Do I trust Willcox? I sure do now.
Thread Starter
Racer
Joined: Mar 2002
Posts: 406
Likes: 1
From: Maroochydore QLD
Do I trust Willcox? I sure do now.
About 7 weeks ago I purchased a rebuilt power steering pump from Willcox, I had not dealt with them before, I am always careful about my purchases as freight is a killer to Australia. As promised, about two weeks later the pump arrived in one piece via USPS. However it had the wrong pulley fitting on it, it was the right pump but had a keyway where mine was a press fit straight shaft. I contacted Willcox about it and once they saw the photo's I sent them they had no hesitation in sending me the correct unit, Freight was way more than the price of the unit so returning the wrong one was not a financial option. I know it was their mistake in the first place and my car has been off the road for 7 weeks but mistakes happen and they corrected it without complaint and at their expense, this sale ended up costing Willcox far more than I spent with them, will I buy from them again? Yes indeed, I have a lot of admiration for anyone who simply fixes their mistakes. Thank you Willcox, you have a loyal customer in me.
Cheers, Dennis.
Cheers, Dennis.
Burning Brakes
Joined: May 2008
Posts: 948
Likes: 1
From: pensacola fl
Are they perfect? No. Do they run a business like a business is suppose to run? Yes. Some companies go out of business and the owners can't understand why. Service? Willcox obviously looks at the big picture and not the speck on a yard stick.
Melting Slicks
Joined: Oct 2010
Posts: 2,276
Likes: 337
From: "ɹǝpunuʍop", Adelaide, South Australia
tried other vendors with their hidden costs when i first started, but kept going back to Willcox.
6 orders so far, 3 about 250$ and the others between 450$-800$ range
only 1 problem, missing a small spring, but that was sorted straight away and posted asap, arrived 1 week later.
latest order was last week with the 20% off 4th july sale.
might not seem much to some people, but the saving covered the cost of postage and then some.
keep up the good work Willcox
Melting Slicks
Joined: Apr 2010
Posts: 2,795
Likes: 1,196
From: Canberra Australia
2025 C3 of the Year Finalist - Modified
I have put a lot of orders through Willcox for the same reasons, Shipping calculator on web site, good prices and they chase up thing to ensure you are happy.
Ernie even gave me a dipstick tube out of his own parts when the one I ordered turned out to be a discontinued item.
Happy to recommend anytime.
Craig
Ernie even gave me a dipstick tube out of his own parts when the one I ordered turned out to be a discontinued item.
Happy to recommend anytime.
Craig
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Melting Slicks
Joined: Oct 2010
Posts: 2,276
Likes: 337
From: "ɹǝpunuʍop", Adelaide, South Australia
here's a good example...
i had just placed an order with a vendor, when i found something extra i needed
so rather than ordering from the USA and waiting another 2-3 weeks, i bought it local.
if i had bought the parking brake cable thru Willcox, it would have cost 40$ (normal) -80$ (ss) approx + shipping
the local guy here was 120$ + shipping, and that was for a normal steel cable
so yes, please open a sub branch, you would do well..
and a good chance for a holiday to check out the vette scene downunder
Drifting
Joined: Jun 2011
Posts: 1,541
Likes: 268
From: iowa city iowa
2020 Corvette of the Year Finalist (appearance mods)
C3 of Year Winner (appearance mods) 2019
I like it when people take the time to share good experiences they had with vendors. Generally people (myself included) are all to happy to jump on a forum and trash somebody when they feel they got bad service, but it is nice when folks share the positive stuff too. The good guys deserve recognition.
Race Director
Joined: Jan 2000
Posts: 12,399
Likes: 247
From: San Jose CA
I recently worked with Norm @ Willcox on the phone and he did a kickass job of getting a pair of new battery cables on time to me for my weekend project... very glad to have a vendor that's really into the cars!
Drifting
Joined: Jul 2002
Posts: 1,944
Likes: 20
From: The only Corvettes in Highett Victoria
Willcox is good!
