C7 oil change disaster
08-11-2015, 06:01 PM
#41
08-11-2015, 06:02 PM
#42
I went in and got a free oil change and got a free stage 1 one front spoiler scuffed up. It didn't get paint damage all plastic but it is ugly. I let it go simply because I had already very slighty scuffed the tip myself.
I already have the replacement new one on hand.
I didn't want to cause someone grief like no job! But shezz!
I already have the replacement new one on hand.
I didn't want to cause someone grief like no job! But shezz!
08-11-2015, 10:27 PM
#43
Drifting
I would urge you to contact the service manager again and ask him these questions:
- Did you remove the throttle body and inspect inside the intake manifold for any signs of liquid oil?
- If oil was found in the intake manifold, how was it cleaned?
- Did you inspect and/or replace the spark plugs?
If they did not inspect inside the intake manifold, you really need to insist that they do so...while you watch!
If they found oil in the intake manifold, they should have done a foam cleaning (as mentioned earlier) AND replaced your spark plugs.
Frankly, even if the service manager said they inspected it, I am 99% sure they didn't. He'd say yes to cover his butt at this point, IMO.
If you have any mechanical skills, or even know what a screw driver and socket wrench are (and own them), it's really easy to inspect yourself. Takes less than 10 minutes.
08-12-2015, 06:30 AM
#44
Just catching back up on this. Wow. It really seems the dealership did what a number of us speculated...a terrible, novice job.
I would urge you to contact the service manager again and ask him these questions:
If they did not inspect inside the intake manifold, you really need to insist that they do so...while you watch!
If they found oil in the intake manifold, they should have done a foam cleaning (as mentioned earlier) AND replaced your spark plugs.
Frankly, even if the service manager said they inspected it, I am 99% sure they didn't. He'd say yes to cover his butt at this point, IMO.
If you have any mechanical skills, or even know what a screw driver and socket wrench are (and own them), it's really easy to inspect yourself. Takes less than 10 minutes.
I would urge you to contact the service manager again and ask him these questions:
- Did you remove the throttle body and inspect inside the intake manifold for any signs of liquid oil?
- If oil was found in the intake manifold, how was it cleaned?
- Did you inspect and/or replace the spark plugs?
If they did not inspect inside the intake manifold, you really need to insist that they do so...while you watch!
If they found oil in the intake manifold, they should have done a foam cleaning (as mentioned earlier) AND replaced your spark plugs.
Frankly, even if the service manager said they inspected it, I am 99% sure they didn't. He'd say yes to cover his butt at this point, IMO.
If you have any mechanical skills, or even know what a screw driver and socket wrench are (and own them), it's really easy to inspect yourself. Takes less than 10 minutes.
08-12-2015, 06:57 AM
#45
Racer
Member Since: Mar 2014
Location: The Woods MissLouTex
Posts: 333
Likes: 0
Received 3 Likes
on
3 Posts
Integrity is a thing of the past. If I were that owner you would be at the top of my list to take care of. Word of mouth is a powerful thing. It goes a looooong way when a man makes things right for his mistakes.
I only trust ONE shop to detail my vette or any car for that matter because I know without a doubt if any of his employees ever damaged the slightest part, no matted if it were an engine, scratched paint, broken blinker, he would fix it without question. I know STUFF happens and I would still be a repeat customer if they ever messed up anything knowing I have peace of mind that it would be taken care of.....
I only trust ONE shop to detail my vette or any car for that matter because I know without a doubt if any of his employees ever damaged the slightest part, no matted if it were an engine, scratched paint, broken blinker, he would fix it without question. I know STUFF happens and I would still be a repeat customer if they ever messed up anything knowing I have peace of mind that it would be taken care of.....
08-12-2015, 07:31 AM
#46
I would also make sure that the paperwork from the service department provides a pretty good description of what happened and what has been done since a written record by the dealership may be important in future actions. If you don't have the event and followup actions (cleaning, air filter, etc.) on your service ticket make sure this is added to keep the record accurate.
08-12-2015, 07:05 PM
#47
Integrity is a thing of the past. If I were that owner you would be at the top of my list to take care of. Word of mouth is a powerful thing. It goes a looooong way when a man makes things right for his mistakes.
I only trust ONE shop to detail my vette or any car for that matter because I know without a doubt if any of his employees ever damaged the slightest part, no matted if it were an engine, scratched paint, broken blinker, he would fix it without question. I know STUFF happens and I would still be a repeat customer if they ever messed up anything knowing I have peace of mind that it would be taken care of.....
