Go Back  CorvetteForum - Chevrolet Corvette Forum Discussion > C3 Corvettes, 1968 - 1982 > C3 General
Reload this Page >

Problem with DOC REBUILD...I recommend you go elsewhere.

C3 General General C3 Corvette Discussion not covered in Tech
Sponsored by:
Sponsored by:

Problem with DOC REBUILD...I recommend you go elsewhere.

 
Old 12-26-2008, 02:25 PM
  #1  
Smokin Joe
CF Senior Member
Thread Starter
 
Smokin Joe's Avatar
 
Member Since: Sep 2002
Location: South Florida
Posts: 1,611
Thanks: 0
Thanked 3 Times in 2 Posts
Default Problem with DOC REBUILD...I recommend you go elsewhere.

I ordered some hard to find seals from Doc Rebuild under advisement of this forum. I ordered the parts prior to traveling from Florida to the project site in Virginia. I only have so much vacation time a year, so I always pre-order parts before I travel.

Brenda took my order and was very courteous. We talked about the parts and the shipping. She advised that the parts would arrive either the day before or after Christmas due to UPS restrictions. She took my phone number and card info.

Today I got a postcard in the mail saying there was a problem with the card info and to call them. So I did.

I talked to "Jeff," and asked him what the problem was. He belligerently told me he didn't know and to call "Brenda." I asked how, and he told me to call back Monday. I told him that was okay, and asked why they hadn't called me to identify the problem, before burning up a week of my two week vacation time waiting on some seals. He said, that's an "Expense." I asked him what he meant, and he didn't respond. I tried again to clarify what he was talking about and he replied, very rudely, "We don't do that." I tried to continue to talk with him, and he continued his rude attitude. I explained to him that I wouldn't buy my parts from them, to which he replied, "uh huh, ok," and hung up the phone.

Great business ethic and great customer service!! (Sarcasm intended).

I'll be happy to go with their bitter rival, ZIP, even if ZIP fabricates the parts out of aluminum foil and bubble gum...or any of the other vendors that specialize in hard to find parts, like Paragon Reproductions, Last Detail, or whomever.

DON'T USE DOC REBUILD!

btw-reference the "Expense," on today's calling plans, both cellular and land line, one call is CHEAPER than the 27cent post card stamp they used.
Smokin Joe is offline  
Old 12-26-2008, 02:30 PM
  #2  
mrvette
CF Senior Member
 
mrvette's Avatar
 
Member Since: Jul 1999
Location: Orange Park Florida
Posts: 61,628
Thanked 122 Times in 116 Posts
Default

'Jeff', and as I recall i'ts Geoffrey or similar spelling.....has been known histerically to be kinda gruff over the phone....

been that a way for since before Duntov was hired yet.....

mrvette is online now  
Old 12-26-2008, 02:41 PM
  #3  
LeMans Pete
CF Senior Member
 
LeMans Pete's Avatar
 
Member Since: May 2006
Location: Raleigh NC
Posts: 3,450
Thanked 6 Times in 5 Posts
St. Jude Donor '13-'14
Default

You recommend we go elsewhere because Geoff was mean to you, and not because of the problem?

I would at least wait to find out what the problem is and try and resolve it before posting anything on the forum.

Though I'm one who tends to believe in the "no flaming" policy.
LeMans Pete is offline  
Old 12-26-2008, 03:05 PM
  #4  
Theiskell
CF Senior Member
 
Theiskell's Avatar
 
Member Since: Aug 2007
Location: Liberty Missouri
Posts: 1,173
Thanks: 0
Thanked 0 Times in 0 Posts
Default

Originally Posted by foxymophandlpapa View Post
You recommend we go elsewhere because Geoff was mean to you, and not because of the problem?

I would at least wait to find out what the problem is and try and resolve it before posting anything on the forum.

