the end of november i purchased a used 6 disc in-dash oem cd changer to replace my single disc unit. i opened the package when it arrived and the unit and the package appeared to be in goodshape. since i wanted to install a shifter and do a hydro carbon dash bezel also, i put the cd player aside for future installation so that i only had to disassemble the interior once.
here in central Pa. most of us tuck our babies in for the winter around the begining of December and that's what i did. it got so nice though that by President's day weekend i couldn't wait any longer. out with the old stereo and shifter and in with the new. i tried the stereo using acc. position as you normally would and the radio worked fine, but the cd changer would not work. once i turned the ignition to on, naturally it locked. so off to the dealer i go on monday to get it reprogrammed and sure enough the cd player does not work.
i contacted the seller immediately and explained the problem, offering to pay the return shipping and send it back to him in exchange for a refund of the purchase price. the response i got was sorry you're having problems but it's too late to make a claim with the shipping co.
i responded by saying i would do some research and get back to him.
first i contacted a local install/repair shop and was told that the newer in dash changers aren't as sturdy as the older cartridge style and it may have easily been damaged in shipping. i then contacted the claims dept of the shipper he used, the USPS, and asked about Priority Mail damage claims. they told me that either one of us could file a claim within a 60 day window. however, even though the 60 days had passed, i was advised that if i wrote a letter explaining why the damage was just now discovered, that it would most likely be considered a valid claim. the bad part is that there cannot be a damage claim no matter if it was the day of delivery or 6 months later, if the package was not insured. and of course, the package was not insured.
i presented my findings to the seller the next day and extended my original offer, with the hope that we could settle this just between the 2 of us, and i have gotten no response.
at issue here are several things. first and foremost is trust. i trust that the seller is being truthful when he says the unit worked fine when he sold it. i would hope that i am being trusted as being truthful when i say i inspected the box and it's contents for visible damage and placed it in safekeeping until i was ready to install it. even though i have not heard from the seller i think we can agree that this cd changer probably was damaged in shipment.
i do not believe that someone who purchases merchandise should bear any loss risk for the safe arrival of that merchandise.
i do believe that if a seller chooses not to protect the merchandise with available insurance when they ship it, that they automatically assume the liability for the safe arrival of that merchandise. add to that, the statement offered when i questioned the fitment of an '08 unit into an '07, and whether it was in proper working order: "This unit will plug in to your 07 corvette like it belongs in it I gaurantee there are nothing wrong with it."
i believe i am owed a refund of my purchase, and am being generous in my offer to pay return shipping. this is not about fault, rather liability.
what sayeth the court?