GM Dealer refuses to perform warranty work
08-12-2019, 04:52 PM
#1
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GM Dealer refuses to perform warranty work
GM dealer refuses to perform warranty work on my 17 Z06 since they don't make alot on warranty work and also since I didn't buy it there. I originally bought the car from a dealer 2.5 hours away from my residence. The car was rare and no dealer had any in stock and the colours were exactly what I wanted, white exterior, black top, red interior. This car became available because the guy that ordered the car passed. I took the car to a authorized corvette dealer closest to me which was a hour and 20 minute drive. They give you a "Book in Time" then you sit and wait until they pull the car in. Ridiculous, so its an all day affair to have my car serviced. I took it to this dealer 3 times. First time the technician spun my tires in the shop and left grease on my arm rest and door. The problem with the car is it over heats when the temperature is over 90 and the AC shuts down. Apparently no fix for the problem!! WHAT??? 2nd time I took the car in for service the cleanup person took the car for a joy ride since I was picking it up after service hours and he thought he could get away with it. I have a tracking device on the car. Then just recently I took in for a 3rd time to mainly have the tire looked at since I had to often add air. Apparently it could be a cracked rim or a GM warranty part issue so I wanted it looked at by an authorized Corvette dealer/service centre. I arrived at the dealer at 9:20am and received the car back at 3:30. They couldn't look at the tire issue because they didn't have the proper size tire machine to diagnose the problem so they didn't even remove the tire and inspect it. I have been in the marina and boat business for 31 years and I know you have to have all the shop tools to be a certified dealer. Anyways I wasted a day away from the office and my tire is still not fixed and they told me to take it to a tire shop. That was disappointing. I got home and called GM and told them the story so they recommended I take it to a a specific corvette dealer and I agreed so they got them on the line and I spoke to a service advisor. He took my information and called me back about 5 hours later to tell me his boss said they don't make any money on this and he didn't buy it here so take it to the dealer that has been servicing it. I called GM back and I await their call from a senior ambassador.
Last edited by Golf17; 08-13-2019 at 02:43 PM. Reason: more information
08-12-2019, 05:32 PM
#3
While this is a ridiculous position, go elsewhere; you do not want your car serviced by someone who does not want to work on it.
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08-12-2019, 05:39 PM
#4
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St. Jude Donor '11-'12-'13, '16-'17-'18
08-12-2019, 05:40 PM
#5
While I would definitely take my business elsewhere, are licensed GM dealers allowed to refuse warranty work on GM vehicles with intact warranty and a legitimate claim? Would that not defeat the purpose of the nationwide coverage of the GM warranty? I truly don't know the answer and would love to have some insight from industry insiders.
08-12-2019, 05:40 PM
#6
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Yes, offer the disgrace-of-a-dealer the appropriate "salute" and go elsewhere. And, WELCOME aboard! 
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dvilin (08-12-2019)
08-12-2019, 05:57 PM
#8
Le Mans Master
Agreed. You could argue and probably get them to do the work, I wouldn't want them working on my car.
08-12-2019, 06:06 PM
#9
Melting Slicks
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Yup
Last edited by Crossed Flags Fan; 08-12-2019 at 06:07 PM.
08-12-2019, 07:18 PM
#11
While I would definitely take my business elsewhere, are licensed GM dealers allowed to refuse warranty work on GM vehicles with intact warranty and a legitimate claim? Would that not defeat the purpose of the nationwide coverage of the GM warranty? I truly don't know the answer and would love to have some insight from industry insiders.
I have refused service on a few occasions but had very specific reasons. A couple of them were actually GM employees and raised Hell to no benefit. Reasons to refuse service were generally related to the customers attitude. I have had the customer bring the vehicle in for service and sit in the waiting room loudly proclaiming to all how expensive we were and encouraging the other customers to shop elsewhere. They were refused further attention.