Though I'm one who tends to believe in the "no flaming" policy.
No flaming intended here foxymophandlpapa

That would be enough for meÖI come from the south where you are taught to be polite, especially if someone is doing you a favor. To me any customer is doing that vendor a favor by buying from them. If someone is rude to me thatís It, I donít care how hard it is to find. I have heard this same story several times here on the forum and I am glad to know who not to deal with. There are to many vendors that bend over backwards for us and deserve the business.
Theiskell is offline  
Old 12-26-2008, 03:11 PM
  #5  
1982CorvetteDude
CF Senior Member
 
1982CorvetteDude's Avatar
 
Member Since: Jun 2005
Location: Arkansas
Posts: 2,934
Thanks: 0
Thanked 0 Times in 0 Posts
Default

Originally Posted by Vettebuyer5869 View Post
Uh, oh. Here comes the lawsuit.


I hope this thread doesn't "disappear"
1982CorvetteDude is offline  
Old 12-26-2008, 03:19 PM
  #6  
Z51JEFF
CF Senior Member
 
Z51JEFF's Avatar
 
Member Since: Dec 2003
Location: Fremont Ca. I will do No business with ANY company that boycotts Arizona.
Posts: 10,167
Thanked 73 Times in 63 Posts
Default

Originally Posted by foxymophandlpapa View Post
You recommend we go elsewhere because Geoff was mean to you, and not because of the problem?
So would you suggest kissing a venders a$$ just so you could give them your money?Ive heard about this guy being a jerk more than a few times in the past and I find it hard to believe this guy has a lock on hard to find parts.This thread may get locked or removed all together but I for one am grateful for this type of info and it is a service to the members here.
Z51JEFF is offline  
Old 12-26-2008, 03:22 PM
  #7  
Doc Rebuild
CF Senior Member
 
Member Since: Aug 2001
Location: Bridgeport CT
Posts: 389
Thanks: 0
Thanked 0 Times in 0 Posts
Default

We donít ship to addresses that donít address verify with the commonly used AVS software. Plain and simple itís prevents mail order FRAUD on remote credit cards sales.

We try to match the credit cards to the provided address 3 times with our credit card point of sale terminals. If that fails, we call the credit card clearing house and ask them to confirm that the address provided does or does not match the address we were given for that credit card.

If that fails, we send a postcard to the address we were provided. If the provided credit card does not match the address and zip code, we simply donít ship no matter how much you whine or question our company policy or why this or why that. It sure does prevent credit card fraud

GC
Doc Rebuild is offline  
Old 12-26-2008, 03:45 PM
  #8  
Smokin Joe
CF Senior Member
Thread Starter
 
Smokin Joe's Avatar
 
Member Since: Sep 2002
Location: South Florida
Posts: 1,611
Thanks: 0
Thanked 3 Times in 2 Posts
Default

Originally Posted by foxymophandlpapa View Post
You recommend we go elsewhere because Geoff was mean to you, and not because of the problem?

I would at least wait to find out what the problem is and try and resolve it before posting anything on the forum.

Though I'm one who tends to believe in the "no flaming" policy.
Actually, I attempted to rectify the problem with the number provided by the company, Doc Rebuild. Geoff (thanks for the correct spelling) refused to address the problem, saying he was not able to do it "here." Upon a reasonable attempt, on my part, to address the problem, I was told nothing could be done today.

When I order parts with an expected lead time, that is not met, that costs me time and money. No I am not going to sue anybody over some parts. I am however not going to deal with that attitude, and I would encourage others not to put up with it.

Doc Rebuild refused to try and verify the payment method today when I called. (There is nothing wrong with the credit card). The information may have been copied down wrong on the other end. We don't know, because Doc Rebuild would not check. I could have also provided another card.

And yes, someones attitude toward me when I am buying parts from them does matter, and definately effects my decision to continue with a vendor.

