Dealer ruined my C5 ceramic coating
10-12-2018, 09:02 AM
#81
Burning Brakes
13 years as a dealer mechanic I will say this as I didn't read it all. Did anybody ask if the mechanic cleaned up his mess on his own. As a mechanic even if I have my fender covers on to protect it some grease, dust, or what ever gets on the car. Some mechanics will do a wipe down with what ever they have. Ill admit yes I have done that many of times to customers cars with old rags and water. I will hand it off to the porter and he does what he does.
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10-12-2018, 09:40 AM
#82
Using your point, what happens when the dealer says fine and sends the car over to their detail shop or body shop and buffs away the swirls? That takes a couple of hours and costs the dealer maybe $50. The OP's shop wants hundreds for something that evidently offered no protection to begin with. What would the dealer be paying for?
10-12-2018, 09:50 AM
#83
Why? The dealer with a multi-million dollar business and a professional body shop is somehow less competent than some guy working out of an abandoned service station? How do you personally know that? The dealer is supposed to take out his checkbook and write an open amount for something that obviously doesn't seem to have been worth a damn to begin with if one wash job can destroy it. That would not be good business but rather stupid business.
10-12-2018, 09:54 AM
#84
Why? The dealer with a multi-million dollar business and a professional body shop is somehow less competent than some guy working out of an abandoned service station? How do you personally know that? The dealer is supposed to take out his checkbook and write an open amount for something that obviously doesn't seem to have been worth a damn to begin with if one wash job can destroy it. That would not be good business but rather stupid business.
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CraigA (10-12-2018)
10-12-2018, 10:16 AM
#85
10-12-2018, 11:04 AM
#86
Le Mans Master
Pro Mechanic
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SSTG (10-12-2018)
10-12-2018, 11:04 AM
#87
10-12-2018, 11:26 AM
#88
Le Mans Master
He wants to stand behind the Dealer (because he is one himself. I’ve read in other threads of his that he sells cars) stating one wash shouldn’t do this. I’ve challenged him to wash his “coated” vehicle with dirty rags and dry the car with dirty rags in the same way a young inexperienced, underpaid, overworked porter would.
I’ve yet to see the video.
I’ve also asked him to call me since he claims to have detailed tens of thousands of vehicles and point out how “he” could have done it better. Surprise, no call.
I’ve offered the OP my help in this situation MANY times and he the OP has stated in this thread my credibility and my professionalism. The Coating is not the issue. It helps protect against swirls NOT stop them. Nothing can do that completely.
10-12-2018, 11:33 AM
#89
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Thread Starter
This continues to be kind of entertaining to me, albeit at my own expense. I understand the questions regarding the ceramic coating and the durability or protection of these products. Elsewhere in this thread, I've posted snippets from the c-quartz website that answer some of these questions. Visiting the c-quartz website (which is the product used in this case) will answer any additional questions. Or, a phone call to them would, as well.
While the thread isn't about the coating, it does have something to do with what I want as a solution. The coating likely taking the brunt of the swirling, it will need to be removed. The body shop manager told me, and I quote, "Yeah, I asked around here, and none of us have ever heard of a ceramic coating". This doesn't inspire confidence.
The detailer who I work with, and who has posted in this thread, as well, has offered up his services to work with the employees of the "multi-million dollar" dealership body shop to help ensure they perform this task correctly. As he stated above, he has offered to help me multiple times, and gone above and beyond as I don't hold him at all accountable. His work is not the issue here. The coating is not the issue here. The dealership is the issue here.
None of this matters, however, as the dealership continues to deny washing the vehicle. This means that having this car worked on at the detailer of my choice or the dealership's own body shop isn't being discussed. That makes the above discussions about this a bit moot.
Again - just be more careful than I was.
While the thread isn't about the coating, it does have something to do with what I want as a solution. The coating likely taking the brunt of the swirling, it will need to be removed. The body shop manager told me, and I quote, "Yeah, I asked around here, and none of us have ever heard of a ceramic coating". This doesn't inspire confidence.
