typhoontaz

They continue to give me the runaround and make excuses. I wish I had checked this before they sold me the 2000 Corvette that had all the smog equipment removed. Just thought I would share this with the forum.

This was taken off of the BBB website regarding Chicago Motor Cars, not counting the complaint I just filed




BBB Reliability Report

The Better Business Bureau®
Serving Chicago and Northern Illinois
330 N Wabash Ave Ste 2006
Chicago, IL 60611-7621
312-832-0500
www.chicago.bbb.org




Chicago Motor Cars
26 W 251 St Charles Rd
Carol Stream, IL 60188
Telephone: (630) 221-1800
Fax: (630) 221-1801
[url]www.chicagomotorcars.com


Original Business Start Date: June 2005
Principal: Parin Shah
Customer Contact: Parin Shah
Email Address: chicagomotorcars@yahoo.com
Entity: Partnership
Employees: 7
TOB Classification: Auto Dealers-New Cars, Internet Shopping Services
BBB Membership: This company is not a member.


Customer Experience

Based on BBB files, this company has an unsatisfactory record
BBB Definition:

unsatisfactory record - A company has an "unsatisfactory business performance record" with the Bureau is based on the experiences reflected in BBB files. This file condition results when the company has failed to resolve or respond to complaints, repeatedly failed to respond or resolve issues in a timely manner, failed to resolve the underlying issues for a pattern
BBB Definition:

pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business.


The Bureau processed a total of 4 complaints about this company in the last 36 months, our standard reporting period. Of the total of 4 complaints closed in 36 months, 1 was closed in the last year.

Sales Practice Issues
No Response - The company failed to respond to the complaint.
1 - Company failed to respond to the BBB to resolve or address the complaint issues.

Delivery Issues
Resolved - The company resolved the complaint issues.
1 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.

Service Issues
Unresolved - The company failed to resolve the complaint issues.
1 - Company failed to resolve the complaint issues through the BBB voluntary and self-regulatory process.

Product Issues
No Response - The company failed to respond to the complaint.
1 - Company failed to respond to the BBB to resolve or address the complaint issues.

Vetteman Jack

This certainly is a sad affair. Hope this somehow will work out for you.

Independent1

Really sorry to hear about your problems. I hope things workout for you.

typhoontaz

Ok, so they finally agree to take back the problematic Vette in exchange for an 03 with 48K miles if I throw in $2000. This was Parin Shaw's offer to me over a week ago. Sounds fair, right? Well, now they want $3800+ to make the deal. I said no way and contacted Karl Roth of The Roth Law Group. I will let you guys know what happens. In the meantime, if you know anyone in the market for a Vette or any sports car, steer them away from Chicago Motor Cars. They are not to be trusted!

jrose7004

Sorry for your trouble.

typhoontaz

Well they finally reimbursed me for the car, minus the $1488 in sales tax, which they claim they will return to me once they get it back from the State. I have a feeling that this portion will end up in the courts. Time will tell. This has been the WORST car buying experience I have ever had!!!!!!!!!!!!!!!!! They have terrible customer service.

mph1972

Sorry to here of your trouble at least something seems to be getting done and there is light at the end of the tunnel.

ajg1915

I would say that you learned a valuable lesson from this and so did a lot of forum members.

As for the sales tax refund, it takes about 8 weeks to get your money back. If they don't give you the money, contact the State Sales Tax Office and show them your receipt for returning the car and they will be obligated to return your sales tax if Chicago Motor Cars does not.

I know this from my own personal experience with the State of PA when I bought a car and ended up getting a refund from seller for problems with the car.

Good Luck in your search for a new Vette.

David Bates

Buying a car from this location will be the worst mistake you will ever make in your car buying days. This company falsely advertises, lies, steals and playes games with wording and money. They sold me a car they didn't own, or have the title for.

Check out my website www.chicagomotorcars.us

dougbfresh

Should have went to D&M Motorsports in Glen Ellyn right up the street-got my last car there, great people.

0Double D Mods

I bought my car from them and had a great experience.
I would not hesitate to buy from Perin in the future if I was looking for another car.


No issues with the car and yes the title took about 7 days to get to me. Not a big deal as they gave me Il. temp plates and I live in WI so still had to go get plates and title transfer anyways.

Sorry you had issues with them
Dennis

PryOpenUr3rdEye

topic is closing in on being 5 years old....let it die...

max4950

Thanks for nice information.
Chicago Motor Cars