Last edited by Smokin Joe; 12-26-2008 at 03:47 PM.
Smokin Joe is offline  
Old 12-26-2008, 03:58 PM
  #9  
LeMans Pete
CF Senior Member
 
LeMans Pete's Avatar
 
Member Since: May 2006
Location: Raleigh NC
Posts: 3,450
Thanked 6 Times in 5 Posts
St. Jude Donor '13-'14
Default

Originally Posted by Z51JEFF View Post
So would you suggest kissing a venders a$$ just so you could give them your money?Ive heard about this guy being a jerk more than a few times in the past and I find it hard to believe this guy has a lock on hard to find parts.This thread may get locked or removed all together but I for one am grateful for this type of info and it is a service to the members here.
No, I would suggest you be a man about it and move on. There's been numerous posts about Geoff's attitude, but like Alan pointed out, he seems to have parts that no one else does.

But to suggest that no one shop with a particular vendor because YOU, personally, had a specific problem with his attitude, is rediculous.

I understand the concept of customer service, and I also have moved my business from one vendor to another because of it, but I won't recommend anyone else to do the same.

I appreciate the warnings, but trying to hurt the business of someone who was mean to you is overboard.

Last edited by LeMans Pete; 12-26-2008 at 04:02 PM.
LeMans Pete is offline  
Old 12-26-2008, 04:05 PM
  #10  
dar322
CF Senior Member
 
dar322's Avatar
 
Member Since: Oct 2007
Location: Crystal Lake IL
Posts: 1,029
Thanks: 0
Thanked 7 Times in 7 Posts
St. Jude Donor '12-'13
Default

you know, i've dealt with many rude car mechanics over the years. they are in business for themselves and generally are pretty successful...just dont invite them to the office party. i've gotten in trouble with a few of these guys by sometimes questioning and suggesting something. that's generally a no-no. with the on-line vendors- hows the customer support? how fast is delivery? are you aware of parts backordered before you submit your order? ive never bought from dr rebuild but when i called them once, they answred my questions fairly. hate to see vendors get nailed cause i'm sure we all can say alot about the run ins with many businesses...not just vette shops. just chalk it up.

Last edited by dar322; 12-26-2008 at 04:12 PM.
dar322 is online now  
Old 12-26-2008, 04:13 PM
  #11  
Doc Rebuild
CF Senior Member
 
Member Since: Aug 2001
Location: Bridgeport CT
Posts: 389
Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thank goodness for AVS software. For years we had to eat fraudulent credit card sales after the actual credit card holder complained to their bank that they had not ordered or were shipped any items, yet were charged for something.

Then MC/Visa developed AVS software to match the credit card holders account number with the matching address for that individual. Once this was released, our fraudulent sales went to near zero.

Some think they can game that system or use their bravado or indignation to force a different outcome. It just doesnít work. If the address doesnít match the card, itís a no sale no matter how much you whine, post on the internet, bluster, stomp you feet or otherwise protest injustice.

We diligently try to match that information, but if it doesnít match, itís doesnít match and itís not going to be a sale. There is nothing we can do to change the matching of that data, except to risk a fraudulent sale.

After we try the card three times, we will not again try the same card number with the same address. I confirmed your address and the card number and it was exactly the same as we had. You can whine all day, but the CREDIT CARD DID NOT MATCH with the information provided. And after we had called the credit card clearing house, they also denied the matching of the data. Thatís why we sent a post card to THAT address.

GC

PS All this CF he said, she said is simply utter nonsense. If the card number provided matched the address provided, we would have gladly taken your money in a heartbeat.
Doc Rebuild is offline  
Old 12-26-2008, 04:27 PM
  #12  
Red73
CF Senior Member
Support Corvetteforum!
 