I only trust ONE shop to detail my vette or any car for that matter because I know without a doubt if any of his employees ever damaged the slightest part, no matted if it were an engine, scratched paint, broken blinker, he would fix it without question. I know STUFF happens and I would still be a repeat customer if they ever messed up anything knowing I have peace of mind that it would be taken care of.....
08-12-2015, 07:09 PM
#48
I would also make sure that the paperwork from the service department provides a pretty good description of what happened and what has been done since a written record by the dealership may be important in future actions. If you don't have the event and followup actions (cleaning, air filter, etc.) on your service ticket make sure this is added to keep the record accurate.
08-12-2015, 07:29 PM
#49
Drifting
I talked to the dealership service advisor this morning and he told me they did not check the plugs or anything like that but assured me that the oil did not get into the cars intake. All they did was clean it up and put a new filter in. He apologized that I was having problems and he scheduled an appointment for this Friday. I did just get off the phone with GM and they are contacting the dealership so it should be interesting Thursday.
I do hope you insist that they pull the throttle body off and "prove" this to you WHILE YOU WATCH. Have them shine a light in the snout and reach in with a clean shop rag. See what comes out. Do this before you give them the opportunity to put more miles on your car. And if the rag comes out oily, consider whether you want them doing any further work with all their "expertise".
If your car needs further work, I'd find another dealership with some experience, have GM Cust Svc forward all your details, and work directly with the SM. If the oil made it to the manifold, have it pulled and cleaned, get new spark plugs, and as you saw earlier, request a compression test.
08-13-2015, 05:43 AM
#51
Racer
Ford truck,
Are you a member of your local corvette club? Do you have one, locally? I think you need another set of eyes on this besides yourself.
Hawker 800XP is right & that looks like alot of oil. The service dept. telling you no oil made it into the intake is incorrect. If the pictures are of your car's intake, then I'm 100% sure some oil made it into your cylinders. How much.... ??? If the car is not idling like it use to don't accept the car, take it back.
Do you have a picture of the air filter with oil on it?
Wormwood
Are you a member of your local corvette club? Do you have one, locally? I think you need another set of eyes on this besides yourself.
Hawker 800XP is right & that looks like alot of oil. The service dept. telling you no oil made it into the intake is incorrect. If the pictures are of your car's intake, then I'm 100% sure some oil made it into your cylinders. How much.... ??? If the car is not idling like it use to don't accept the car, take it back.
Do you have a picture of the air filter with oil on it?
Wormwood
08-13-2015, 06:10 AM
#52
Ford truck,
Are you a member of your local corvette club? Do you have one, locally? I think you need another set of eyes on this besides yourself.
Hawker 800XP is right & that looks like alot of oil. The service dept. telling you no oil made it into the intake is incorrect. If the pictures are of your car's intake, then I'm 100% sure some oil made it into your cylinders. How much.... ??? If the car is not idling like it use to don't accept the car, take it back.
Do you have a picture of the air filter with oil on it?
Wormwood
Are you a member of your local corvette club? Do you have one, locally? I think you need another set of eyes on this besides yourself.
Hawker 800XP is right & that looks like alot of oil. The service dept. telling you no oil made it into the intake is incorrect. If the pictures are of your car's intake, then I'm 100% sure some oil made it into your cylinders. How much.... ??? If the car is not idling like it use to don't accept the car, take it back.
Do you have a picture of the air filter with oil on it?
Wormwood
08-13-2015, 08:21 AM
#53
Burning Brakes
I agree, let someone else look at it, but dont keep the doom and gloom posters keep you from enjoying your car. The car does have a slight lope, its supposed to as its a performance engine.ENJOY IT !!!!If it has been cleaned, its documented, check it next time you come in. Valve coking takes time, not from a single misting. I run a catch can to help slow it, but I still think a small amount of oil mist may help with keeping valve seals lubricated and doing their job. easy to see if a cylinder is out of balance, also misfires can be recorded and if present will turn on check engine light. My thought is, It was a mistake, they cleaned it up, your are driving, have fun with it and stress over bigger more important issues out there. My car is my place to go when I need to get away. Don't let it run your life.
The following users liked this post:
Artizan (06-20-2016)
08-13-2015, 07:43 PM
#54
I agree, let someone else look at it, but dont keep the doom and gloom posters keep you from enjoying your car. The car does have a slight lope, its supposed to as its a performance engine.ENJOY IT !!!!If it has been cleaned, its documented, check it next time you come in. Valve coking takes time, not from a single misting. I run a catch can to help slow it, but I still think a small amount of oil mist may help with keeping valve seals lubricated and doing their job. easy to see if a cylinder is out of balance, also misfires can be recorded and if present will turn on check engine light. My thought is, It was a mistake, they cleaned it up, your are driving, have fun with it and stress over bigger more important issues out there. My car is my place to go when I need to get away. Don't let it run your life.
