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Then just dispute the charge with your CC company or bank if that's how you paid. If it goes through, your CC company issues the vendor a fine for the chargeback you filed on top of the purchase price they had to issue back. It still sounds like you know there is a phone number, yet have not called them.
dude it's not that, but this is the first complaint about them i've ever heard and i've been modding with led's for close to 4 years now. best seller i've dealt with is BestHongKong on eBay.
If you READ their website you'll SEE that they want you to contact them via email within 30 days.
I've already canceled the payment via the CC company.
I didn't realize that there were people on this website who don't WANT to know about crooked vendors. In the future I'll keep it to myself.
My mistake.
From their website: Took me 10 seconds to find this.
RETURN POLICY
We have a 30 day return policy. Please email or call for return authorization (you do not require an RMA Number) if you need to return or exchange items. A copy of the invoice is required to return or exchange items. Please order small sample quantities of leds to test for suitability in your application before ordering large quantities. A 15% restocking fee will be charged for the return of orders totaling $100 or more. LEDS (not LED bulbs) cannot be returned if the package has been opened, LED Bulbs and other products can be.
You are responsible for return shipping and we will not refund your original shipping change.