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GM doesn't know about Crank Bolt Recall???

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Old 03-15-2005, 12:00 AM
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c64lucky
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Default GM doesn't know about Crank Bolt Recall???

I contacted my Service Mgr. and GM. They both tell me their is no Bulletin re; Crank Pulley Bolt/Washer.

Does anyone know if it's for real or just mis-information tha was posted on the Forum?

Does anyone have a Bulletin #?

Thanks,

Lucky
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Old 03-15-2005, 08:44 AM
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Not actually a recall just a TSB; After reviewing previous posts I found the TSB for you:

Check Gages Light, Battery Voltage Low, Accessory Drive Belt Slipping or Missing (Install Washer from WPC and Crankshaft Balancer) #05-06-01-001A - (Feb 8, 2005)
Table 1: Warranty Parts Center Parts
Table 2: GMSPO Parts
Table 3: Part Request Form -- Warranty Parts Center
Check Gages Light, Battery Voltage Low, Accessory Drive Belt Slipping or Missing (Install Washer from WPC and Crankshaft Balancer)
2005 Chevrolet Corvette

with 6.0L Engine (VIN U - RPO LS2)

Built Prior to VIN Breakpoint 55111039

This bulletin is being revised to include VIN breakpoint and additional inspection information. Please discard Corporate Bulletin Number 05-06-01-001 (Section 6 -- Engine).

Condition
Some customers may comment on the Check Gages Light or the Battery Voltage Low indicator coming on. Additionally, some customers may comment on the accessory drive belt either slipping or being missing.

Cause
The crankshaft balancer bolt may have become loose.

Correction
Install a new crankshaft balancer pulley, washer and a new balancer pulley bolt using the following procedure:

Disconnect the negative battery cable at the battery.



Remove the air duct (6).



Remove the radiator support.



Remove the accessory drive belt.



Disconnect the generator.



Remove the generator bolts and generator.



Disconnect the steering intermediate shaft at the steering gear.
Install the lifting links to the engine (J 41798).
Install the fixture for lifting the engine (J 41803).
Hoist the vehicle.
Remove the front wheels.
Loosen the motor mounts.



Install the leaf spring fixture (J 33432-A).



Disconnect the tie rods (5) from the steering knuckle (4).
Disconnect the speed sensor.



Remove the lower ball joint nut and disconnect the lower control arm from the knuckle.
Disconnect the bottom shock absorber bolts.
Disconnect the ABS module bracket bolts.



Disconnect the stabilizer shaft insulator clamp bracket bolts and shaft.
Disconnect the cooler line bolts to the engine cradle.
Install a suitable jack under the cradle.
Remove the cradle nuts.
Lower the cradle.



Remove the A/C belt.



Disconnect and remove the starter.



Install the flywheel holding fixture J 42386-A.



Remove the cooling fan bolts and fan assembly.



Scribe or mark balancer orientation.



Remove the crankshaft balancer bolt (139). Do not discard the crankshaft balancer bolt. The balancer bolt will be used during the balancer installation procedure.



Use the J 41816 (1) and the J 41816-2 (2) in order to remove the crankshaft balancer.
Place the old and new balancers on the bench and orient them the same way (i.e. face up with a weight balance hole at 12 o'clock). Scribe/mark the new balancer in the same location as the old balancer. Do not transfer weight pins on manual transmission equipped vehicles. Most vehicles will be balanced without the use of any additional weight pins. Because some balancers may have spun on the crankshaft, transferring weight pins to the same position would produce a random imbalance. For vehicles that exhibit imbalance (very rare), contact Technical Assistance.
Inspect for the following conditions:
• Metal transfer to the crank post. Replace the crankshaft if metal has been transferred to it or it is damaged.

• Metal transfer or damage to the timing chain sprocket face. Replace the sprocket if either condition is present.

• Verify that the bolt does not bottom out in the crank post.





Install the new washer onto the crankshaft and push into place by hand.
Install the new balancer paying attention to line up the scribe mark.