08-13-2015, 08:34 PM
#55
This could be from several things, the first I would have examined is the MAF sensor to make sure the resistor wires were properly cleaned as any oil present on them will result in inaccurate readings. (log it w/HP tuners or EFI live and pay attention to the short term fuel trims).
Partially fouled plug or two, or a slightly bent rod from the partial hydro-lock I would definitely be amazed if enough oil did not enter the combustion chambers with the pictures you posted. Liquid will not compress like a gas will, so something has to give with the high compression of these engines. A compression test (done by a trusted independent) will show slightly less compression in the cylinder if a rod started to bend as the pic I posed. Your symptoms are similar to that car owners, but first look at the simple causes and not be "doom and gloom" as Sycraft suggests, but keep in mind, if any substantial amount made it into the combustion chamber, even as little as an oz. or less will cause hydro-lock.
https://www.google.com/search?q=hydr...w=1600&bih=775
It only takes a small amount to bend a rod.
A stuck injector or a gulp of oil will bend even the strongest forged rod:
Partially fouled plug or two, or a slightly bent rod from the partial hydro-lock I would definitely be amazed if enough oil did not enter the combustion chambers with the pictures you posted. Liquid will not compress like a gas will, so something has to give with the high compression of these engines. A compression test (done by a trusted independent) will show slightly less compression in the cylinder if a rod started to bend as the pic I posed. Your symptoms are similar to that car owners, but first look at the simple causes and not be "doom and gloom" as Sycraft suggests, but keep in mind, if any substantial amount made it into the combustion chamber, even as little as an oz. or less will cause hydro-lock.
https://www.google.com/search?q=hydr...w=1600&bih=775
It only takes a small amount to bend a rod.
A stuck injector or a gulp of oil will bend even the strongest forged rod:
08-14-2015, 06:37 PM
#56
The dealership owner called me today and apologized that the oil change mis-hap had took place. He also said that any issues that I was having now was not related to the botched oil change. I saw how the conversation was going and I thanked him for calling and hung up the phone. The service advisor said they had went over the car and could find nothing wrong. They also said that no oil had gotten into the intake and if it had it would have just burned off. They performed the gas tank recall and said they had me a rental car so they could drive my car some more and see if they could find something wrong. I declined the offer and brought my car home. If it breaks they can fix or replace. They did tell me that not many vettes came through there and they learned some valuable lessons in working with mine. I am glad I could pay the bill.
04-17-2016, 07:46 AM
#57
Hey everyone......been gone for awhile and here is the latest on the oil change saga...I now have a vibration from first to second to third and the engine runs hotter than before and the gas mileage does not seem to be as good as it was pre- oil change. I installed a k&n air filter 2 weeks ago and when I pulled the plastic hose off the throttle bottle it had oil in the throttle body. I took pictures and I kept the oil on the cloth that I cleaned it up with. Now this has been several months since the mis-hap. I have contacted GM and I am waiting on thier response.
04-18-2016, 12:42 AM
#59
Oil change
What do you expect? They don't want to hire anyone they have to pay. My wife (former teacher) has spoken of how dumb and dumber get passed through school. We have so called adults working at the dealerships that know nothing about the cars they are selling. Management just wants the cash and doesn't want their employees to know to much. No one takes any responsibility or has any enthusiasm about the product. We bought ours by putting down the deposit and our '02 vert. Scheduled to pick it up a day and a half later saying it would be brought in and detailed over the weekend. Promised to garage it. Drove by the dealership at 11:30 pm on Saturday night and my wife sees the car still sitting outside on the front row. No wonder I'd rather do it myself. We are becoming a sad state of affairs.
04-21-2016, 01:38 PM
#60
What do you expect? They don't want to hire anyone they have to pay. My wife (former teacher) has spoken of how dumb and dumber get passed through school. We have so called adults working at the dealerships that know nothing about the cars they are selling. Management just wants the cash and doesn't want their employees to know to much. No one takes any responsibility or has any enthusiasm about the product. We bought ours by putting down the deposit and our '02 vert. Scheduled to pick it up a day and a half later saying it would be brought in and detailed over the weekend. Promised to garage it. Drove by the dealership at 11:30 pm on Saturday night and my wife sees the car still sitting outside on the front row. No wonder I'd rather do it myself. We are becoming a sad state of affairs.