The detailer who I work with, and who has posted in this thread, as well, has offered up his services to work with the employees of the "multi-million dollar" dealership body shop to help ensure they perform this task correctly. As he stated above, he has offered to help me multiple times, and gone above and beyond as I don't hold him at all accountable. His work is not the issue here. The coating is not the issue here. The dealership is the issue here.
None of this matters, however, as the dealership continues to deny washing the vehicle. This means that having this car worked on at the detailer of my choice or the dealership's own body shop isn't being discussed. That makes the above discussions about this a bit moot.
Again - just be more careful than I was.
Last edited by CraigA; 10-12-2018 at 11:36 AM.
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ArmchairArchitect (10-14-2018)
10-12-2018, 11:40 AM
#90
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Thread Starter
Why? The dealer with a multi-million dollar business and a professional body shop is somehow less competent than some guy working out of an abandoned service station? How do you personally know that? The dealer is supposed to take out his checkbook and write an open amount for something that obviously doesn't seem to have been worth a damn to begin with if one wash job can destroy it. That would not be good business but rather stupid business.
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SSTG (10-12-2018)
10-12-2018, 11:42 AM
#91
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Thread Starter
Using your point, what happens when the dealer says fine and sends the car over to their detail shop or body shop and buffs away the swirls? That takes a couple of hours and costs the dealer maybe $50. The OP's shop wants hundreds for something that evidently offered no protection to begin with. What would the dealer be paying for?
10-12-2018, 11:50 AM
#92
Le Mans Master
Using your point, what happens when the dealer says fine and sends the car over to their detail shop or body shop and buffs away the swirls? That takes a couple of hours and costs the dealer maybe $50. The OP's shop wants hundreds for something that evidently offered no protection to begin with. What would the dealer be paying for?
Please, just stop. You’ve made your point, wether anyone agrees with it or not doesn’t help the OP in the slightest. If you want to offer your services to repair the Dealerships damage then keep talking. If not, please stop.
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10-12-2018, 03:45 PM
#93
Melting Slicks
I don't care what kind of coating or polish or wax jobs that were done to a car. If my car came back from a dealer looking like the op described, I don't care if it was my vette or any one of my cars i would be pissed. I do my cars my self with Zanio and they would be compensating me for my time and product used.
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10-12-2018, 10:39 PM
#94
Seems to me it's time to go over the dealers head on this. Before i tried trashing the dealer on social media i would go up the GM chain of command. Maybe by bringing the issue to a regional level [not sure who that is] or corporate will get this dealer to assist you. He should take some responsibility.
Last edited by jpm995; 10-12-2018 at 10:40 PM.
10-12-2018, 10:44 PM
#95
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Thread Starter
Seems to me it's time to go over the dealers head on this. Before i tried trashing the dealer on social media i would go up the GM chain of command. Maybe by bringing the issue to a regional level [not sure who that is] or corporate will get this dealer to assist you. He should take some responsibility.
10-13-2018, 08:16 AM
#96
Seems to me it's time to go over the dealers head on this. Before i tried trashing the dealer on social media i would go up the GM chain of command. Maybe by bringing the issue to a regional level [not sure who that is] or corporate will get this dealer to assist you. He should take some responsibility.
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The Rabbi (10-14-2018)
10-14-2018, 02:57 PM
#98
Melting Slicks
Member Since: Jul 2010
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St. Jude Donor '14,'18
If the dealer has any sense at all he will offer split the bill with you to have your guy fix it and the dealer and you can move on. I was a dealer and the last thing I wanted was to have an angry customer.
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CraigA (10-14-2018)
10-14-2018, 05:12 PM
#99
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I likely would have settled for that. But - we aren't even close to a resolution. They would like for me to go away.
10-14-2018, 09:22 PM
#100
Advanced
Here's what I want to know, I don't think it been mentioned...
Did you pay in full for the mechanical work performed on the harmonic balancer or did you withhold funds? If they had your credit card did you deny the charge?
Did you pay in full for the mechanical work performed on the harmonic balancer or did you withhold funds? If they had your credit card did you deny the charge?