Use the J 41665 in order to install the balancer.
Assemble the threaded rod, nut, washer and installer. Insert the smaller end of the installer into the front of the balancer.
Use a wrench and hold the hex end of the threaded rod.
Use a second wrench and rotate the installation tool nut clockwise until the balancer is started onto the crankshaft.
Remove the tool and reverse the installation tool. Position the larger end of the installer against the front of the balancer.
Use a wrench and hold the hex end of the threaded rod.
Use a second wrench and rotate the installation tool nut clockwise until the balancer is installed onto the crankshaft.
Remove the balancer installation tool.
Notice: Failure to apply proper torque to the old balancer bolt may result in the balancer not being fully seated. This could lead to failure of this joint in the future.

Install the old balancer bolt and tighten.

Tighten
Tighten the old balancer bolt to 330N·m(240 ft. lb).

Important: The nose of the crankshaft should be recessed 2.4-4.48 mm (0.094-0.176 in) into the balancer bore.






Remove the old bolt and measure the hub to crankshaft distance.
Coat the three to five threads of the new bolt with thread locker (LOCKTITE™ 272) P/N 12345493 before installation.
Notice: Be sure to follow the torque procedure for installing the new crankshaft bolt. Use of impact tools, or not using torque and angle method will result in joint failure.

Install and tighten the new crankshaft bolt.
• Tighten the crankshaft balancer bolt a first pass.

Tighten
Tighten the crankshaft balancer bolt a first pass to 50N·m (37 lb ft).

Put a paint stripe on the bolt running from the 12 o'clock to the 6 o'clock position in order to verify the correct torque requested in the next step.

• Important: When tightening for the second pass, a minimum torque of 320 N·m (236 lb ft) should be observed. If this torque is not achieved, the bolt should be replaced.


Tighten the crankshaft balancer bolt a second pass.

Tighten
Tighten the crankshaft balancer bolt a second pass to 140 degrees using the J 45059.

Important: Recheck the position of the previously painted stripe to assure 140 degree rotation. Achieving the correct torque angle is critical to the success of this repair. Over-torquing or under-torquing the joint will result in an unsatisfactory repair.



Remove the J 42386-A Flywheel Holding Tool.
Install the starter and bolts. Tighten the starter bolts.

Tighten
Tighten the starter bolts to 50 N·m (37 lb ft).

Important: Orient the purple lead wire to the 10 o'clock position when installing.






Connect the starter wiring.
Install the starter motor S terminal washer and purple lead wire (1).
Install the S terminal nut (2) and tighten.

Tighten
Tighten the S terminal nut to 4 N·m (35 lb in).

Important: Orient the gray and rust harness leads to the 6 o'clock and 7 o'clock position.


Install the gray and rust harness leads to the solenoid.
Raise and align the cradle.
Install and tighten the cradle nuts.

Tighten
Tighten the nuts, using hand tools only, to 110 N·m(81 lb ft).

Install and tighten the engine mount nuts.

Tighten
Tighten the nuts to 65 N·m(48 lb ft).

Install the A/C belt.
Install the cooler line bolts.
Install the fan shroud assembly and bolts.

Tighten
Tighten the bolts to 5 N·m(44 lb in).

Position the stabilizer shaft and install insulator clamps and bolts.

Tighten
Tighten the stabilizer shaft insulator clamp bolts to 58N·m (43 lb ft).

Install the tie rod to the steering knuckle.
Install the outer tie rod end stud nut to the outer tie rod end stud and tighten .

Tighten
Tighten the outer tie rod end stud nut to 20 N·m(15 lb ft) to seat the stud.

Turn the nut an additional 160 degrees.
Check for the outer tie rod end stud nut for a minimum final torque of 45 N·m(33 lb ft).
Install the lower ball joint to the steering knuckle.
Tighten the lower control arm ball joint stud nut.

Tighten
Tighten the nut to 20 N·m (15 lb ft) to seat the ball joint stud.

Turn the ball joint stud nut an additional 210 degrees.
Check the ball joint stud nut for a minimum final torque of 55 N·m (41 lb ft).
Install the shock bolts and tighten.

Tighten
Tighten the shock absorber lower mounting nuts to 28 N·m (21 lb ft).

Repeat tie rod, lower ball joint and shock for the other side.
Install the tires and lug nuts.



