...... But tell us how you REALLY feel! Hope it gets straight quickly, good luck 
Eckler's Sucks!!!!!!!!!
MONARTOR
Joined: Aug 2001
Posts: 249,925
Likes: 146
From: What I know, is dwarfed by what I pretend to know
Cruise-In 5-6-7-8 Veteran
St. Jude Donor '03 thru '26
NCM Sinkhole Donor
Originally Posted by warpster
I think the forum should step in and tell this 'supporting vendor' they also have an obligation to this forum and it's members. They should be forced to address this in a public venue...this one! After all a vender doesn't and shouldn't be able to continue in that role when they treat us (their customers) this way.
So moderators, could they be contacted by the forum management and told to address this issue.....shouldn't the forum enforce some level of responsibility on our supporting venders? With this kind of attitude they really don't deserve to be one of our special 'supporting venders', do they?????
So moderators, could they be contacted by the forum management and told to address this issue.....shouldn't the forum enforce some level of responsibility on our supporting venders? With this kind of attitude they really don't deserve to be one of our special 'supporting venders', do they?????
Melting Slicks
Joined: Oct 2004
Posts: 3,293
Likes: 0
From: Big Bear City CA
St. Jude Donor '06-'07-'08-'09
Originally Posted by warpster
I think the forum should step in and tell this 'supporting vendor' they also have an obligation to this forum and it's members. They should be forced to address this in a public venue...this one! After all a vender doesn't and shouldn't be able to continue in that role when they treat us (their customers) this way.
So moderators, could they be contacted by the forum management and told to address this issue.....shouldn't the forum enforce some level of responsibility on our supporting venders? With this kind of attitude they really don't deserve to be one of our special 'supporting venders', do they?????
So moderators, could they be contacted by the forum management and told to address this issue.....shouldn't the forum enforce some level of responsibility on our supporting venders? With this kind of attitude they really don't deserve to be one of our special 'supporting venders', do they?????
Thanks for advising the rest of us,
Richard
Premium Supporting Vendor
Joined: Nov 2003
Posts: 6,852
Likes: 123
From: www.EXOTICVETTE.com - FL Cruise-In VI, VII, & VIII
Cruise-In V Veteran
St. Jude's Donor '05-'06-'07-'08-'09-'10-'11-'12-'13-'14-'15-'16
I live about 45 min away from them and called to see if they had a Breathless air intake in stock because I wanted to put one on the C6 before the drive to KY. They said they had ONE so I drove out there, paid, drove over to the warehouse across the street and waited 15 min while they looked around. Came back and told me they had none, they would drop ship it and send it to me. I told them to just refund my money only because of what I hear about mail ordering from them.
I can say that they did give me a 10% discount since I purchased a few more items at the same time, and they did refund my money no problem. Haven't had any BAD experiences with them, but I wasn't exactly thrilled about wasting a few hours of the day either.
I can say that they did give me a 10% discount since I purchased a few more items at the same time, and they did refund my money no problem. Haven't had any BAD experiences with them, but I wasn't exactly thrilled about wasting a few hours of the day either.
Melting Slicks
Joined: Dec 2003
Posts: 2,487
Likes: 1
From: Sydney
Well I need to get a few parts for my vette...was going to get them from ecklers...but having serious second thoughts now.
As a forum member above said: "EVERY customer deserves to be treated with courteous respect Not getting back to a customer tells me that Ecklers just doesn't care.....If they don't....why should we. "
I totally agree.
If Im going to spend my hard earned money (or my boyfriends hard earned money!) then I would like to be treated with respect. Im not made of money.
Now I just have to find another parts vendor. Who do you all recommend? Paragon? Mid America? Zip?
As a forum member above said: "EVERY customer deserves to be treated with courteous respect Not getting back to a customer tells me that Ecklers just doesn't care.....If they don't....why should we. "
I totally agree.
If Im going to spend my hard earned money (or my boyfriends hard earned money!) then I would like to be treated with respect. Im not made of money.
Now I just have to find another parts vendor. Who do you all recommend? Paragon? Mid America? Zip?
Instructor
Joined: Aug 2003
Posts: 249
Likes: 1
From: Round Rock TX
I went on the web to purchase a simple black license plate frame. In the catalog it was listed at $21.99. Online I paid $30+. I thought, oh well, they went up on their price. When I got the next catalog it was $21.99.
Not enough to call the company and complain, but enough to keep me from purchasing from them again.
Not enough to call the company and complain, but enough to keep me from purchasing from them again.
