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WHAT ADRESS DO I SEND A LETTER TO GM

 
Old 01-06-2000, 04:50 PM
  #1  
MELVIN
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TODAY, I JUST PAID $86 DOLLARS TO MY LOCAL GM DEALER IN LABOR (1.5 HOURS)TO HAVE MY SPINDLE/SPINDLE SUPPORT PRESSED APART, AS WELL AS BOTH REAR BEARINGS
ON BOTH TRAILING ARMS ON MY 68 VETTE.

I BROUGHT THE TRAILING ARMS TO THEM, OFF THE CAR, COMPLETELY DISSASEMBLED, EXCEPT THE PARTS THAT NEEDED TO BE PRESSED OFF. ALL YOU HAVE TO DO, IS ATTACH THE TOOLS, TURN SOME NUTS, AND IT POPS THE PARTS APART. I HAVE SEEN THIS JOB PERFORMED MANY TIMES AT VETTE SPECIALTY SHOPS

THIS WHOLE OPERATION USES TWO SPECIAL TOOLS, AND REQUIRES ABSOLUTLEY NO DISSASEMBLY OF THE TRAILING ARM AS I BROUGHT IT TO THE DEALER.
IT SHOULDVE TAKEN, AT THE VERY MOST, ONE HOUR. 30 MINUTES IS MORE LIKE IT.

I TALKED WITH THE SERVICE MANAGER, AS WELL AS THE MECHANIC.

THEY BOTH SAID, YEP, REALLY NO PROBLEMS WHEN WE DID IT, BUT IT TOOK 1.5 HOURS TO DO.

I WILL NEVER GO THERE AGAIN, OR RECOMMEND ANYONE ELSE DOES EITHER

ITS STEVE JONES CHEVY, SOUTHERN PINES, N.C.

WHO/WHERE DO WRITE TO AT GM?
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Old 01-08-2000, 09:28 AM
  #2  
C6 Strangebob
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First, look in the back of your owner's manual under Customer Satisfaction Procedures.

Second, you should try typing in lower case. YOU ARE SHOUTING!
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