Problems with Corvette Depot from Windsor?
01-05-2013, 11:09 PM
#21
Race Director
Member Since: Apr 2007
Location: South Western Ontario
Posts: 11,061
Received 845 Likes
on
721 Posts
It sounds like their walk in business goes well. Of course, walk-ins never have to deal with receiving the wrong parts. If tit's wrong it doesn't get taken home in the first place.
01-05-2013, 11:49 PM
#22
Buuut sometimes some of the resellers manage to get stuff to you in Canada cheaper than you can going direct and picking it up in the USA yourself - sometimes !
When it comes to non-reproduction parts , mechanical parts like tranny components, gears, bearings etc you can always beat the corvette houses and you know where it's sourced from.
01-16-2013, 11:16 AM
#25
Burning Brakes
I ordered a car cover for a C6 and headlight motor gear for a C4, i got a call from Corvette Depot asking if i ordered the right parts as there were 2 diffferent classes which was nice, the only problem i had was the sent a gear for a C5. They paid for the postage back and sent me the right product 2 days later. I wasnt pressed for the parts so it wasnt to bad. This was the first time using them and i would use them again.
03-16-2015, 12:16 PM
#26
Pro
Member Since: Dec 1999
Location: Windsor Ontario
Posts: 737
Likes: 0
Received 0 Likes
on
0 Posts
Corvette Depot in Windsor
I thought it was time to provide my 2 cents for this posting, as it seems to pop to the top of the threads every once and awhile.
As the owner of Corvette Depot in Canada, I try and provide the best customer service possible for every person that passes by us, either by phone, email, website or in person.
However, as we all are humans, mistakes do happen from time to time, and we do our best to correct them with the least disruption to the customer. We have been in business since 2009, and have learned from our past mistakes (like every business), and change our process regularly to ensure we do not continue to make mistakes. If we make a mistake with shipping an incorrect part to a customer, we take care of all costs involved in getting the customer their new part.
We try to inform out customers of stock status from the time they place their order to the time they checkout. We clearly advertise when a part is not in stock. As a new company, we do not have the large variety of inventory that many other established Corvette Suppliers have been able to build over their 30+ years in business. That being said, we do stock parts, and currently have approximately 6000 products in stock of the 30000 products we have online. We are continually growing this inventory over time, and hope to have most of the popular products in stock and ready for shipment to reduce the wait time.
Our order confirmations do notify that your order could take from 12-14 business days to ship, and we try to get all orders out within 10 calendar days (and ship many orders out partial at 10 days). 75% of our orders leave within 5 calendar days.
At Corvette Depot we try to be upfront, honest and friendly at all times with our customers. We appreciate any feedback, whether good or bad, so that we can grow and become a better company. We would like to continue to grow and be Canada's #1 Supplier of Corvette parts and Accessories and need your help and support to do this.
The next time you want to purchase parts for your Corvette, please stop for a minute and think about supporting a Canadian company, that will help support the Canadian economy and keep Canadians employed. Let us know what we can do to earn your business, and keep your business in Canada.
Rob Menzies
President
Corvette Depot
As the owner of Corvette Depot in Canada, I try and provide the best customer service possible for every person that passes by us, either by phone, email, website or in person.
However, as we all are humans, mistakes do happen from time to time, and we do our best to correct them with the least disruption to the customer. We have been in business since 2009, and have learned from our past mistakes (like every business), and change our process regularly to ensure we do not continue to make mistakes. If we make a mistake with shipping an incorrect part to a customer, we take care of all costs involved in getting the customer their new part.
We try to inform out customers of stock status from the time they place their order to the time they checkout. We clearly advertise when a part is not in stock. As a new company, we do not have the large variety of inventory that many other established Corvette Suppliers have been able to build over their 30+ years in business. That being said, we do stock parts, and currently have approximately 6000 products in stock of the 30000 products we have online. We are continually growing this inventory over time, and hope to have most of the popular products in stock and ready for shipment to reduce the wait time.
Our order confirmations do notify that your order could take from 12-14 business days to ship, and we try to get all orders out within 10 calendar days (and ship many orders out partial at 10 days). 75% of our orders leave within 5 calendar days.
At Corvette Depot we try to be upfront, honest and friendly at all times with our customers. We appreciate any feedback, whether good or bad, so that we can grow and become a better company. We would like to continue to grow and be Canada's #1 Supplier of Corvette parts and Accessories and need your help and support to do this.
The next time you want to purchase parts for your Corvette, please stop for a minute and think about supporting a Canadian company, that will help support the Canadian economy and keep Canadians employed. Let us know what we can do to earn your business, and keep your business in Canada.