Important: Tighten the nuts evenly and alternately in order to avoid excessive run out of the tire and wheel assembly.


Using the J 39544-KIT , tighten the wheel nuts in the appropriate sequence shown.

Tighten
Tighten the nuts in sequence to 140 N·m(100 lb ft).

Remove the support jack.
Remove the Leaf Spring Compressor (J 33432-A).
Lower the vehicle.
Remove the engine support fixture.
Remove the engine support links.
Install the upper radiator support and tighten the bolts.

Tighten
Tighten the bolts to 9 N·m (80 lb in).

Install the coolant and EVAP lines to the fan shroud.
Install the engine cover and oil fill cap.
Install the intermediate shaft.
LOCTITE™ the steering intermediate shaft bolts and install.

Tighten
Tighten the lower coupling retaining bolt to 34 N·m (25 lb ft).

Install the generator and tighten the bolts.

Tighten
Tighten the generator bolts to 50 N·m(37 lb ft).

Connect the generator wiring.

Tighten
Tighten the battery feed cable nut to 13 N·m(10 lb ft).

Install the new accessory belt.
Install the air duct and box.
Connect the battery cable to the battery.
Perform a crankshaft variation relearn procedure.
Parts Information
Order a washer from the WPC using the form at the end of this bulletin. Fax the request form to the WPC at 248-371-0192, or E-mail to warrantypartscenterusa@gm.com .

All other parts should be ordered from GMSPO. Use the normal ordering process for all orders.



Warranty Parts Center Parts WPC Part Number
Description
Qty

305
Washer, Crankshaft Balancer
1



GMSPO Parts Part Number
Description
Qty

12557840
Bolt, Crankshaft Harmonic Balancer
1

12583637
Balancer, Crankshaft Harmonic
1

12579229
Belt, Water Pump, Power Steering and Generator
1 as req'd

12579228
Belt, Air Conditioning Compressor
1 as req'd


Parts are currently available from GMSPO.

Warranty Information
For vehicles repaired under warranty, use:

Labor Operation
Description
Labor Time

J0710
Pulley, Crankshaft Balancer - Replace
2.3 hrs
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Old 03-15-2005, 09:06 AM
  #3  
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Originally Posted by c64lucky
.....

Does anyone know if it's for real or just mis-information tha was posted on the Forum?
.....
I like to think there is no misinformation on the Corvette Forum. There are some misinformed people who post nonsense but for the most part the Corvette Forum has the most knowledgeable and willing to share people anywhere.
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Old 03-15-2005, 09:09 AM
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Make sure you read the entire bulletin, especially the end on how to get the parts. If you are having the problem, make CERTAIN that your dealer knows that the washer comes from a different source than the rest of the parts. My car was at the dealership for 9 days. These clowns didn't have a clue as to what to do. I ended up contacting the Warranty Parts Center (WPC) myself and the washer arrived at the dealer the next day.

It's a great day when the end-user has to do the work to get their car fixed under warranty.
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Old 03-15-2005, 09:34 AM
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Originally Posted by c64lucky
I contacted my Service Mgr. and GM. They both tell me their is no Bulletin re; Crank Pulley Bolt/Washer.

Does anyone know if it's for real or just mis-information tha was posted on the Forum?

Does anyone have a Bulletin #?

Thanks,

Lucky
Service managers at a dealership are not that intelligent. As for GM, did you talk to an actual GM employee or the people at the assistance center who are contract?
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Old 03-15-2005, 12:10 PM
  #6  
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Default Good time to install some underdrive pulleys.

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Old 03-15-2005, 02:19 PM
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I printed out the above complete TSB and carried it to my dealership, they pulled it up on the computer and the service manager called me the next day and went over with me on the phone about the repair, but so far my car is fine.
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Old 03-21-2005, 10:05 AM
  #8  
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This thread is in the FAQ... good info!
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Old 03-21-2005, 10:14 AM
  #9  
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Default Other current TSBs for C6 as of 21MAR05

Search Results
Report Date : March 21, 2005 at 10:13 AM
SEARCH TYPE : VEHICLE
YEAR : 2005
Make : CHEVROLET
Model : CORVETTE
Type : PASSENGER CAR


The Pulley bolt was not one of the TSBs listed on the government website...