Red73's Avatar
 
Member Since: Feb 2000
Location: Fairport NY
Posts: 3,050
Thanks: 0
Thanked 1 Time in 1 Post
Default

I appreciate any vendor that protects their credit card transactions along with thier customers transactions. I would wait until Monday as they suggested the first time you called and talk with Brenda. It's your choice from this point forward if you order from Dr. Rebuild again, I will continue to do business with him, never had a problem with their products or service.
Red73 is offline  
Old 12-26-2008, 04:39 PM
  #13  
dar322
CF Senior Member
 
dar322's Avatar
 
Member Since: Oct 2007
Location: Crystal Lake IL
Posts: 1,029
Thanks: 0
Thanked 7 Times in 7 Posts
St. Jude Donor '12-'13
Default

thanks for clarifying Doc. with the internet, you dont know whose on the other end. i recently had a 15 yr old jacket with a lifetime warranty replaced by the mfr. But guess what? After verbally providing my credit card over the phone...some unauthorized card usage showed up. bank quickly shut it down. its nice to know the technology works, especially with the financials. lots of crooks out there. thanks for keeping everything in perspective here.
dar322 is online now  
Old 12-26-2008, 04:40 PM
  #14  
ctk30
CF Senior Member
 
ctk30's Avatar
 
Member Since: Mar 2008
Location: Sarasota Fl
Posts: 655
Thanks: 0
Thanked 0 Times in 0 Posts
Default

It's not like hes scamming you or anything

It's better than talking to a nice person and getting scammed, as we have seen was done in the past week
ctk30 is offline  
Old 12-26-2008, 04:40 PM
  #15  
JBinUTAH
Junior Member
 
JBinUTAH's Avatar
 
Member Since: Sep 2008
Location: Provo Utah
Posts: 40
Thanks: 0
Thanked 0 Times in 0 Posts
Default

Did I miss the apology for Geoff behavior?? I guess I am old fashion too. If I look to purchase from a company and know they have a reputation for great customer service, I will lean towards that company everytime, when the prices are competitive. What if I have to call them and deal with this man? Makes me think twice.
"There's been numerous posts about Geoff's attitude, but like Alan pointed out, he seems to have parts that no one else does." I will make sure I have to order from them before I do.
JBinUTAH is offline  
Old 12-26-2008, 04:43 PM
  #16  
BigBlockTank
CF Senior Member
 
Member Since: Sep 2007
Location: Tucson AZ
Posts: 2,429
Thanks: 0
Thanked 0 Times in 0 Posts
Default

Originally Posted by foxymophandlpapa View Post

but like Alan pointed out, he seems to have parts that no one else does.

But to suggest that no one shop with a particular vendor because YOU, personally, had a specific problem with his attitude, is rediculous.

I understand the concept of customer service,
I can see both sides of this post. I'm not in any way going to take sides either.

Just because a vendor has hard to find or non-existant parts, is that a license to be rude or mean to your customers? I was born and raised in the south too, and I ain't about to turn the other cheek, you get one shot, and I'm done.


The software that Dr. Rebuild has for his own protection is doing it's job. Was there another way that this could've been handles? Very possible, let's see. Next time you order parts give your credit card address and a ship to address too.

Would that have satisfied both parties involved? I don't know, let's hear from both of them.
BigBlockTank is offline  
Old 12-26-2008, 05:02 PM
  #17  
Smokin Joe
CF Senior Member
Thread Starter
 
Smokin Joe's Avatar
 
Member Since: Sep 2002
Location: South Florida
Posts: 1,611
Thanks: 0
Thanked 3 Times in 2 Posts
Default

Interesting comments. I will address them as I can. I am detecting on some people's part, including the vendor, that the issue is the validity of the credit card. The issue is the noticing method (related to the purchase, not the actual purchase) and related customer service. The latter being the primary issue. If the card is/was an issue, then that can easily be addressed.