Rob Menzies
President
Corvette Depot
07-15-2015, 08:03 PM
#29
3rd Gear
Member Since: Jul 2015
Posts: 3
Likes: 0
Received 0 Likes
on
0 Posts
I am with ya
I am have had the same issues parts ordered and wrong item and short shipped my product and then waited for over two weeks for a back order to ship mean while I wait like who does that every other vendor I have dealt with that short ships a product is on it it is called customer service ....simply put I will not endorse this company when asked nor can I recomend them to anyone
07-16-2015, 11:26 AM
#30
Drifting
Member Since: Apr 2008
Location: halton region Ontario
Posts: 1,840
Likes: 0
Received 3 Likes
on
3 Posts
We live and learn.
It gets rotten from the head down.....cannot believe the owner did not try and correct the situation.....not much of a business man in my opinion...
Customer is supposed to be king.
It gets rotten from the head down.....cannot believe the owner did not try and correct the situation.....not much of a business man in my opinion...
Customer is supposed to be king.
07-16-2015, 11:34 AM
#31
3rd Gear
Member Since: Jul 2015
Posts: 3
Likes: 0
Received 0 Likes
on
0 Posts
Yes it is sad indeed when spoke with a customer care agent and I quote when I called about my missing product they informed me it would be shipped with my back order ??? I ordered another Item just to get my missing pieces as they would not realize that it was their error and yet did nothing to please me my order was placed on june 5 th 2015 and it is now June 16 th and I am still not in reciept of my missing goods hence I will not endorse this company
07-16-2015, 11:49 AM
#32
3rd Gear
Member Since: Jul 2015
Posts: 3
Likes: 0
Received 0 Likes
on
0 Posts
I thought it was time to provide my 2 cents for this posting, as it seems to pop to the top of the threads every once and awhile.
As the owner of Corvette Depot in Canada, I try and provide the best customer service possible for every person that passes by us, either by phone, email, website or in person.
However, as we all are humans, mistakes do happen from time to time, and we do our best to correct them with the least disruption to the customer. We have been in business since 2009, and have learned from our past mistakes (like every business), and change our process regularly to ensure we do not continue to make mistakes. If we make a mistake with shipping an incorrect part to a customer, we take care of all costs involved in getting the customer their new part.
We try to inform out customers of stock status from the time they place their order to the time they checkout. We clearly advertise when a part is not in stock. As a new company, we do not have the large variety of inventory that many other established Corvette Suppliers have been able to build over their 30+ years in business. That being said, we do stock parts, and currently have approximately 6000 products in stock of the 30000 products we have online. We are continually growing this inventory over time, and hope to have most of the popular products in stock and ready for shipment to reduce the wait time.
Our order confirmations do notify that your order could take from 12-14 business days to ship, and we try to get all orders out within 10 calendar days (and ship many orders out partial at 10 days). 75% of our orders leave within 5 calendar days.
At Corvette Depot we try to be upfront, honest and friendly at all times with our customers. We appreciate any feedback, whether good or bad, so that we can grow and become a better company. We would like to continue to grow and be Canada's #1 Supplier of Corvette parts and Accessories and need your help and support to do this.
The next time you want to purchase parts for your Corvette, please stop for a minute and think about supporting a Canadian company, that will help support the Canadian economy and keep Canadians employed. Let us know what we can do to earn your business, and keep your business in Canada.
Rob Menzies
President
Corvette Depot
As the owner of Corvette Depot in Canada, I try and provide the best customer service possible for every person that passes by us, either by phone, email, website or in person.
However, as we all are humans, mistakes do happen from time to time, and we do our best to correct them with the least disruption to the customer. We have been in business since 2009, and have learned from our past mistakes (like every business), and change our process regularly to ensure we do not continue to make mistakes. If we make a mistake with shipping an incorrect part to a customer, we take care of all costs involved in getting the customer their new part.
We try to inform out customers of stock status from the time they place their order to the time they checkout. We clearly advertise when a part is not in stock. As a new company, we do not have the large variety of inventory that many other established Corvette Suppliers have been able to build over their 30+ years in business. That being said, we do stock parts, and currently have approximately 6000 products in stock of the 30000 products we have online. We are continually growing this inventory over time, and hope to have most of the popular products in stock and ready for shipment to reduce the wait time.
Our order confirmations do notify that your order could take from 12-14 business days to ship, and we try to get all orders out within 10 calendar days (and ship many orders out partial at 10 days). 75% of our orders leave within 5 calendar days.
