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Old 06-05-2012, 04:05 PM   #1
Cor430vette
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Default West Coast Corvette: BAD SERVICE AGAIN

Here is my experience with WCC. In a nutshell and it does not include a detailed break down of the wasted time I have spent trying to get what I consider normal customer service. That I recieve from other vendors.

I will start with my past experience leading to the most recent:

1. Bought the black out kit and the shape of the rear lights were flat and cheap looking. Plastic scratched horrible. They did send me out some new ones that were better - but still not like expected especially for the $$.

2.Bought the rear mud flaps from them. They had Apsis mud flaps in their ad picture that they were using to sell them. I did not know the difference at the time so bought them in good faith...mistake. When I got them they were GM mud flaps. I spent hours and days trying to explain to them that the picture they were using was not correct. They were rude and their customer service was horrible. However, they did refund my money and apologized for the horrible customer service representative who basically treated me like a 18 year old. The manager in the end did apologize for the bad service and mentioned they would give me a discount on some future products for my trouble.

3. However, in trying to buy products from them in the future I would inquire if I could recieve the discount promised however the manager always had some kind of excuse for not giving me the discount - lame.

At this point I had enough of WCC and realized I would never purchase from them again....wy would I? ..I had purchased products from other vendors with no problems whatsoever....lets continue...

4. Enter the present moment where I tried to purchase a car cover from them....against my better judgement I decided to give them another try. The price was fair so I purchased it. 1 week later I recieved no email regarding my order other then confirmation that they recieved the order. No shipping information or order processing time line ...nothing. I called to find out the status of my order only to have a representative claim, after pulling up my order, " that they did not know what was going on with this order".

They told me that they would contact me on Monday and let me know the status? How could they not know the status of a customers order? Nonetheless they told me that the order would be delivered first thing this week. I mentioned that they should give me a discount because I never recieved an email telling me the status of my order or if they were on back order. When I purchased them they never mentioned on the web site that it was on back order etc.

Wait it gets better....

They refused giving me a discount of any kind ( not even 10 bucks - NOTHING) ...

and on top of that ...wait for it......they told me just yesterday -that it would not be shipped for 3 weeks?

* Why would they tell me that it would be shipped out first thing this week when in reality it was not going to be ready for three weeks? ( who knows if that was even true..maybe they wouldnt ship it until 2 months for all I know)

* Why would they sell something online and not warn clients of the wait time before purchase?

*Why would they not send an email warning client? At least letting customer know that he is buying something that wont ship for OVER A MONTH!!!

The price is unimportant...I would never have purchased if I had known there was a 4 week wait. I would also have gladly paid much more -anywhere - then buy from them if I had known that I was going to have to wait 4 weeks.

* Why not an apology and a small discount for the trouble and poor customer service? If they had handled it this way I would have been dissapointed but would at least felt that they cared about me as a repeat customer. However they chose instead to create bad customer relations ....this is why I will never buy from them again.

I would advise everyone else consider the above before you end up wasting your time like I did...

Last edited by Cor430vette; 06-05-2012 at 09:59 PM.
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Old 06-05-2012, 04:20 PM   #2
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Hmmmm...I've heard mostly great feedback from fellow Corvette owners regarding thier service dept.
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Old 06-05-2012, 04:24 PM   #3
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Customer Service in this wold is a thing of the past. Get a refund and buy from a better vendor.

Good luck in the future
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Old 06-05-2012, 04:25 PM   #4
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Default West Coast Corvette

I have purchased close to $17,000 worth of accessories and mods for my 08 convertible. I have had nothing but excellent service and responses from them.
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Old 06-05-2012, 04:27 PM   #5
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I did business with them one time.
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Old 06-05-2012, 04:29 PM   #6
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Quote:
Originally Posted by beav626 View Post
Customer Service in this wold is a thing of the past. Get a refund and buy from a better vendor.

Good luck in the future
So, let me get this straight, West Coast Corvettes is a bad vendor, because this guy says so?

How come they are not a great vendor because of what this guy says?

Quote:
Originally Posted by Malum1 View Post
I have purchased close to $17,000 worth of accessories and mods for my 08 convertible. I have had nothing but excellent service and responses from them.
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Old 06-05-2012, 04:30 PM   #7
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I have done numerous purchases for my last 3 corvettes and had no problems. I even returned an item and the service rep was fast and very courteous.
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Old 06-05-2012, 04:39 PM   #8
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I think every once in a while you get a hiccup... it happens. I think I would ask..why on earth would you go back to a vendor who you did not have good service with in the first place???? Most parts for our cars are sold by many vendors whose prices are all about in the same ballpark...so why return? I am sure the car cover was not that greatly discounted. Car covers...I usually go straight to the mfgs website and go to their suggested vendors...I always get a better price than from a parts supplier who is going to mark up his profit margin.

West Coast has had a pretty good rep on this board and you will not win too many supporters I am afraid..but should this become an ongoing trend...we will see it on here for sure. Sorry for your experiences..as they say..fool me one...fool me twice...
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Old 06-05-2012, 04:41 PM   #9
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Agree with Cor430vette. Ordered an owners manual the first of May. After a week, was informed it was back ordered. Then told I would receive it by May 30. After emails from me asking when I may receive it, was told I MAY get it in three weeks from now.

