Originally Posted by kaplana08
Again.. Dealers are not upholsterers. To do I good job requires skill, Much time devoted to the craft. You can't get upholstery training in one day, then do one job every 2 years and be any good at it. most techs at the dealer probably never reupholstered a seat in their lives. The dealer is not about to let the tech fool around all day with getting it perfect . I know someone who did it for a living he told me in no way will they get it right without experience or luck.It can take steaming,, stretching and more to really do a good job.
I don't think you're getting the point with my comments.
It is not a question of if a dealer is an upholsterer not. They need to provide that service. If they can't do it in house they should farm it out to a local sub-contractor. The dealer gets paid X for a warranty claim (based on book time) therefore they should find a company willing to fix the issue for that cost.
A dealer wants your service as a customer. The dealer KNOWS how the OEM works. The customer expects the dealer to solve the issue and does not care about what the OEM will replace or what the dealer will get paid. The dealer should not make his/her relationship an issue with the customer. The customer sees the dealer and the OEM as the same person, and does not care who pays for it, just that it is fixed well.
Dealers unfortunately can continue to have "average" to "below-average" service and yet they can maintain their license. The OEM has a difficult time "firing" a dealer and replacing them with a better one (even in bankruptcy Chrysler could not shed some dealers, they fought in court for 8 years now and some are coming back). So this prevents the free market from operating as customers are "trapped" by distance to dealers. You can either go to the "crappy" dealer or not go at all. Dealers know this, and frankly many of them could care less. They are in the business to make money, not provide customer service. The OEMs pay for it in lost sales. They can't even "pay" the dealers to be better. So many dumb rules are involved in franchising laws.