At Corvette Depot we try to be upfront, honest and friendly at all times with our customers. We appreciate any feedback, whether good or bad, so that we can grow and become a better company. We would like to continue to grow and be Canada's #1 Supplier of Corvette parts and Accessories and need your help and support to do this.
The next time you want to purchase parts for your Corvette, please stop for a minute and think about supporting a Canadian company, that will help support the Canadian economy and keep Canadians employed. Let us know what we can do to earn your business, and keep your business in Canada.
Rob Menzies
President
Corvette Depot
07-16-2015, 10:07 PM
#33
Melting Slicks
I tried to get parts from the poster above at an agreed event, he didn't show up. I learned my lesson that day
07-17-2015, 08:11 AM
#34
Melting Slicks
Earlier this year I ordered, over the phone to be clear, one rim centre hub for my 78. It arrived exactly as promised only there were no little allen screws included by which to fasten the centre hub to the rim. So called to ask WTF and the woman told me that basically that's how she got them so that's how I get them, but if I wanted she could order them for me for another $10! When i said that even (blankety-blank) Ikea includes the hardware free, I chose them because they're Canadian, but this was the last time I would call them she kind of said sorry but that was that. Then she called me about ten minutes later to say some bs about the order and the US supplier and other crap to which I paid no attention and ultimately they would send me the allen screws right away at no cost to me. Nice. End of story i got the allen screws 3 1/2 weeks after they promised to send them "right away".
My moral of the story is " I got what I paid for but had to spend way too much time complaining and waiting" going elsewhere next time.
My moral of the story is " I got what I paid for but had to spend way too much time complaining and waiting" going elsewhere next time.
07-18-2015, 12:53 PM
#35
2nd Gear
Member Since: Jul 2015
Posts: 2
Likes: 0
Received 0 Likes
on
0 Posts
CorvetteDepot-BAD CUSTOMER SERVICE
Worst customer service ever. Ordered a part June 8,2015. was told it... would be shipped with 14 days. Call every week for 5 weeks and was told it was on back order. Received an email July 14, 2015 and was told the part was unavailable at that price. When I called customer service I was told by Jessica that I had two options, take my money back or pay $200.00 more for the same part. When I tried to make her understand that this was very bad customer service he hung up on me three times. She told me the owner of the company did not have the time to call customers about problems. Mr. Menzies I read your comments here, not the same as what your so call customer service person tells your customers. yes we Canadians like to buy Canadian, but you must stand walk the talk. WOW, I thought small business was about customer service, VERY BAD CUSTOMER SERVICE,
07-18-2015, 02:39 PM
#36
Pro
Member Since: Dec 1999
Location: Windsor Ontario
Posts: 737
Likes: 0
Received 0 Likes
on
0 Posts
Yes it is sad indeed when spoke with a customer care agent and I quote when I called about my missing product they informed me it would be shipped with my back order ??? I ordered another Item just to get my missing pieces as they would not realize that it was their error and yet did nothing to please me my order was placed on june 5 th 2015 and it is now June 16 th and I am still not in reciept of my missing goods hence I will not endorse this company
07-18-2015, 02:51 PM
#37
Pro
Member Since: Dec 1999
Location: Windsor Ontario
Posts: 737
Likes: 0
Received 0 Likes
on
0 Posts
Earlier this year I ordered, over the phone to be clear, one rim centre hub for my 78. It arrived exactly as promised only there were no little allen screws included by which to fasten the centre hub to the rim. So called to ask WTF and the woman told me that basically that's how she got them so that's how I get them, but if I wanted she could order them for me for another $10! When i said that even (blankety-blank) Ikea includes the hardware free, I chose them because they're Canadian, but this was the last time I would call them she kind of said sorry but that was that. Then she called me about ten minutes later to say some bs about the order and the US supplier and other crap to which I paid no attention and ultimately they would send me the allen screws right away at no cost to me. Nice. End of story i got the allen screws 3 1/2 weeks after they promised to send them "right away".
My moral of the story is " I got what I paid for but had to spend way too much time complaining and waiting" going elsewhere next time.
My moral of the story is " I got what I paid for but had to spend way too much time complaining and waiting" going elsewhere next time.
07-18-2015, 03:03 PM
#38
Pro
Member Since: Dec 1999
Location: Windsor Ontario
Posts: 737
Likes: 0
Received 0 Likes
on
0 Posts
Worst customer service ever. Ordered a part June 8,2015. was told it... would be shipped with 14 days. Call every week for 5 weeks and was told it was on back order. Received an email July 14, 2015 and was told the part was unavailable at that price. When I called customer service I was told by Jessica that I had two options, take my money back or pay $200.00 more for the same part. When I tried to make her understand that this was very bad customer service he hung up on me three times. She told me the owner of the company did not have the time to call customers about problems. Mr. Menzies I read your comments here, not the same as what your so call customer service person tells your customers. yes we Canadians like to buy Canadian, but you must stand walk the talk. WOW, I thought small business was about customer service, VERY BAD CUSTOMER SERVICE,
In the past, if something was not available, we always attempt to find an alternate solution for the customer. In your situation, it would have cost more money to get your part. At any time you could have called and cancelled your order, and ordered it elsewhere. We were not holding your money ransom.
