanking me for the feedback.

Doesn't hurt that he knows I've been eyeballing a couple of Vettes on the showroom floor. LOL

Mikec967

If that's all it was, I would have completely understood. They knew I was pissed about it and never returned the phone call as promised. I would have dealt with the service I was getting this time. It would have saved everyone some time and aggravation. I really hope that's all it was.