Results : 12 | All records displayed

Make : CHEVROLET Model : CORVETTE Year : 2005
Manufacturer : GENERAL MOTORS CORP.
Service Bulletin Num : 040729003 Date of Bulletin: OCT 21, 2004
NHTSA Item Number: 10010513
Component: POWER TRAIN:MANUAL TRANSMISSION
Summary:
MISMACHINED TRANSMISSION COUNTERSHAFT SNAP RING GROOVE. *TT
Check to Request Research. Submit below.

Make : CHEVROLET Model : CORVETTE Year : 2005
Manufacturer : GENERAL MOTORS CORP.
Service Bulletin Num : 030851001 Date of Bulletin: OCT 01, 2004
NHTSA Item Number: 10004390
Component: STRUCTURE:BODY
Summary:
TRANSSEAL TEMPORARY PROTECTIVE COATING REMOVAL INSTRUCTIONS. *TT BULLETIN 03-08-51-001, DATED 09/01/2003 REPLACED. *TT
Check to Request Research. Submit below.

Make : CHEVROLET Model : CORVETTE Year : 2005
Manufacturer : GENERAL MOTORS CORP.
Service Bulletin Num : 040089041 Date of Bulletin: SEP 01, 2004
NHTSA Item Number: 10011067
Component: OTHER
Summary:
PRE-DELIVERY AND SERVICE GUIDE. *TT
Check to Request Research. Submit below.

Make : CHEVROLET Model : CORVETTE Year : 2005
Manufacturer : GENERAL MOTORS CORP.
Service Bulletin Num : 040601025 Date of Bulletin: AUG 01, 2004
NHTSA Item Number: 10011204
Component: ENGINE AND ENGINE COOLING:ENGINE
Summary:
EXCHANGE PROGRAM FOR 2005 MODEL YEAR ENGINES. *TT
Check to Request Research. Submit below.

Make : CHEVROLET Model : CORVETTE Year : 2005
Manufacturer : GENERAL MOTORS CORP.
Service Bulletin Num : 020730024 Date of Bulletin: JUN 01, 2004
NHTSA Item Number: 634999
Component: POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
Summary:
DIAGNOSIS OF CRACKED OR BROKEN TRANSMISSION CASE. *TT TO INCLUDE 2004 AND 2005 MODELS. *TT
Check to Request Research. Submit below.

Make : CHEVROLET Model : CORVETTE Year : 2005
Manufacturer : GENERAL MOTORS CORP.
Service Bulletin Num : 3173 Date of Bulletin: JAN 01, 1901
NHTSA Item Number: 10010557
Component: STRUCTURE:BODY
Summary:
WATER LEAK ON DRIVERS FLOOR. *EH
Check to Request Research. Submit below.

Make : CHEVROLET Model : CORVETTE Year : 2005
Manufacturer : GENERAL MOTORS CORP.
Service Bulletin Num : 3132 Date of Bulletin: JAN 01, 1901
NHTSA Item Number: 10010628
Component: SUSPENSION:REAR:SHOCK ABSORBER
Summary:
LOWER REAR SHOCK ATTACHING BOLT MAY BREAK AFTER TORQUED. *TT
Check to Request Research. Submit below.

Make : CHEVROLET Model : CORVETTE Year : 2005
Manufacturer : GENERAL MOTORS CORP.
Service Bulletin Num : 3199 Date of Bulletin: JAN 01, 1901
NHTSA Item Number: 10010635
Component: ENGINE AND ENGINE COOLING:COOLING SYSTEM
Summary:
INFORMATION ON LOW COOLANT MESSAGE. *TT
Check to Request Research. Submit below.

Make : CHEVROLET Model : CORVETTE Year : 2005
Manufacturer : GENERAL MOTORS CORP.
Service Bulletin Num : 3225 Date of Bulletin: JAN 01, 1901
NHTSA Item Number: 10011626
Component: ELECTRICAL SYSTEM
Summary:
PROGRAMMING PROCEDURE FOR THE REMOTE CONTROL DOOR LOCK RECEIVER. *EH
Check to Request Research. Submit below.