When you called our office today and decided to cancel your order, your were not happy that our sales staff could not refund your money on the spot today (Saturday) and told them you would not get off the phone until your money was refunded. Unfortunately, we had to say goodbye if you were refusing to hang up.
Please note that we will be refunding your order on Monday, when our administration is in the office and has security access to do refunds. Our sales staff does not have access to complete refunds. Based on this experience we are also going to change our policy on dealing with discontinued items. We will now immediately cancel the order, refund the customer, and then give them the option of ordering something different if they so choose.
We apologize that you had a bad experience with us, but we did attempt to provide you with options, and at any time you could have asked for a refund. A little bit of understanding on your side would have been appreciated when we informed you that we could not refund your money on a Saturday.
Last edited by dukvet76; 07-18-2015 at 03:06 PM.
07-18-2015, 03:13 PM
#39
2nd Gear
Member Since: Jul 2015
Posts: 2
Likes: 0
Received 0 Likes
on
0 Posts
Hi Dale, thank you for the response here. I do all the ordering of products personally, and unfortunately the part you attempted to order was discontinued by our supplier (an 84-85 AC Condenser at the sale price of $258.99 Canadian). I did personally try to find you an AC Condenser even if it cost me what you paid, but unfortunately could not. You placed your order on 06/08, and we attempted to order from the supplier on 06/10. The response from the supplier was "Thank you for your order. The length of the Ac Condenser is 1.5 inches too short and will not mount properly. The manufacturer is aware and has recalled item. The corrected/enhanced item will be available apprx 7/17/2015."
In the past, if something was not available, we always attempt to find an alternate solution for the customer. In your situation, it would have cost more money to get your part. At any time you could have called and cancelled your order, and ordered it elsewhere. We were not holding your money ransom.
When you called our office today and decided to cancel your order, your were not happy that our sales staff could not refund your money on the spot today (Saturday) and told them you would not get off the phone until your money was refunded. Unfortunately, we had to say goodbye if you were refusing to hang up.
Please note that we will be refunding your order on Monday, when our administration is in the office and has security access to do refunds. Our sales staff does not have access to complete refunds. Based on this experience we are also going to change our policy on dealing with discontinued items. We will now immediately cancel the order, refund the customer, and then give them the option of ordering something different if they so choose.
We apologize that you had a bad experience with us, but we did attempt to provide you with options, and at any time you could have asked for a refund. A little bit of understanding on your side would have been appreciated when we informed you that we could not refund your money on a Saturday.
In the past, if something was not available, we always attempt to find an alternate solution for the customer. In your situation, it would have cost more money to get your part. At any time you could have called and cancelled your order, and ordered it elsewhere. We were not holding your money ransom.
When you called our office today and decided to cancel your order, your were not happy that our sales staff could not refund your money on the spot today (Saturday) and told them you would not get off the phone until your money was refunded. Unfortunately, we had to say goodbye if you were refusing to hang up.
Please note that we will be refunding your order on Monday, when our administration is in the office and has security access to do refunds. Our sales staff does not have access to complete refunds. Based on this experience we are also going to change our policy on dealing with discontinued items. We will now immediately cancel the order, refund the customer, and then give them the option of ordering something different if they so choose.
We apologize that you had a bad experience with us, but we did attempt to provide you with options, and at any time you could have asked for a refund. A little bit of understanding on your side would have been appreciated when we informed you that we could not refund your money on a Saturday.
Thank you for your response, but the refund was a very small part of Jessica and my conversation. She is not telling you the whole story. I asked for a call from you, she would not comply. I asked that your company fix this and she said she would not. My expectation was that your company live up to it's original commitment to me, your customer and get my part within 14 days ( your words) at the price advertised. Just good business. Thank.
07-26-2015, 04:56 PM
#40
I have bought stuff from both Canadian companies Depot and Worldwide,I am happy with Depot because I never got the additional Border Charges from them . I live in BC and we have bought parts from Corvette Specialties(worldwide) for years but it is tough enough buying Canadian with all the deals out there . But the price was the price with Depot . I have had great service ,just my 2cents (Canadian)