Comments on Pinnacle
Thread Starter
Melting Slicks
Joined: Jul 2003
Posts: 3,227
Likes: 50
From: Pomfret, CT
Finalist 2020 C4 of the Year - Unmodified
Comments on Pinnacle
After reading many posts about which waxes and polishes to use, I decided to go with Pinnacle. I contacted the guys at Pinnacle and spoke with Jon. He reccomended that I go with Souveran even though I have a white car. He was EXTREMELY helpful and listened to all of my questions. So, I ordered the Souveran Kit, and a poly clay kit.
Anyway, the kits came. I clayed the car. Nice! I had some problems with the other products. So, I emailed Jon the next day. He replied back quickly and CALLED my house. I called him back and we talked for a good half an hour about my problem. We came to the agreement that I would try again in the garage in less humid conditions. I did this and got the same problem. I emailed Jon again and he credited me the entire purchase price. He told me to keep the products also.
The reason for this post is to COMPLIMENT the OUTSTANDING customer service I received from Pinnacle. The service, understanding, and dedication to the customer was SECOND to NONE.
If Jon or anyone on the Pinnacle staff is reading this, THANK YOU.
-Rick
Anyway, the kits came. I clayed the car. Nice! I had some problems with the other products. So, I emailed Jon the next day. He replied back quickly and CALLED my house. I called him back and we talked for a good half an hour about my problem. We came to the agreement that I would try again in the garage in less humid conditions. I did this and got the same problem. I emailed Jon again and he credited me the entire purchase price. He told me to keep the products also.
The reason for this post is to COMPLIMENT the OUTSTANDING customer service I received from Pinnacle. The service, understanding, and dedication to the customer was SECOND to NONE.
If Jon or anyone on the Pinnacle staff is reading this, THANK YOU.
-Rick
