6 Kids

Working this out off line.

Crusher

Never heard a bad word about this guy or his company. Have only heard good things.

mrosa65

People here rave about his towels and his customer service.

CEO - I'm assuming you tried to call him before posting this. Just in case, I pulled his number from their website.

866-DFTOWEL (outside the USA and Canada 516-620-5212)

agentf1

My experience with him has been nothing but outstanding customer service. Great towels and great service and a nice guy. The one time I got a towel with the edge not perfect he sent a replacement right out and let me keep the blem. Obviously some type of misunderstanding or miscommunication.

ZaneO

Leo is on this board, too. Have you tried contacting him?

VettePower

Just how much time did you give him for delivery???? Don't put down someone without giving us all the facts.

rothchilds

aye, it's all in the details! i bought towels from him, no problems. Shipping did take a little bit of time I remember, like 7-10 days. I recall only because I emailed him one moring before work, and when I came home the package was on my doorstep like magic (or my bad timing), and a reply email in my box with a tracking number.

bugman

Don't mean to pile on, but yes- please don't post up a negative notice like this unless you've really exhausted all reasonable options. I've bought many things from dftowels and had excellent service. Really hard for me to believe that Leo would not make all efforts to correct a problem if he were aware of it. Please call him and post back after you've had a chat about the problem.

Grzldvt

I buy a fair amount from him as a Distributor and never had a problem, so this is a bit of a surprise.
I need to talk to him for another order tomorrow, I will let him know about the situation.
If he can't help for some reason. Let me know what you ordered, I will fill it for you, and work it out with Leo directly.

hcvone

We sell a lot of DF Towels, and Leo is a great guy, I talking to him yesterday, there are several sizes of towels that are out of stock, but only for another day or two. It took me a few tries to get a hold of him, he will call back if you leave a message.

TOGWT

Never had a problem with Company or Leo as far as product supply or anything else

Ruz

No problems here with their company or their towels.

agentf1

Maybe the mods could delete this thread now that we all know Leo is a great guy and his products and service are outstanding and the subject is misleading.

steve8

I have yet to purchase any MF's from anybody, but after somebody says something like this, this is the guy that gets my vote.

ripen ls6

Leo has not responded yet. I don't see why it needs to be deleted.
Give him a chance to clear the situation with the customer. For what I hear he seems to be a great guy, and I bet he is, but nobody here has heard from him yet. If somebody takes my money, I want an answer too.
Anytime you're running a business, you're bound to be in this type of situations. It's how you handle the situation that separates you from the rest.
-M

TonyC6

Lots of responses from Leo supporters, but nothing from Leo or the original poster. Let's let him tell us when he is satisfied.

JVM225

bugman

hope we get some follow-up here...

Choreo

Ditto.

COOLPEZMAN

I had no problems with them.
Great Towels, fast service.