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Racer
Joined: Aug 2003
Posts: 359
Likes: 0
From: sunrise fla
ecklers
i ordered only one product from them and after one month
of waiting they told me the item is on backorder. i ordered
from mid america and had the part in 5 days i have been happy
with them for the last two years.
of waiting they told me the item is on backorder. i ordered
from mid america and had the part in 5 days i have been happy
with them for the last two years.
Instructor
Joined: Apr 2005
Posts: 230
Likes: 0
From: Mt.Washington Kentucky
I'm in sales and if I had this many negs I would be out of a job, if they were even close to being half way decent, you would only hear about one or two complaints, BAD NEWS for them, never ordered from them and never will now, you got to take care of business or it gets around, they must have some real problems there.. 
Racer
Joined: Apr 1999
Posts: 461
Likes: 0
From: Las Vegas NV
I've not used Eckler's for years, since a C-3 I had and my current C4. I was always happy with them but for some reason I lean towards Dr. Rebuild and LIC with my C2.
I do however feel your pain, I have often had the same service with many company's these days. Everybody tout's service but they don't seem to provide it when the chips are down.
I do however feel your pain, I have often had the same service with many company's these days. Everybody tout's service but they don't seem to provide it when the chips are down.
Safety Car
Joined: Nov 2002
Posts: 4,180
Likes: 1,177
From: out of nowhere
Originally Posted by Grumpy
I have notified the Admins..
Drifting
Joined: Jul 2002
Posts: 1,890
Likes: 1
From: Indiana
St. Jude Contributor
Originally Posted by WaWaTuSi
Contrast Ecklers customer support with a company such as GHL's and its a no brainer. Ecklers gets no money from me....
EXACTLY
Brian and Jeff sent me an entire new set of clamps UPS next day FOR FREE because one has broken. These were put on 37,000 miles ago 
Don't ya think GHL understands Customer Service And that's why many of us RAVE about them. Great product, GREAT people = GOOD Business Like Sal Zaino, Ken King @ Vette Essentials....they all seem to understand the results of taking care of business/customers. 
Race Director
Joined: Mar 2005
Posts: 14,440
Likes: 3
From: MD
St. Jude Donor '11
It's amazing how retainers seem to have the talent and capabilites to screw over some customers and bend over backwards for others.
I remember just last year, I needed some tires really bad for my Vette. The 2 front tires were bald 'they literally looked like ballons" and I had a nail in one of the rears, what luck huh??? The local GY shop told me the Supercar tires were on back order. I called Eckler's and told them I needed tires like yesterday. The lady (can't remember her name) told me it was a 3-4 day turn around, but they'll do what they can. The next afternoon UPS dropped 4 brand new tires off at my door. Eckler's didn't even charge me any over night shipping.
I'm not defending or blasting Eckler's, but it does seem that they could be alittle more consistant. But on the other hand, I do feel that any business should be granted a certain margine of error. Funny, we very well know that all us humans aren't perfect, but we want other people to treat us perfectly.
This is getting to be like that whole onlinetire "fiasco". That $hit dragged out for weeks and ended up with forum members insulting and bashing each other. I hope this doesn't get that far. Have a good night people.
I remember just last year, I needed some tires really bad for my Vette. The 2 front tires were bald 'they literally looked like ballons" and I had a nail in one of the rears, what luck huh??? The local GY shop told me the Supercar tires were on back order. I called Eckler's and told them I needed tires like yesterday. The lady (can't remember her name) told me it was a 3-4 day turn around, but they'll do what they can. The next afternoon UPS dropped 4 brand new tires off at my door. Eckler's didn't even charge me any over night shipping.
I'm not defending or blasting Eckler's, but it does seem that they could be alittle more consistant. But on the other hand, I do feel that any business should be granted a certain margine of error. Funny, we very well know that all us humans aren't perfect, but we want other people to treat us perfectly.
This is getting to be like that whole onlinetire "fiasco". That $hit dragged out for weeks and ended up with forum members insulting and bashing each other. I hope this doesn't get that far. Have a good night people.
Advanced
Joined: Mar 2005
Posts: 73
Likes: 0
I will never order from Eckler's again. I only placed one order and finally recieved it after multiple phone calls and no call backs from them, luckily I did get someone on the phone eventually.
But I must say it still isnt as bad as Dell computer's customer service.
But I must say it still isnt as bad as Dell computer's customer service.
3rd Gear
Joined: Feb 2005
Posts: 3
Likes: 0
Ecklers
not to worry i took care of them scofflaws! i called the girls at ecklers and thanked them for their gracious service, and to show my appreciation i shipped them some of my famous homemade brownies, chock full of exlax and sleeping pills. you do know what happens when you fall asleep with diarrhea dont you? 
DOPE!
DOPE!
