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My hubby and I ordered a 2017 2LT Corvette convertible in May, and it arrived yesterday! However, we ordered it with a Z-51 style rear spoiler and it was not added at the plant. The dealer is telling us that it must come from somewhere else and be added by their service department. We are having to wait on it or take the car without for now. Is this standard practice? We want to be sure that we aren't being given a line and having a bad experience with our dealership. We also ordered custom floormats and those are not here yet either. Any information from other buyers?
I would call Chevy Customer Service and ask them to see why you were shorted the parts.
Seems rather weird that the plant would build a car and omit parts. If they were on constraint perhaps the dealer OKed the build hoping that you would assume that it was Bowling Greens fault.
I would think that the dealer would get the parts for you and install without charge, although the rear fascia has to come off for the Z51 spoiler so there might be some hassle there.
Ya'll should not have accepted the car as it was not as you ordered it, thus giving the dealer a chance to have a new car in stock while they reordered yours with the proper build.
Best bet is that Chevy Customer Service finds out for you.
It seems to me that there is something amiss here. Every car I have ordered came exactly as I ordered it from the factory. That includes Corvettes, Fords, Pontiac and others.
You could also call one of the larger forum dealers and ask them for their take on your problem, Mike at Criswell comes to mind as he appears to be an alright guy, same for Dave at Kerbeck.
Strange, the order I placed just a couple weeks ago was not accepted since I optioned a Z51 spoiler, and it was not on constraint. As soon as it was removed from the order it went to code 2000 right away. However, you have a different problem and I am positive that if need be the dealer's GM will make it right, albeit you may have a wait for the spoiler. For me I am buying one when the car comes in from the aftermarket that is identical and less than even what I could have got it for with my GM employee pricing.
We here in my area have also encountered certain options that come on some Corvettes and some other Corvettes they don't. One strange case was the Spoiler, it was available on some colors but some colors it showed up for the dealer to install. The color involved here was Long Beach Red. Strange and we never did get an intelligent response. The optional under hood liner also took so long to show up that finally my friend refused to take it when it finally arrived. So, What I am saying is the dealer could be telling the truth here.
Thank you all for your answers. I have a call in to Mike at the Corvette plant (we live in Nashville, so had dealings with him regarding the car already). I will get his take too. I also reached out to Dave at Kerbeck because we have communicated over a previous Vette buy. We haven't take possession of the car until this afternoon either but want to be sure that all is right before we sign on the dotted line.
This is our trade-in. It is a 2004 Commemorative Edition with 97000 miles on it. It is in good condition with new tires. We have looked at KBB and see the market value is from $11000 to $13000. However, the dealer wants to give us $8500. We think that is because we have the GM employee discount and he is trying to recoup some of that money. I know you can't tell me for certain just from the picture, but do any of you think this is a lowball offer?
Last edited by Selena Morgan Elmore; 08-25-2016 at 06:27 AM.
If you ordered a non Z51 car but with the Z51 spoiler it is considered a LPO and is installed at the dealership. The spoiler is supposed to be delivered to the dealer by his ADM before the car gets there.
If your dealer gets Corvettes shipped directly from BG by trucks (no train) it is possible that the car arrived before the accessories, but not usually.
Have your rep check his parts department to see if they have a box with your VIN on it sitting in the back.
Dave
__________________ Dave Salvatore General Sales Manager Ciocca Corvette - Atlantic City, NJ
America's Corvette Dealership
email - dsalvatore@cioccadealerships.com
Showroom - 609-344-2100. Ext 1022
Text - 856-535-0407
If you ordered a non Z51 car but with the Z51 spoiler it is considered a LPO and is installed at the dealership. The spoiler is supposed to be delivered to the dealer by his ADM before the car gets there.
If your dealer gets Corvettes shipped directly from BG by trucks (no train) it is possible that the car arrived before the accessories, but not usually.
Have your rep check his parts department to see if they have a box with your VIN on it sitting in the back.
Dave
Thank you, Dave. I feel much better knowing that this is a standard practice. We actually live in Nashville, so I would think the car was probably trucked. Also, would you give me your thoughts on the $8500 trade-in offer for the 2004 Comm. Edition? I know you can't see the inside but it is very clean and has been babied and garage-kept for 7 years.
Thank you, Dave. Knowing your experience and expertise, your reply has calmed some of my concerns. Now, I just need to see where the spoiler is and when we can get it installed. Also, I hope we aren't being taken advantage of on the price of our trade-in. We don't know whether it is better to pay cash and try to sell the car on our own or take the cut in price and avoid the hassle.
If you ordered a non Z51 car but with the Z51 spoiler it is considered a LPO and is installed at the dealership. The spoiler is supposed to be delivered to the dealer by his ADM before the car gets there.
If your dealer gets Corvettes shipped directly from BG by trucks (no train) it is possible that the car arrived before the accessories, but not usually.
Have your rep check his parts department to see if they have a box with your VIN on it sitting in the back.
Dave
What about in my case then, for the 2017 order I placed? GM kicked the order out because I had optioned the ""Body color Z51 Design Rear Spoiler"? If it matters the car is Yellow. The dealer had to remove the spoiler and then GM picked up the order.
Like others have said I think the dealer installs. I ordered my 2016 with the finder guards or mud flaps as we called them in the old days and they came with the car but dealer had to install them. No problem they will make it happen. Enjoy the new ride.
Thank you, Dave. I feel much better knowing that this is a standard practice. We actually live in Nashville, so I would think the car was probably trucked. Also, would you give me your thoughts on the $8500 trade-in offer for the 2004 Comm. Edition? I know you can't see the inside but it is very clean and has been babied and garage-kept for 7 years.
Being in Nashville I'm sure your car got there before the spoiler. Have your dealer's parts department call the ADM and let them know the car is already there. Usually they can get it the next day.
As far as a trade, I really don't see C5s very often so I don't have a feel. I can tell you that you will always do better selling a car privately. You just have to decide how much your time is worth to get involved in selling a car privately. Check out Kelley Blue Book and see what it says about Private Sale value and then decide if worth the time.
What about in my case then, for the 2017 order I placed? GM kicked the order out because I had optioned the ""Body color Z51 Design Rear Spoiler"? If it matters the car is Yellow. The dealer had to remove the spoiler and then GM picked up the order.
I'm not sure what the problem was but if they pulled the spoiler from the order than you won't be getting it with the car. You'd have to call their parts department and have them order one as an accessory.
Being in Nashville I'm sure your car got there before the spoiler. Have your dealer's parts department call the ADM and let them know the car is already there. Usually they can get it the next day.
As far as a trade, I really don't see C5s very often so I don't have a feel. I can tell you that you will always do better selling a car privately. You just have to decide how much your time is worth to get involved in selling a car privately. Check out Kelley Blue Book and see what it says about Private Sale value and then decide if worth the time.
Dave
And don't forget about the tax savings when you trade...I assume they do that in your state?
08-24-2016, 09:48 PM
Question about 2017 new order
with getting Chevy Customer Service involved and see what they say. Hopefully it all works out for you with the least bit of hassle.
