A Friday WTF?... Look what SEARS Auto did today!
#1
Pro
Thread Starter
A Friday WTF?... Look what SEARS Auto did today!
OK... take another sip of my Bombay & Tonic... dip toes in pool... take a deep breath... her goes. So, was having some front end work done on my van at SEARS Auto here in Henderson. Vette needs an oil change so I say... OK might as well get it done at the same time. This particular shop has been great for me when my van needs service. Well... not such a good idea to bring the Vette. Anyway... drop the Vette off and proceed with VERY SPECIFIC INSTRUCTIONS. "Mobil 1, 6.5 quarts, check all fluids call me if any issues. Most importantly, be carefull, the Vette is lowered, absolutely no grease/oil is to get in the interior whatsoever!" Three hours later the phone rings. " Mr. Dorsey, the Vette is too low, can't get it on the rack." I say fine, no problem, will take it back to my lube shop. Pick up both the van and Vette with my daughter and head home. It's late so I make the mistake to not thoroughly look over the Vette before we leave. Get home, my daughter gets out of the Vette and reluctantly says, "Dad, they got oil all over your Lloyds Mat and all over the door panel. OK, not the end of the world but I am still torked. Go in the house and call it a night. This morning, get up and pull the Vette in the driveway, get out to retrieve something in the garage, turn around and WTF!
The nose is chewed up and scraped from one side (radiator skid) to the othe side (radiator skid) with a layer of concrete dust. Quick head down to SEARS with a good idea of what happened. The Vette was left with them yesterday in a parking space that was fronted by a five to six inch curb. When left, it was at least three to four feet away from the curb. I specifically remembered which spot the car was parked in and upon our arrival it was clearly evident that the 18 to 19 year old a$$clown tech had literally driven the entire nose up onto the curb. The curb was scraped, and I **** you not, a chunk of the concrete was busted from the right radiator skid and was laying on the ground. I was stern but controlled and thankfully the service manager was understanding and regretfull and offered to completely fix the damage. Problem though, he sent me to "his repair shop". Honestly, I wouldn't let these dudes paint my toaster. Needless to say, Monday, I will be getting an estimate at my shop. WHEEEW! Ok, I feel somewhat better now. Back to my cocktail and a dip in the pool... IT'S FRIDAY!
Peace.
Stephen
The nose is chewed up and scraped from one side (radiator skid) to the othe side (radiator skid) with a layer of concrete dust. Quick head down to SEARS with a good idea of what happened. The Vette was left with them yesterday in a parking space that was fronted by a five to six inch curb. When left, it was at least three to four feet away from the curb. I specifically remembered which spot the car was parked in and upon our arrival it was clearly evident that the 18 to 19 year old a$$clown tech had literally driven the entire nose up onto the curb. The curb was scraped, and I **** you not, a chunk of the concrete was busted from the right radiator skid and was laying on the ground. I was stern but controlled and thankfully the service manager was understanding and regretfull and offered to completely fix the damage. Problem though, he sent me to "his repair shop". Honestly, I wouldn't let these dudes paint my toaster. Needless to say, Monday, I will be getting an estimate at my shop. WHEEEW! Ok, I feel somewhat better now. Back to my cocktail and a dip in the pool... IT'S FRIDAY!
Peace.
Stephen
#2
Le Mans Master
Dude, that sucks. Glad your o.k. I'd be outraged after giving specific instructions.
#4
Team Owner
let me be the first to say.....DIY
that sucks but I guess it could be worse....best of luck with repairs
that sucks but I guess it could be worse....best of luck with repairs
#6
Safety Car
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St. Jude Donor '05
The Sears by me (riverside, ca) always treats my Vette with white gloves. When pulling onto the rack 2 or 3 guys will come over and help the person line it up and make sure nothing gets damaged. But at the same time I stay there and watch it to, if I see something they need to be aware of I point it out and they comply right away. This particular Sears has treated my other cars very well also. Don't know if I'd trust any other Sears though.
#7
Melting Slicks
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OOOPPS!!!
ok, repeat after me... I WONT LET SEARS WORK ON MY C5 ANYMORE
do it yourself or use a place that understands they cant be near curbs. i suspect most of it will just buff out though. if it does, i would not repaint the front end. a repainted nose is worse to me than a couple little under the bumper scratches. they may not be noticeable to anyone but you that know they are there. that color is very forgiving
ok, repeat after me... I WONT LET SEARS WORK ON MY C5 ANYMORE
do it yourself or use a place that understands they cant be near curbs. i suspect most of it will just buff out though. if it does, i would not repaint the front end. a repainted nose is worse to me than a couple little under the bumper scratches. they may not be noticeable to anyone but you that know they are there. that color is very forgiving
Last edited by rgtkst; 06-08-2007 at 10:33 PM.
#10
Burning Brakes
#12
Team Owner
That looks like parking curb rash! No way was that done on metal!
They will need to have it fixed andd recieve and pay the body shop bill!
Take it to corperate if you have to.
Thanks,Matt
They will need to have it fixed andd recieve and pay the body shop bill!
Take it to corperate if you have to.
Thanks,Matt
#13
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Well, at least the manager took responsibility - too often that doesn't happen. Good luck getting the car fixed.
#14
Safety Car
I can't believe you're drinking, when you could be putting pine tar on the handle of your baseball bat - just in case...
...maybe not...
...maybe not...
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#17
Safety Car
Dude, I would be so F'n pissed, I would want to kill someone! Sorry it happened to ya. Find a competent mechanic/person and stick with 'em. Or at least never let your car out of your sight when a stranger is working on it.
I had a very bad experience with Sears just last year, and all I went there for was for them to install a battery! They couldn't even do that right! No more Sears for me!
I had a very bad experience with Sears just last year, and all I went there for was for them to install a battery! They couldn't even do that right! No more Sears for me!
#19
Your example is exactly why I refuse to let the C5 out of my sight unless absolutely necessary for repair work. I just did my own oil and filter change two days ago in my garage, so I could avoid this kind of occurence. Good luck getting her all fixed up like new, but that kind of hassle just isn't worth it to me. Jon