G'day Aussie79, riverracer et al,
I buy goods from Willcox and have never had a bad experience so will continue to use them when I need parts for my Corvettes. However, if you need a Saginaw power steering pump, bracket or pulley, then you might want to look at my website, www.pro-steer.com.au. These products are all from Borgeson in Connecticut USA, www.borgeson.com, and I have stock of them here in Melbourne. You can have one tomorrow or the day after you order, depending on Australia Post.
I'm not trying to compete with Willcox or any other of the major Corvette suppliers for the complete range of Corvette parts, but am just concentrating on the steering box and pump, hose, rag joint, etc. area. Call me on 03-9502-3227 or check out the website. Afternoons and evenings suit me best.
Regards from Down Under.
aussiejohn
I buy goods from Willcox and have never had a bad experience so will continue to use them when I need parts for my Corvettes. However, if you need a Saginaw power steering pump, bracket or pulley, then you might want to look at my website, www.pro-steer.com.au. These products are all from Borgeson in Connecticut USA, www.borgeson.com, and I have stock of them here in Melbourne. You can have one tomorrow or the day after you order, depending on Australia Post.
I'm not trying to compete with Willcox or any other of the major Corvette suppliers for the complete range of Corvette parts, but am just concentrating on the steering box and pump, hose, rag joint, etc. area. Call me on 03-9502-3227 or check out the website. Afternoons and evenings suit me best.
Regards from Down Under.
aussiejohn
Racer
Joined: Sep 2009
Posts: 310
Likes: 0
From: London
I would recommend them to!
I buy all my parts from them and i live in the UK...
Once i bought a tach board from them and it turned out to be from a defective batch, of course by the time i realised that it was already installed and the whole dash was back together.
I didn't want to tear everything back until i had a replacement to do a direct swap, and the guys at willcox agreed to just send me a replacement first so i could do the swap and send the defective back after.
Not many sellers would have agreed to that!
I still have not had the time and courage to tear everything down again, but ernie i promise that as soon as i do i will send you the old board back!
I buy all my parts from them and i live in the UK...
Once i bought a tach board from them and it turned out to be from a defective batch, of course by the time i realised that it was already installed and the whole dash was back together.
I didn't want to tear everything back until i had a replacement to do a direct swap, and the guys at willcox agreed to just send me a replacement first so i could do the swap and send the defective back after.
Not many sellers would have agreed to that!
I still have not had the time and courage to tear everything down again, but ernie i promise that as soon as i do i will send you the old board back!
Former Vendor
Joined: Aug 2006
Posts: 76,656
Likes: 1,853
From: Jeffersonville Indiana 812-288-7103
St. Jude Donor '08-'09-'10-'11-'12-'13-'14-'15
I would recommend them to!
I buy all my parts from them and i live in the UK...
Once i bought a tach board from them and it turned out to be from a defective batch, of course by the time i realised that it was already installed and the whole dash was back together.
I didn't want to tear everything back until i had a replacement to do a direct swap, and the guys at willcox agreed to just send me a replacement first so i could do the swap and send the defective back after.
Not many sellers would have agreed to that!
I still have not had the time and courage to tear everything down again, but ernie i promise that as soon as i do i will send you the old board back!
I buy all my parts from them and i live in the UK...
Once i bought a tach board from them and it turned out to be from a defective batch, of course by the time i realised that it was already installed and the whole dash was back together.
I didn't want to tear everything back until i had a replacement to do a direct swap, and the guys at willcox agreed to just send me a replacement first so i could do the swap and send the defective back after.
Not many sellers would have agreed to that!
I still have not had the time and courage to tear everything down again, but ernie i promise that as soon as i do i will send you the old board back!
Corvette Left Hand Dash Pad Removal Made Easy 1968-1977
Your board was one of the very.. very first production boards that had a faulty part. Since then we've had no issues and boy what a disaster that was for us. We had to track down and replace them all.
Don't worry about sending it back.. I've already wrote it off
