Originally Posted by 1KULC7

What a poor excuse of s service department and customer service. On December 31 I drove my 2013 Camaro RS, which has sat idle for two months, that I purchase from Koons on my way to work, it was VERY early in the morning around 6:45 AM. The Check Engine Light came on when I was driving to work, and stayed on, since Koons was on the way to work, I decided to go there and have them check the code to see how serious it was. Since I have not driven the car for a couple of months, I figured it would be something minor, like dirty O2 or MAF, which I could clean easily, but just wanted to make sure it was nothing more serious to be sure and the car is under warranty. Since we where driving the Camaro on a trip for New Years after work, just wanted to make sure. So, I drive into the the service lanes, NO other customers are there at all, I am the only one in the entire service entry area. I sit in the car in front of the service reps desk, as that is how they prefer you to do, they are suppose to come out to your car to greet you and help you. Well he is standing there gawking at me, so I get out of the car and explain to him the light came out and could please he put a Snapon Diagnostic Reader on and tell me the code, as my wife and I were on our way to work and plan to go away after work for New Years and we were going to drive the Camaro, told him I was concerned until I knew what the code was. He told me, remember NO OTHER customers are in the whole six lane service area, they are JAMMED at the moment, could not take me today, and the earliest appointment would be Friday, that I would have to come back on a scheduled appointment. I asked one more time if he just could get the code to determine if it was serious enough that I would not take the Camaro on the trip, told me he was too busy. Said fine, and made an appointment for Friday just in case. I drove three blocks down the street to a friend that has a Snapon diagnostic tool, found the code, (P0171) which upon further inspection I found the problem in about two minutes, under the manifold cover a vacuum tube on the rear of the intake manifold, slipped off the fitting, put the tube back on, and the code cleared.

This is why GM has problems. I WILL NEVER BRING MY CAMARO BACK THERE FOR SERVICE, Mike Furman hope you are reading this because you got another Camaro Customer too (I bought my C7 from Mike), I will not deal with Koons again...and to think just a few weeks ago I went to bat for them on this very forum talking about the mark ups on the yellow Z06 they have on the showroom floor.

What a joke Koons is....I use to buy cars there in the 80's they screwed me over with a Camaro in 1985, I NEVER returned until I bought this Camaro and a Buick Encore from them, but NEVER AGAIN. I will stay with Criswell, even though its a drive for me, Criswell has never screwed me over. NOT telling people not to buy or visit Koons, just relating what happened to me, and that could happen to you.....

Originally Posted by 1KULC7

What a poor excuse of s service department and customer service. On December 31 I drove my 2013 Camaro RS, which has sat idle for two months, that I purchase from Koons on my way to work, it was VERY early in the morning around 6:45 AM. The Check Engine Light came on when I was driving to work, and stayed on, since Koons was on the way to work, I decided to go there and have them check the code to see how serious it was. Since I have not driven the car for a couple of months, I figured it would be something minor, like dirty O2 or MAF, which I could clean easily, but just wanted to make sure it was nothing more serious to be sure and the car is under warranty. Since we where driving the Camaro on a trip for New Years after work, just wanted to make sure. So, I drive into the the service lanes, NO other customers are there at all, I am the only one in the entire service entry area. I sit in the car in front of the service reps desk, as that is how they prefer you to do, they are suppose to come out to your car to greet you and help you. Well he is standing there gawking at me, so I get out of the car and explain to him the light came out and could please he put a Snapon Diagnostic Reader on and tell me the code, as my wife and I were on our way to work and plan to go away after work for New Years and we were going to drive the Camaro, told him I was concerned until I knew what the code was. He told me, remember NO OTHER customers are in the whole six lane service area, they are JAMMED at the moment, could not take me today, and the earliest appointment would be Friday, that I would have to come back on a scheduled appointment. I asked one more time if he just could get the code to determine if it was serious enough that I would not take the Camaro on the trip, told me he was too busy. Said fine, and made an appointment for Friday just in case. I drove three blocks down the street to a friend that has a Snapon diagnostic tool, found the code, (P0171) which upon further inspection I found the problem in about two minutes, under the manifold cover a vacuum tube on the rear of the intake manifold, slipped off the fitting, put the tube back on, and the code cleared.

This is why GM has problems. I WILL NEVER BRING MY CAMARO BACK THERE FOR SERVICE, Mike Furman hope you are reading this because you got another Camaro Customer too (I bought my C7 from Mike), I will not deal with Koons again...and to think just a few weeks ago I went to bat for them on this very forum talking about the mark ups on the yellow Z06 they have on the showroom floor.

What a joke Koons is....I use to buy cars there in the 80's they screwed me over with a Camaro in 1985, I NEVER returned until I bought this Camaro and a Buick Encore from them, but NEVER AGAIN. I will stay with Criswell, even though its a drive for me, Criswell has never screwed me over. NOT telling people not to buy or visit Koons, just relating what happened to me, and that could happen to you.....