Waiting for parts

Reply Subscribe

Thread Tools

Search this Thread

11-07-2016, 12:26 PM

DDM2014

8th Gear

Thread Starter

Member Since: Nov 2016

Posts: 8

Likes: 0

Received 0 Likes on 0 Posts

Waiting for parts

I took my 2014 vette in 2 weeks agofor a software upgrade for the infotainment system and AC modules. In the process somehow they zapped the drivers main information display and I'm told there are no parts available in the country at this time.

Reply Like

11-07-2016, 12:35 PM

Rooster OG

Le Mans Master

Member Since: Jul 2015

Location: Northern California

Posts: 6,223

Likes: 284

Received 1,694 Likes on 1,240 Posts

St. Jude Donor '15

That sucks.

Reply Like

11-07-2016, 12:55 PM

davidtcpa

Go Canes!

Member Since: Dec 2009

Location: Boca Raton FL

Posts: 5,975

Likes: 34

Received 329 Likes on 241 Posts

St. Jude Donor '11-'12-'13-'14-'15-'16-'17-'18-'19-'20-'21

How long is the wait?

Reply Like

11-07-2016, 01:55 PM

Patches

Team Owner

Member Since: Sep 2001

Location: Lake Elsinore, CA

Posts: 23,283

Likes: 459

Received 889 Likes on 587 Posts

I assume they gave you a loaner until yours is fixed.

Reply Like

11-07-2016, 02:14 PM

DDM2014

8th Gear

Thread Starter

Member Since: Nov 2016

Posts: 8

Likes: 0

Received 0 Likes on 0 Posts

No ETA

The dealership did offer me a loaner car a 2010 Impala. GM called me today and they are still trying to get an ETA from the supplier.

Reply Like

11-07-2016, 04:18 PM

Vetteman Jack

Administrator

Member Since: Mar 2001

Location: In a parallel universe. Currently own 2014 Stingray Coupe.

Posts: 342,956

Likes: 274

Received 19,296 Likes on 13,969 Posts

C7 of the Year - Modified Finalist 2021

MO Events Coordinator

St. Jude Co-Organizer

St. Jude Donor '03-'04-'05-'06-'07-'08-'09-'10-'11-'12-'13-'14-'15-'16-'17-'18-'19-

'20-'21-'22-'23-'24

NCM Sinkhole Donor

CI 5, 8 & 11 Veteran

Hope they get the parts to the dealer soon. Sucks to be without the car for an extended period of time.

Reply Like

11-07-2016, 04:27 PM

DDM2014

8th Gear

Thread Starter

Member Since: Nov 2016

Posts: 8

Likes: 0

Received 0 Likes on 0 Posts

Quote:

Originally Posted by Vetteman Jack

Hope they get the parts to the dealer soon. Sucks to be without the car for an extended period of time.

I suppose I could drive if with a blank information screen....probably not a good idea.

Reply Like

11-07-2016, 11:59 PM

RonC7

Melting Slicks

Member Since: Dec 2012

Location: St. Louis Metro East IL

Posts: 2,996

Likes: 949

Received 1,298 Likes on 859 Posts

I assume that the dealer is eating the cost of parts and labor on the display that they zapped?

Reply Like

11-08-2016, 06:21 AM

DDM2014

8th Gear

Thread Starter

Member Since: Nov 2016

Posts: 8

Likes: 0

Received 0 Likes on 0 Posts

Quote:

Originally Posted by RonC7

I assume that the dealer is eating the cost of parts and labor on the display that they zapped?

The car with 3100 miles is still under bumper to bumper warranty.

Reply Like

11-08-2016, 08:19 AM

#10

Tom/99

Team Owner

Member Since: Jun 1999

Location: Houston,Texas USA

Posts: 41,713

Likes: 13

Received 128 Likes on 96 Posts

I've been waiting since October 3, 2016, for a windshield. I can't believe how hard it is to get parts for a C7.

Last edited by Tom/99; 11-08-2016 at 03:30 PM.

Reply Like

11-08-2016, 10:11 AM

#11

wonka12_98

Pro

Member Since: Oct 2015

Location: Northern California

Posts: 633

Likes: 8

Received 131 Likes on 94 Posts

St. Jude Donor '16

Wait you've been waiting over a year for a windshield? I seriously hope that's not true since I have one on order.

Quote:

Originally Posted by Tom/99

I've been waiting since October 3, 15, for a windshield. I can't believe how hard it is to get parts for a C7.

Reply Like

11-08-2016, 12:03 PM

#12

bbcb

Burning Brakes

Member Since: Jul 2015

Posts: 920

Likes: 17

Received 86 Likes on 72 Posts

Quote:

Originally Posted by DDM2014

The dealership did offer me a loaner car a 2010 Impala. GM called me today and they are still trying to get an ETA from the supplier.

2010 Impala ....they screw up your car ... GM does not have parts ...and you get junk to drive .... GM and dealer should be ashamed ...

Reply Like

11-08-2016, 03:29 PM

#13

Tom/99

Team Owner

Member Since: Jun 1999

Location: Houston,Texas USA

Posts: 41,713

Likes: 13

Received 128 Likes on 96 Posts

Quote:

Originally Posted by wonka12_98

Wait you've been waiting over a year for a windshield? I seriously hope that's not true since I have one on order.

Sorry, that should have been Oct. 3, 2016, (this year).

Reply Like

11-09-2016, 04:19 AM

#14

Kraz8s

Racer

Member Since: Nov 2013

Location: Tallahassee Florida

Posts: 431

Likes: 0

Received 66 Likes on 52 Posts

This isn't good to hear. My dash has been on the fritz and I am scheduling an appointment for next week to get it looked at.

Reply Like

11-09-2016, 10:25 AM

#15

road-rocket

Advanced

Member Since: Nov 2016

Posts: 62

Likes: 6

Received 10 Likes on 8 Posts

Quote:

Originally Posted by DDM2014

Are you still under warranty and the original owner? If so file a claim with the BBB in 30 days go pick up your new 2017 for breach of warranty on the 2014.

Reply Like

The following users liked this post:

JDM111er (11-09-2016)

12-10-2016, 04:44 PM

#16

DDM2014

8th Gear

Thread Starter

Member Since: Nov 2016

Posts: 8

Likes: 0

Received 0 Likes on 0 Posts

Finally repaired

Quote:

Originally Posted by Vetteman Jack

Hope they get the parts to the dealer soon. Sucks to be without the car for an extended period of time.

After 7 weeks and asking for help from GM CEO Mary Barta's office I finally got the software reloaded onto the drivers information screen and the car driveable once again.

In the end I believe the dealer messed up the software upgrade process and tried to cover it up by requesting a failed hardware part which was not available.

GM customer service was not much help and kept asking me to have my communication through the dealer. Barta's office saw it differently

Reply Like

Reply Subscribe

Reply Share

First
Prev
1 / 1
Next
Last

Forum Jump