I have had people loudly proclaim on the showroom floor they were buying elsewhere and we had to and would service that car when they brought it in. I did not! I have had people who bought elsewhere curse either the salesman or the service people and generally berate them. They were quickly sent away! There have been other examples of poor behavior.
As a general rule, I could have cared less where they purchased if they wanted service. as long as they acted like humans should. They had their reasons to buy somewhere else and that is certainly their prerogative. It is not though a good practice to go into a man's business where it is his investment and to belittle him or his employees.
By no means am I saying the OP did any of this. I would have no way to know that.
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rogergcam (08-13-2019)
08-12-2019, 07:21 PM
#12
08-12-2019, 07:29 PM
#13
Race Director
Your GM Sales and Service Agreement does stipulate you will service the product when presented for warranty. As a practical matter, very difficult to enforce and very difficult if it is a good dealer in good standing doing the refusing. You can always accept the vehicle and consider starting on it within a couple of months because of previous commitments.
I have refused service on a few occasions but had very specific reasons. A couple of them were actually GM employees and raised Hell to no benefit. Reasons to refuse service were generally related to the customers attitude. I have had the customer bring the vehicle in for service and sit in the waiting room loudly proclaiming to all how expensive we were and encouraging the other customers to shop elsewhere. They were refused further attention.
I have had people loudly proclaim on the showroom floor they were buying elsewhere and we had to and would service that car when they brought it in. I did not! I have had people who bought elsewhere curse either the salesman or the service people and generally berate them. They were quickly sent away! There have been other examples of poor behavior.
As a general rule, I could have cared less where they purchased if they wanted service. as long as they acted like humans should. They had their reasons to buy somewhere else and that is certainly their prerogative. It is not though a good practice to go into a man's business where it is his investment and to belittle him or his employees.
By no means am I saying the OP did any of this. I would have no way to know that.
I have refused service on a few occasions but had very specific reasons. A couple of them were actually GM employees and raised Hell to no benefit. Reasons to refuse service were generally related to the customers attitude. I have had the customer bring the vehicle in for service and sit in the waiting room loudly proclaiming to all how expensive we were and encouraging the other customers to shop elsewhere. They were refused further attention.
I have had people loudly proclaim on the showroom floor they were buying elsewhere and we had to and would service that car when they brought it in. I did not! I have had people who bought elsewhere curse either the salesman or the service people and generally berate them. They were quickly sent away! There have been other examples of poor behavior.
As a general rule, I could have cared less where they purchased if they wanted service. as long as they acted like humans should. They had their reasons to buy somewhere else and that is certainly their prerogative. It is not though a good practice to go into a man's business where it is his investment and to belittle him or his employees.
By no means am I saying the OP did any of this. I would have no way to know that.
As you, not saying the OP was rude to dealership that is refusing service.
08-12-2019, 07:51 PM
#15
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St. Jude Donor '11-'12-'13, '16-'17-'18
I also believe in busting the dealer's chops in the process
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aj98 (08-12-2019)
08-12-2019, 08:21 PM
#16
Team Owner
Just contact your local Corvette Club and ask them for recommendations on where to have it serviced.
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Kevin A Jones (08-12-2019)
08-12-2019, 08:51 PM
#17
Melting Slicks
Sounds like he is not qualified to perform work on Corvettes. He should probably state as such so you can move on. And perhaps he did by saying he doesn't do warranty work. I have always sought the best qualified Corvette Technicians I could find and it has worked extremely well for me, my Corvettes and my finances. Good luck in finding a good dealer and Tech!
08-12-2019, 09:20 PM
#18
Sounds like he is not qualified to perform work on Corvettes. He should probably state as such so you can move on. And perhaps he did by saying he doesn't do warranty work. I have always sought the best qualified Corvette Technicians I could find and it has worked extremely well for me, my Corvettes and my finances. Good luck in finding a good dealer and Tech!
08-12-2019, 09:47 PM
#19
Melting Slicks
With an attitude like that, they are doing you a favour by revealing it right up front. Unless, that is, you actually want to find out just how they go about making “a lot” of money off of you.
