Zaino customer service!!!!!ehhhh
05-08-2012, 06:02 PM
#1
Drifting
Thread Starter
Zaino customer service!!!!!ehhhh
i own my own detailing business.i currently use Adams and i love it.however each time i want to try zaino i call and get that rude guy.he talks to me like he hates his life and like Im a moron.gosh i love Adams even more everytime i hang up with zaino. Anyone else go through this????????????
05-08-2012, 06:03 PM
#2
Team Owner
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Location: Oklahoma City OK
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No, but my Zaino guy is a member of my club.
05-08-2012, 06:34 PM
#4
Le Mans Master
I only use Adams and have since almost day one with my C5 (6 plus years), and customer service is only one of the reasons for my loyalty.
05-08-2012, 06:55 PM
#6
Pro
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Never had experience with either but I used to have a detail shop when I was in school. I always useds poorboys and Pro they were great, Pro had a rep in my area and Poorboys has amazing products. That sucks to hear about your experience I was thinking about trying some of there products
05-08-2012, 07:15 PM
#9
Race Director
Did the OP join CF just to plug Adams products? I'd try them someday, it I could possibly use up all my Zaino products. They last a long time, and make an impossible shine, so....
05-08-2012, 07:29 PM
#10
Drifting
Thread Starter
Well i want to try zaino but there are no reps near where i live.but i always want to try products.my zymol stuff is great.but i want to try zaino
05-08-2012, 07:50 PM
#11
Intermediate
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I agree
I called today and left a message. When the guy called me back he was very rude. I had questions regarding their products and what I should use. He just brushed me off and gave me a phone number to what I believed was a dealer. When I called the "dealer" he told me I could not buy from him. He was surprised that someone at Zaino would give me his number. I am sorry to say this and I might be stepping on some forum members toes but I have a hard time finding someone nice in the NY and NJ area. I deal witha lot of people from this area and 90% are pompus A$$es. Looks like instead of being called Zaino it should be insaino. It may be an excellent product but their customer service stinks. IMHO
05-08-2012, 07:51 PM
#12
Safety Car
05-08-2012, 07:54 PM
#13
Safety Car
For those of you that need Zaino please contact Carl. He will be more than happy to help you out. Carl is very helpful, and always has time to answer questions.
Carl V.
**Authorized Zaino Distributor **
**Authorized Amsoil Dealer**
Web Site http://www.hcvind.com/
Carl V.
**Authorized Zaino Distributor **
**Authorized Amsoil Dealer**
Web Site http://www.hcvind.com/
Last edited by Bill Vett; 05-08-2012 at 07:58 PM.
05-08-2012, 08:20 PM
#14
Drifting
Thread Starter
Yeah when i told him i wanted to order he told.me.that he does not do orders .but gave me a different number for ordering.however the people at that number.do not have product knowledge.so if i have a question i have to call Mr.rude back then call the other number to order.its just a nightmare
05-08-2012, 08:42 PM
#15
Le Mans Master
I have been using nothing but Zaino for about 9 years now - order about twice a year and use their products every day, but I have never "called" them. I place all my orders online through their web site (which could definitely stand an upgrade, along with their entire branding, but gets the job done).
As far as their attitude, don't really have any first-hand experience with them, but could not be any worse than some other Forum vendors I am dealing with. One charged my credit card several hundred dollars "last year" for a product I still have not received. I am also out about 10 long distance phone calls to get my bi-weekly lie about how it is shipping out next week. Bored with waiting, I placed a totally non-confrontational post on this forum (did not even mention the vendor) simply asking what other people's experience may have been with the product I was waiting on, only to get unloaded on and called names by that vendor for just posting a innocent question!
Can you imagine charging several hundred dollars on someone's card, lying to them about shipping dates repeatedly for almost half a year and then cussing them out for just posting a "question" about the product? Not even a "complaint"? I finally asked for a refund last week and their response was call back (long distance) in a few days and we will see!
In my business, I am not even allowed to collect money until a product ships... must be nice to float on someone else's dime!
At least with Zaino I have always received my order promptly after I pay.
As far as their attitude, don't really have any first-hand experience with them, but could not be any worse than some other Forum vendors I am dealing with. One charged my credit card several hundred dollars "last year" for a product I still have not received. I am also out about 10 long distance phone calls to get my bi-weekly lie about how it is shipping out next week. Bored with waiting, I placed a totally non-confrontational post on this forum (did not even mention the vendor) simply asking what other people's experience may have been with the product I was waiting on, only to get unloaded on and called names by that vendor for just posting a innocent question!
Can you imagine charging several hundred dollars on someone's card, lying to them about shipping dates repeatedly for almost half a year and then cussing them out for just posting a "question" about the product? Not even a "complaint"? I finally asked for a refund last week and their response was call back (long distance) in a few days and we will see!
In my business, I am not even allowed to collect money until a product ships... must be nice to float on someone else's dime!
At least with Zaino I have always received my order promptly after I pay.
Last edited by Choreo; 05-08-2012 at 08:50 PM.
05-08-2012, 09:30 PM
#16
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Have never tried Zaino, but I do use Adams products. No complaints here from either the product quality or the customer service.
05-08-2012, 09:40 PM
#17
Melting Slicks
I also use Zaino and it is a very good product. I did all my research on line and ordered on line. I can understand your disappointment when you call and can't get the info you need specially since it is expensive stuff and you want to get only what you will need. They have some confusing overlapping products and it can be difficult to determine exactly what you need.
05-08-2012, 09:44 PM
#18
Race Director
05-09-2012, 12:38 AM
#19
Safety Car
I tried Zaino back when I first got my car but I didn't like the way it looked on black. It's not a wax and it left the black looking faded because it was so shinny. I'm a believer in a good quality was on a black car.
As for the company customer service, I have heard this many times from different people. Back several years ago when they changed their product there were lots of people asking questions. I know if you don't use that product just right you will have problems.
As for the company customer service, I have heard this many times from different people. Back several years ago when they changed their product there were lots of people asking questions. I know if you don't use that product just right you will have problems.