Originally Posted by Doc Rebuild View Post
Thank goodness for AVS software. [omitted for brevity-OP]

Then MC/Visa developed AVS software to match the credit card holders account number with the matching address for that individual. [omitted for brevity-OP]

Some think they can game that system or use their bravado or indignation to force a different outcome. It just doesn’t work. If the address doesn’t match the card, it’s a no sale no matter how much you whine, post on the internet, bluster, stomp you feet or otherwise protest injustice. [I take this to mean that you feel I am trying to manipulate a purchase through some dishonest means. For your clarification that is not the case. The comment does a nice job at trying to muddle the issue as outlined in the original post.-OP]

We diligently try to match that information, ... [omitted for brevity-OP].

After we try the card three times, we will not again try the same card number with the same address. I confirmed your address and the card number and it was exactly the same as we had. You can whine all day, but the CREDIT CARD DID NOT MATCH with the information provided. And after we had called the credit card clearing house, they also denied the matching of the data. That’s why we sent a post card to THAT address.

GC

PS All this CF he said, she said is simply utter nonsense. If the card number provided matched the address provided, we would have gladly taken your money in a heartbeat.
Thanks for your responses Geoff. If we could have dialogued like this on the phone, my action would have been different. For clarity on your part. You did not verify the card number, date, or code. You did verify the last four numbers of the card and the address. Please try to portray the issue accurately.

That said, I chose to somewhat-ignore your comments reference foot stomping and corvette forum nonsense. That said, the forum is how we communicate and share our passion for the hobby...which includes which vendors work with people and which do not. Your actions were utter nonsense, not mine.

No, I would suggest you be a man about it and move on. There's been numerous posts about Geoff's attitude, but like Alan pointed out, he seems to have parts that no one else does.

But to suggest that no one shop with a particular vendor because YOU, personally, had a specific problem with his attitude, is rediculous.

I understand the concept of customer service, and I also have moved my business from one vendor to another because of it, but I won't recommend anyone else to do the same.

I appreciate the warnings, but trying to hurt the business of someone who was mean to you is overboard.
My feelings are not hurt, but the attitude was not needed. I don't like the way the issue was dealt with and think other members deserve the heads up. (Someone on this forum saved my over $6000 on a potential problem once. When I researched their claim, they were correct). Apparently, my chosen route to deal with this has opened a dialogue of sorts with the vendor that did not exist, though attempted.

I appreciate any vendor that protects their credit card transactions along with thier customers transactions. I would wait until Monday as they suggested the first time you called and talk with Brenda. It's your choice from this point forward if you order from Dr. Rebuild again, I will continue to do business with him, never had a problem with their products or service.
I'll give her a call and figure out what the problem was. I may not go with the vendor after all this. The parts won't arrive in time for this trip. A phone call could have rectified the problem. Especially considering my dialogue with Brenda. (who btw was very friendly and helpful).

thanks for clarifying Doc. with the internet, you dont know whose on the other end. i recently had a 15 yr old jacket with a lifetime warranty replaced by the mfr. But guess what? After verbally providing my credit card over the phone...some unauthorized card usage showed up. bank quickly shut it down. its nice to know the technology works, especially with the financials. lots of crooks out there. thanks for keeping everything in perspective here.
Actually, it was a phone transaction. Doc Rebuild does not conduct internet transactions. Also, this post is not about "crooks," nor does Geoff actually address the issues; Customer Service on the phone call and the phone call that Doc Rebuild could have made to the phone number they asked for, and that I provided to them for contact. Those were the things brought up on my call to him, and what I originally posted about. The first time a call was made about this issue (before mine), we didn't even get the poor dialogue that occurred.

I can see both sides of this post. I'm not in any way going to take sides either.

Just because a vendor has hard to find or non-existant parts, is that a license to be rude or mean to your customers? I was born and raised in the south too, and I ain't about to turn the other cheek, you get one shot, and I'm done.


The software that Dr. Rebuild has for his own protection is doing it's job. Was there another way that this could've been handles? Very possible, let's see. Next time you order parts give your credit card address and a ship to address too.