Make : CHEVROLET Model : CORVETTE Year : 2005
Manufacturer : GENERAL MOTORS CORP.
Service Bulletin Num : 3219 Date of Bulletin: JAN 01, 1901
NHTSA Item Number: 10011654
Component: POWER TRAIN:AUTOMATIC TRANSMISSION
Summary:
UNABLE TO PROGRAM TRANSMISSION CONTROL MODULE AFTER REPLACEMENT. *EH
Check to Request Research. Submit below.

Make : CHEVROLET Model : CORVETTE Year : 2005
Manufacturer : GENERAL MOTORS CORP.
Service Bulletin Num : 3235 Date of Bulletin: JAN 01, 1901
NHTSA Item Number: 10011720
Component: POWER TRAIN:AUTOMATIC TRANSMISSION
Summary:
ENGINEERING INVESTIGATION ON THE NEW TRANSMISSION CONTROL MODULE. *EH
Check to Request Research. Submit below.

Make : CHEVROLET Model : CORVETTE Year : 2005
Manufacturer : GENERAL MOTORS CORP.
Service Bulletin Num : 3242 Date of Bulletin: JAN 01, 1901
NHTSA Item Number: 10011749
Component: ENGINE AND ENGINE COOLING
Summary:
OIL LEAK AT OIL COOLER LINES. *EH
Check to Request Research. Submit below.

Last edited by docrings1; 03-21-2005 at 10:16 AM.
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Old 03-21-2005, 10:20 AM
  #10  
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Default Two complaints already formally submitted to government

http://www-odi.nhtsa.dot.gov/cars/pr...in/results.cfm


Results : 2 | All records displayed
Make : CHEVROLET Model : CORVETTE Year : 2005
Manufacturer : GENERAL MOTORS CORP.
Crash : No Fire : No Number of Injuries: 0
ODI ID Number : 10100656 Date of Failure: October 24, 2004
VIN : 1G1YY24U055...
Component: ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
Summary:
(1) PURCHASED CAR 10/23/2004. (2) ON 10/24/2004, LESS THAN 24 HOURS AFTER PURCHASING THE CAR, THE CRANK PULLEY "CAME LOOSE" AND THE CAR THREW ITS SERPENTINE BELT (LEARNED AFTER THE INCIDENT) WHILE DRIVING ON A CROWDED INTERSTATE. THE FIRST INDICATION OF A PROBLEM WAS WHEN THE DRIVER INFORMATION CONSOLE (DIC) DISPLAYED A MALFUNCTION WITH THE VEHICLES CHARGING SYSTEM THAT NEEDED SERVICE. VOLTAGE DISPLAYED ON DIC DROPPED QUICKLY IN .1 VOLT INCREMENTS UNTIL ROUGHLY 11 VOLTS WERE DISPLAYED. THEN, THE CAR BECAME INCREASINGLY UNRESPONSIVE TO DRIVER INPUT FOR STEERING AND THROTTLE. BRAKES FELT "MUSHY" BUT CONTINUED TO RESPOND TO DRIVER INPUT. ALTHOUGH THE DASH DISPLAYED A FRIGHTENING NUMBER OF ERROR MESSAGES AND ALARMS, THE OCCUPANTS HAD NO IDEA WHAT WAS THE MATTER WITH THE VEHICLE. TRYING TO CROSS 5 LANES OF PACKED FREEWAY TRAFFIC TO GET TO A SAFE BREAK DOWN AREA, IN A CAR THAT APPEARS TO HAVE LOST ITS MIND AND IS SPRAYING ANTIFREEZE ALL OVER THE HIGHWAY, COULD HAVE EASILY RESULTED IN INJURY OR DEATH. WE WERE VERY FORTUNATE THAT WE DID NOT CAUSE AN ACCIDENT. 3) VEHICLE WAS "REPAIRED" AT OURISMAN CHEVROLET IN MARLOW HEIGHTS, MD. CRANK PULLEY, BOLT(S), SERPENTINE BELT, AND UNDERHOOD INSULATION (DAMAGED BY FLYING BELT) WERE REPLACED. A FRICTION WASHER WAS ADDED BEHIND THE CRANK PULLEY ON THE ADVICE OF GM TECH SUPPORT. *CAR BROKE DOWN AGAIN WITH THE SAME PROBLEM ON 13 NOVEMBER. CAR IS NOW AT RADLEY CHEVROLET IN FREDERICKSBURG, VA. GM HAS ORDERED THE MOTOR REPLACED AND THE DEALER IS AWAITING PARTS. THIS IS NOT AN ISOLATED FAILURE, THERE ARE OTHER LS2 ENGINES BREAKING DOWN BECAUSE OF THIS CRANK PULLEY PROBLEM.*AK

Check to Request Research. Submit below.