Very poor customer relations!
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Old 06-05-2012, 04:51 PM   #10
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Had several problems with ordering things that were supposedly in stock and then ended up being back ordered forever They always said it was a lag in the system. I finally gave up ordering from them.
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Old 06-05-2012, 04:59 PM   #11
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let's say "checkered" not necessarily pretty good.
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Old 06-05-2012, 05:37 PM   #12
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A LOT of vendors sell merchandise that they NEVER see. It ships directly from whoever makes the item.

These vendors don't really know if or when an item will be in stock because they never see it. The manufacturer has all of the control. The vendor just doesn't want to come out and tell you this or you might just bypass them and buy straight from the manufacturer.

This is a fact for a lot of items sold by a lot of vendors.

If you are buying an item that is a time sensitive situation for you, then you had better call them and tell them that you DO NOT want to order it unless they can GUARANTEE you that it is in THEIR inventory (on a shelf that they can see) and will ship immediately.
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Old 06-05-2012, 09:55 PM   #13
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Just letting everyone know what occured..if you had good service from them then great.

However, as everyone can see - I am not the only one that has not.

I have to say that if you are in retail your goal should be 100% customer satisfaction. Although I know this is unrealistic you should at least try. This is how you earn repeat customers, repeat business, referrals and more $$.

Looks like 50% or more agree with me. So if you want to do business with a company that has a coin toss chance of treating you right...good luck.

Last edited by Cor430vette; 06-05-2012 at 09:57 PM.
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Old 06-05-2012, 10:04 PM   #14
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Quote:
Originally Posted by Racer View Post
So, let me get this straight, West Coast Corvettes is a bad vendor, because this guy says so?

How come they are not a great vendor because of what this guy says?

I can only give you my own experience and you, using logic, should read the posts above and draw a logical conclusion.

The contrarian approach works well in the market...but not in customer service.

Last edited by Cor430vette; 06-05-2012 at 10:09 PM.
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Old 06-06-2012, 12:12 PM   #15
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Quote:
Originally Posted by Cor430vette View Post
Just letting everyone know what occured..if you had good service from them then great.

However, as everyone can see - I am not the only one that has not.

I have to say that if you are in retail your goal should be 100% customer satisfaction. Although I know this is unrealistic you should at least try. This is how you earn repeat customers, repeat business, referrals and more $$.

Looks like 50% or more agree with me. So if you want to do business with a company that has a coin toss chance of treating you right...good luck.
I agree that customer satisfaction should be a priority with retailers. If someone takes care of me or at least does their best to do so, they'll get my return business.

I also agree that good customer service is, unfortunately, all but a thing of the past. That's why I'm very select in who I do business with. Thanks for sharing your info.
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Old 06-06-2012, 12:40 PM   #16
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First let me offer my apologies for the poor experience you had with WCC. All though I don't have the particulars of the order, I can't really offer a solution at this time. Nevertheless, customer service is something we strive for. I won't make any excuses, clearly we feel short this time if you're unhappy. I will make parts managers aware that we still have more polishing to do.
Regarding not being about to provided information status: Calling on the weekends doesn't allow us to use all the tools normally available during the week. We have a limited staff and most manufactures are closed. A follow up on monday should have been our next step.
Regarding discounts: We have a "Corvette Forum Mall" on this website available to all members with plenty of discounts and shipping services. Yet, some products (custom or low quantity) don't qualify for discounts until volume increases. However, compensation for loyal customers or backorders time should have been offered.
Arguing with customers on the forum isn't what I’m here to do. As top level sponsor, we reserve the right to shut down threads that we free harmful to business. Yet, that's not what I want WCC to be known for. A free and open communication is why we have such great customers, products and ultimately Corvettes. So again, I ‘m sorry for the headache and poor service. I will take this post as another learning tool for the staff and make chances in our protocol.
After all, I buy parts too.

JOE@WCC


PS - If relations can be saved, please contact me and I'll do my best to work around the issues and get what you need.

PPS - Thanks to those who posted good reviews with WCC
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Last edited by WCC JOE; 06-06-2012 at 12:44 PM.
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Old 06-06-2012, 01:02 PM   #17
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Quote:
Originally Posted by WCC Boost View Post
... As top level sponsor, we reserve the right to shut down threads that we free harmful to business. Yet, that's not what I want WCC to be known for. A free and open communication is why we have such great customers, products and ultimately Corvettes. ...

PS - If relations can be saved, please contact me and I'll do my best to work around the issues and get what you need.
...
I'd encourage the OP to take up the vendor on his offer to work with you on resolving this issue. If there are any updates on the matter, let me know via PM and I'll be glad to add them to this thread.

Meanwhile, I'm closing the thread to further discussion as per the rules:

http://forums.corvetteforum.com/foru...-disputes.html

I'm not sure what WCC means by the statement on reserving the right to shut down threads.

There is no vendor "right" to shut down a thread. Moderators shut down dispute threads when each side has given it's side of a dispute.

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Old 06-06-2012, 01:02 PM
 
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