DeWitt Radiator - Excellent Customer Service
Thread Starter
Race Director
Joined: Apr 2000
Posts: 15,344
Likes: 4,009
From: Texas
DeWitt Radiator - Excellent Customer Service
Hats off to Tom DeWitt. I ordered a new radiator during his recent group purchase. The radiator showed up within a week. Unfortunately, the inlet pipe was 1.25" vs the OEM radiator size of 1 7/16" and my Fluidyne radiator inlet pipe size of 1.5". The upper radiator hose, even with a factory style spring clamp installed, could be easily pulled off the pipe by hand.
I called Tom and after a few minutes of discussion, he said "send it back and we'll take care of it". On Monday, I shipped the radiator back. This Tuesday (one week later, which includes 4 days of shipping time as well as a weekend!) I had a new radiator with the correct size inlet pipe.
The quality of the radiator is excellent and obviously I'm pleased with the customer service.
Just wanted to let everyone know of a positive vendor experience versus the negative ones we so often read about.
I called Tom and after a few minutes of discussion, he said "send it back and we'll take care of it". On Monday, I shipped the radiator back. This Tuesday (one week later, which includes 4 days of shipping time as well as a weekend!) I had a new radiator with the correct size inlet pipe.
The quality of the radiator is excellent and obviously I'm pleased with the customer service.
Just wanted to let everyone know of a positive vendor experience versus the negative ones we so often read about.
Team Owner
Joined: Mar 2001
Posts: 54,124
Likes: 30
From: Cincinnati, Oh USA
Glad to hear of your positive experience. Why don't business owners understand that their customers are their boss and we are the ones that pay their salary and we are the ones that fire them if they don't treat us properly? I don't know of a single business that has a self replenishing barrel of money that they pay their employees and themselves with! 
Racer
Joined: Sep 2003
Posts: 454
Likes: 1
From: Lompoc CA
Originally Posted by jfb
Glad to hear of your positive experience. Why don't business owners understand that their customers are their boss and we are the ones that pay their salary and we are the ones that fire them if they don't treat us properly? I don't know of a single business that has a self replenishing barrel of money that they pay their employees and themselves with!
Large Impressive Member
Joined: Jul 2003
Posts: 65,811
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From: Good health is merely the slowest possible rate at which one can die
St. Jude Donor '04-'05-'06-'07
Originally Posted by nonetooclose
Obviously you are not familar with the defense industry! Or government work either!
You might be kiddin' but you ain't lyin'! 