Would that have satisfied both parties involved? I don't know, let's hear from both of them.
Well said. I appreciate all comments on both sides. I especially appreciate comments from Geoff. Like I said, Brenda was very nice to deal with and thorough. I did provide all credit card info, shipping, billing address, name, and my cell phone number. It probably has to do with the credit card numbers. Either written down incorrectly on their end or a bank issue from the ill wanted credit card fraud listed above. Let me reiterate; my issue was with Geoff's attitude and the noticing method which was a comment written on a notecard and mailed to the addresses provided for the credit card (clearly there is no issue with the address).

Last edited by Smokin Joe; 12-26-2008 at 06:05 PM.
Smokin Joe is offline  
Old 12-26-2008, 05:03 PM
  #18  
LeMans Pete
CF Senior Member
 
LeMans Pete's Avatar
 
Member Since: May 2006
Location: Raleigh NC
Posts: 3,450
Thanked 6 Times in 5 Posts
St. Jude Donor '13-'14
Default

Originally Posted by BigBlockTank View Post
I can see both sides of this post. I'm not in any way going to take sides either.

Just because a vendor has hard to find or non-existant parts, is that a license to be rude or mean to your customers? I was born and raised in the south too, and I ain't about to turn the other cheek, you get one shot, and I'm done.


The software that Dr. Rebuild has for his own protection is doing it's job. Was there another way that this could've been handles? Very possible, let's see. Next time you order parts give your credit card address and a ship to address too.

Would that have satisfied both parties involved? I don't know, let's hear from both of them.
But whats the problem here? No one's been screwed on parts or money.

To me, this looks like someone trying to use the "power of the forum" to get back at a vendor for being mean. Thats what I like to call
LeMans Pete is offline  
Old 12-26-2008, 05:21 PM
  #19  
BigBlockTank
CF Senior Member
 
Member Since: Sep 2007
Location: Tucson AZ
Posts: 2,429
Thanks: 0
Thanked 0 Times in 0 Posts
Default

Originally Posted by foxymophandlpapa View Post
But whats the problem here? No one's been screwed on parts or money.

To me, this looks like someone trying to use the "power of the forum" to get back at a vendor for being mean. Thats what I like to call
The problem is, a customer made an order, received a card to call. He did as instructed. He was confronted with what he perceived as a bad attitude, his perogotive, we weren't there. He was now "screwed" out of time to do what he ordered the parts for in the first place. Not a real life threatening problem, but we all know what that feeling is like.

None the less, we have become so complacent with bad service, we just accept it.
BigBlockTank is offline  
Old 12-26-2008, 05:26 PM
  #20  
LeMans Pete
CF Senior Member
 
LeMans Pete's Avatar
 
Member Since: May 2006
Location: Raleigh NC
Posts: 3,450
Thanked 6 Times in 5 Posts
St. Jude Donor '13-'14
Default

Originally Posted by BigBlockTank View Post
The problem is, a customer made an order, received a card to call. He did as instructed. He was confronted with what he perceived as a bad attitude, his perogotive, we weren't there. He was now "screwed" out of time to do what he ordered the parts for in the first place. Not a real life threatening problem, but we all know what that feeling is like.

None the less, we have become so complacent with bad service, we just accept it.
Ya, I understand what you mean, but is this grounds to try and screw a company out of potential customers?

Rude people suck to deal with, but I have always had better success with them if I used some tact in the situation. Flaming a rude vendor on the forum is probably not going to help his cause. It probably would have been better if he contacted Brenda on Monday, like he was asked to, completed his transaction, and then moved on.
LeMans Pete is offline  

Thread Tools
Search this Thread
Quick Reply: Problem with DOC REBUILD...I recommend you go elsewhere.


Sponsored Ads
Vendor Directory

Contact Us - About Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service

© 2019 MH Sub I, LLC dba Internet Brands

We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites.
 
  • Ask a Question
    Get answers from community experts
Question Title:
Description:
Your question will be posted in: