Am I being too picky? Dealership issues with seat cover replacement. - CorvetteForum - Chevrolet Corvette Forum Discussion


C7 General Discussion
General C7 Corvette Discussion not covered in Tech
Sponsored by:
Sponsored by:

Am I being too picky? Dealership issues with seat cover replacement.

Reply
 
 
 
Thread Tools Search this Thread
Old 01-21-2017, 04:53 PM   #1
SK360
CF Senior Member
Thread Starter
 
SK360's Avatar
 
Member Since: Apr 2007
Location: Pittsburgh PA
Posts: 1,861
Thanked 108 Times in 79 Posts
Default Am I being too picky? Dealership issues with seat cover replacement.

I took my car to the dealer back in September due to warranty about to expire and the suede insert being wrinkled at the bottom. They decided they needed to replace the entire seat cover, they ordered one and this is how I got it back.



I got the service manager out to look at it and he agreed they needed to do better. I took it back the week before thanksgiving to have their "interior guy" look at it. They called and said it didn't look much better. I said that wasn't acceptable so they sent it off to a local trim/upholstery shop. They called and said it still didn't look better and they were ordering a new seat cover which was backordered.

They called last week and finally said it was all fixed up and ready to go. Went down today since its unseasonably warm here in Pittsburgh and opened the door to find this...

(Indent on bolster wasn't there at the dealer, I did it for the pic to show how loose the cover is)





My wife was with me today and she thought I was being dramatic when I came back into the dealership. I told her to go out and look at it herself and she came back in and said she agreed with me.

I told the service advisor to keep it until it was made right but he insisted I take it and he was going to engage the regional rep/manager on Monday, they are a 45 minute drive and it's the middle of winter, we lucked out with a day like today (62* and Sunny with clean roads from rain the past 2 days). I begrudgingly signed the pickup paper and drove it home.

Am I being too picky and should just accept this as normal? This is what my seat looked like the day before I took it in the first time, I'm getting real sick of the runaround from GM dealers. I already engaged customer care and they interfaced with the dealer to escalate the replacement seat cover.


Last edited by SK360; 01-21-2017 at 04:57 PM.
SK360 is offline   Reply With Quote
Old 01-21-2017, 05:04 PM   #2
sTz
CF Senior Member
 
sTz's Avatar
 
Member Since: Dec 2014
Posts: 2,249
Thanked 478 Times in 386 Posts
Default

I'm pretty picky too, which is why I'm very hesitate to have the dealership, or anybody, fix anything for fear it'll be worse. Those wrinkles might eventually work their way out with use, however, doubtful. You could try to use a damp cloth and heat to shrink it some... but ultimately, you could be battling this matter for a long time if you want it perfect. GL.
sTz is offline   Reply With Quote
Old 01-21-2017, 05:12 PM   #3
SK360
CF Senior Member
Thread Starter
 
SK360's Avatar
 
Member Since: Apr 2007
Location: Pittsburgh PA
Posts: 1,861
Thanked 108 Times in 79 Posts
Default

^^^ Wife knows im so pissed about it, she asked if it was time for a Grand Sport or Z06.... So now that's rolling around in my head lol

Last edited by Steven Bell; 01-21-2017 at 05:15 PM. Reason: No need to re-quote the previous post, especially if you're the next person posting.
SK360 is offline   Reply With Quote
Old 01-21-2017, 05:16 PM   #4
Steven Bell
Moderator
Support Corvetteforum!
St. Jude Donor'15
 
Steven Bell's Avatar
 
Member Since: Oct 2013
Location: Kansas City, Missouri
Posts: 10,130
Thanked 1,251 Times in 714 Posts
Default

I had this happen too. If it's under warranty, they should make it right. I have a "wave" in the leather of my passenger seat. They told me it needs to be steamed, which they would do.

I apologized for being so picky, but I told them I appreciate their persistence. They thanked me and said they understood.

When you're nice to them, they tend to work harder to please!
Steven Bell is offline   Reply With Quote
Old 01-21-2017, 05:20 PM   #5
obxchartercaptain
CF Senior Member
FL Events Coordinator
 
obxchartercaptain's Avatar
 
Member Since: Nov 2007
Location: Tarpon Springs FL
Posts: 4,227
Thanked 212 Times in 136 Posts
Default

I had the same problem with my two tone red/black seats...first attempt made it worse...second attempt more worse....Third attempt Different dealer with Area Rep involved...PERFECT.
obxchartercaptain is offline   Reply With Quote
Old 01-21-2017, 06:04 PM   #6
Maxpowers
CF Senior Member
 
Maxpowers's Avatar
 
Member Since: Aug 2015
Location: Toronto
Posts: 909
Thanked 178 Times in 134 Posts
Default

I would not be happy with that seat. Keep persistent.
Maxpowers is offline   Reply With Quote
Old 01-21-2017, 06:33 PM   #7
767guy
CF Senior Member
 
Member Since: Sep 2014
Location: Muskoka ontario
Posts: 341
Thanked 37 Times in 32 Posts
Default

Had the seat back cover on my 2015 c7 , 2lt, replaced due to premature wear. The dealer ordered a new one under warranty and did the install at the dealership. During the install the SM took me back to look at another issue on the car while the seat was being done. The tech already had the seat out on the bench and told me he was reading the factory install notes as he had never done one before. I told him that was O.K. as I had never busted one before. I guess the SM was aware I was concerned about hearing " he had never done one before". The SM said the tech was a 23 year dealership veteran and assured me it would be perfect before I saw the car again............and it was.

Long winded way of saying GM needs to supply a good quality cover and an experienced tech can and should make it look " Factory".

Good luck and maybe post finished results ??
767guy is offline   Reply With Quote
Old 01-21-2017, 07:16 PM   #8
JeepSRT+C7
CF Senior Member
 
JeepSRT+C7's Avatar
 
Member Since: Oct 2014
Location: Atlanta, GA
Posts: 235
Thanks: 0
Thanked 21 Times in 13 Posts
Default

I had a new seat installed in my '14 SRT after the bolster airbag deployed.

Similar wrinkles. Body shop said to give it a few weeks. Something about the leather tightening up and/or the stuffing/foam needing to expand more.

It's all better now. Took a while but it settled. Not saying that's what happened above. Just another idea...
JeepSRT+C7 is offline   Reply With Quote
Old 01-21-2017, 07:21 PM   #9
PegasusCapital
CF Senior Member
Support Corvetteforum!
 
PegasusCapital's Avatar
 
Member Since: May 2015
Location: Chicago IL
Posts: 571
Thanked 89 Times in 69 Posts
Default

It should be made right. Keep on their case until they fix it.

A lot of times dealers outsource things like seat covers to an outside vendor. Find out if that is what they are doing, and if so, ask to have another vendor do the repair.

Good luck.
PegasusCapital is offline   Reply With Quote
Old 01-21-2017, 07:52 PM   #10
Maxie2U
CF Senior Member
 
Maxie2U's Avatar
 
Member Since: Aug 2015
Posts: 1,796
Thanked 452 Times in 284 Posts
Default

When I took delivery of my 2016 I noticed the passenger seat bottom had a bunch of wrinkles in it. GM opened a case number to have it replaced but after talking with the Service Manager & their upholstery shop I decided to leave it as is. Both said replacing it would likely make things worse.

Since then I wiped it down with a wet cloth then used a blow dry which did reduce the severity. Then after spending two weeks in the heat of Las Vegas it looked a little better although it still has wrinkles.



Last edited by Maxie2U; 01-21-2017 at 07:53 PM.
Maxie2U is offline   Reply With Quote
Old 01-21-2017, 10:08 PM   #11
SK360
CF Senior Member
Thread Starter
 
SK360's Avatar
 
Member Since: Apr 2007
Location: Pittsburgh PA
Posts: 1,861
Thanked 108 Times in 79 Posts
Default

Thanks guys. Seems I'm not being unreasonable that I expect things to look better than they do. I've been very patient nice and understanding with the dealer, the service advisor thanked me for not yelling at him today, I said it wasn't his fault and I know that.

Frankly at this point I'm afraid of buying a GS or Z as per my wife's suggestions because I will still have to deal with GM service

Last edited by SK360; 01-21-2017 at 10:09 PM.
SK360 is offline   Reply With Quote
Old 01-21-2017, 10:18 PM   #12
Jmcdude
CF Senior Member
 
Member Since: Jan 2014
Posts: 461
Thanked 69 Times in 53 Posts
Default




(Indent on bolster wasn't there at the dealer, I did it for the pic to show how loose the cover is)






[/QUOTE]

Sorry, but that looks bad. The area to the right of the flags and the soft/saggy part near the right shoulder is brutal. Taker her back
Jmcdude is offline   Reply With Quote
Old 01-21-2017, 10:53 PM   #13
Old Yellow
CF Senior Member
 
Old Yellow's Avatar
 
Member Since: Jan 2010
Location: Freedom PA
Posts: 570
Thanked 21 Times in 13 Posts
Default

You are not picky. Your seat is not acceptable at all.

I had to have the passenger seat cover replaced twice on my 2015 before it was acceptable. Not perfect but acceptable. The first time they replaced the seat cover only, and it was worse than the original. After my refusal they ordered new foam and a new cover.

Now my new Grand Sport's drivers seat is puckered bad at the stitching along the front after just 500 miles. We'll be discussing that one with them in the spring.

I'll also be trying a different dealer since the dealer that did my 2015, broke the plastic covers over the seat mounting studs. You would think that when the mechanic broke the first cover he would have seen how it was attached, and could have properly removed the other cover, but no, he just yanked up on the second one also. They never told me that they broke them, and I didn't discover it until I got home. By that time it had vibrated out to the middle of the floor.

I don't know how I could ever trust them with a major repair if they can't remove a seat without damaging it.

Ed

Last edited by Old Yellow; 01-21-2017 at 11:00 PM.
Old Yellow is offline   Reply With Quote
Old 01-21-2017, 11:56 PM   #14
kaplana08
CF Member
 
Member Since: Feb 2016
Posts: 78
Thanked 11 Times in 9 Posts
Default

I don't know why they don't just replace the whole dam seat. Then it is finished 1 2 3. I know they won't from prior experience. Rediculous fooling around with recovering. They are not master upolsters
kaplana08 is offline   Reply With Quote
Old 01-22-2017, 12:35 AM   #15
Vetteman Jack
Moderator
Support Corvetteforum!
MO Events Coordinator
CI 5, 8 & 11 Veteran
St. Jude Donor '03-'04-'05-'06-'07-'08-'09-'10-'11-'12-'13-'14-'15-'16-'17
NCM Sinkhole Donor
 
Vetteman Jack's Avatar
 
Member Since: Mar 2001
Location: Heart of Missouri Currently Own: 2003 Milestone Edition. Previously Owned: '79, '79, '84, '89, '94, '95, '99 and '00
Posts: 236,170

Thanked 1,658 Times in 1,493 Posts
Default

I would not accept the seat looking like that. They, or someone else they contract with, should be able to do much better.
Vetteman Jack is online now   Reply With Quote
Old 01-22-2017, 01:02 AM   #16
Crossed Flags Fan
CF Senior Member
 
Crossed Flags Fan's Avatar
 
Member Since: Mar 2006
Location: Cut Throat, NY Make America Great - Dump Trump!
Posts: 1,847
Thanked 77 Times in 56 Posts
Default

So - what's with the leaves on the seat that isn't perfect?
Crossed Flags Fan is offline   Reply With Quote
The Following User Says Thank You to Crossed Flags Fan For This Useful Post:
scottaolsen (01-22-2017)
Old 01-22-2017, 10:32 AM   #17
lakemg
CF Senior Member
 
lakemg's Avatar
 
Member Since: Aug 2014
Location: Cincinnati OH
Posts: 951
Thanked 217 Times in 174 Posts
Default

Not being picky considering it looks worse now than it did when you first brought to them...
lakemg is offline   Reply With Quote
Old 01-22-2017, 11:03 AM   #18
Red-C6 of Jax
CF Senior Member
 
Red-C6 of Jax's Avatar
 
Member Since: Sep 2001
Location: Jacksonville FL
Posts: 2,099
Thanked 222 Times in 167 Posts
Default

Thank goodness most dealers, at least the chevy dealers in my area, send most of the interior leather work to an auto upholstery shop. I don't want a mechanic taking out my seat or attempting to solve seat cover problems. I doubt they receive any training and as previously mentioned, have to read the directions.
Red-C6 of Jax is offline   Reply With Quote
Old 01-22-2017, 11:19 AM   #19
MThomas
CF Senior Member
 
MThomas's Avatar
 
Member Since: Jan 2000
Location: Cols. Ohio
Posts: 4,355
Thanked 23 Times in 21 Posts
Default

Quote:
Originally Posted by obxchartercaptain View Post
I had the same problem with my two tone red/black seats...first attempt made it worse...second attempt more worse....Third attempt Different dealer with Area Rep involved...PERFECT.
I had to have my seat cover replaced in my 14 Stingray. When I went to pick it up mine was twice as bad as yours. I refused to take the car. The dealer worked with the GM warranty team in Detroit. The dealer ended up speaking directly with the seat manufacture in Louisville, Ky. Long story short the dealer was told then needed to use a heat gun to heat up the leather so it would conform to the desired shape. Sounds funny but the dealer did so and the seat cover looked like new. Good luck.
MThomas is offline   Reply With Quote
Old 01-22-2017, 11:20 AM   #20
6714
CF Member
 
Member Since: Nov 2013
Posts: 86
Thanks: 0
Thanked 4 Times in 4 Posts
Default

What dealer in Pittsburgh???
6714 is offline   Reply With Quote
Go Back   CorvetteForum - Chevrolet Corvette Forum Discussion >
Reload this Page
  • Am I being too picky? Dealership issues with seat cover replacement.
  •  
     
    Reply

    Related Topics
    Thread Thread Starter Forum Replies Last Post
    Foresale: 1996 Corvette LT4 Coupe 6 speed 3350 miles tpenziner C4s for Sale/Wanted 37 Yesterday 10:28 PM
    WTB C5 Seat Belt Bolt Covers Hkdonvettes C5 Parts for Sale/Wanted 4 02-16-2017 01:54 PM
    2001 Boosted LSX 427, Heavily Modified dubhouse1 C5 Corvettes for Sale 10 02-15-2017 09:43 AM
    Free Used Parts, Just Pay Postage LastBigBlock C3 Parts for Sale/Wanted 29 02-07-2017 12:46 AM
    Valve Covers-what are they? ranger725 C3 General 10 09-10-2014 10:23 PM


    Thread Tools Search this Thread
    Search this Thread:

    Click for Advanced Search

    Posting Rules
    You may not post new threads
    You may not post replies
    You may not post attachments
    You may not edit your posts

    BB code is On
    Smilies are On
    [IMG] code is On
    HTML code is Off
    Trackbacks are Off
    Pingbacks are Off
    Refbacks are Off

    Forum Jump


    All times are GMT -4. The time now is 01:39 AM.


     
    • Ask a Question
      Get answers from community experts
    What's your question?
    Send