Make : CHEVROLET Model : CORVETTE Year : 2005
Manufacturer : GENERAL MOTORS CORP.
Crash : No Fire : No Number of Injuries: 0
ODI ID Number : 10101798 Date of Failure: November 30, 2004
VIN : 1G1YY22U855...
Component: ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
Summary:
COMPLAINT RECEIVED VIA E-MAIL. MY 3 DAY OLD CORVETTE SHREDDED ITS SERPENTINE BELT, OVERHEATED, AND LOST ITS STEERING. CAR HAD 300 MILES ON IT. FROM WHAT I HAVE BEEN READING ON 'CORVETTE FORUM THIS WAS NOT AN ISOLATED INCIDENT BUT HAS BEEN OCCURRING IN TOO MANY NEW CORVETTES. THIS PROBLEM COULD AFFECT THE OPERATION OF THE VEHICLE AS IT NOT ONLY AFFECTED THE COOLING SYSTEM BUT MORE IMPORTANTLY THE STEERING AND BRAKING. TO MAKE MATTERS WORSE THE REPAIR OF THIS PROBLEM WAS FAILING ON MANY CARS, AND THEY WERE EXPERIENCING IT FOR THE SECOND AND THIRD TIME. *AK. *AK
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Old 03-21-2005, 10:44 AM
  #11  
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Is it just me or is anyone else starting to get pissed off about this? I have one of the effected cars and haven't had the problem yet but from what I am reading when the bolt does go so does the steering and perhaps the brakes.

GM is most likely looking at this problem from a cost/benefit analysis and it's possible that playing the odds against a possible wrongful death
lawsuit makes better financial sense than issuing a full recall.

If this is the case, this is unacceptable.

This is my first GM experience in a long time and I honestly can't believe there is no recall in regards to this serious a problem.

We shouldn't need to beg them to fix the effected cars, they should do it and do it quickly. Is it any wonder they're about to lose a billion dolllars?
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Old 03-21-2005, 11:23 AM
  #12  
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Last Friday morning I sat at the Service Managers computer with him while he tried to find the TSB. I know this guy very well, he has been in the business for a long time at the Chevy Dealer. I can tell you after sitting there with him, that finding anything in their computer system is a hell of a lot harder than it should be. I'm sure that some Service Writers/ Managers are better at it than others, but there is no excuse for making it so hard to find. I assumed that all he had to do was put in my VIN number (which is in the group effected), and go to the service bulletin screen and it would come up. It did not.

I finally found (yes, myself while he was helping another customer) what they call an "Adm Msg" dated Novemeber 10, 2004 that gave very vague information, and tells them to contact "Technical Assistance for instructions prior to attempting any repair" (I printed it and am sitting here looking at it). We never did find an actual TSB.

So before blaming your dealer, give them a break. Finding the TSB is not easy!
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Old 03-21-2005, 02:39 PM
  #13  
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Originally Posted by jschindler
Last Friday morning I sat at the Service Managers computer with him while he tried to find the TSB. I know this guy very well, he has been in the business for a long time at the Chevy Dealer. I can tell you after sitting there with him, that finding anything in their computer system is a hell of a lot harder than it should be. I'm sure that some Service Writers/ Managers are better at it than others, but there is no excuse for making it so hard to find. I assumed that all he had to do was put in my VIN number (which is in the group effected), and go to the service bulletin screen and it would come up. It did not.

I finally found (yes, myself while he was helping another customer) what they call an "Adm Msg" dated Novemeber 10, 2004 that gave very vague information, and tells them to contact "Technical Assistance for instructions prior to attempting any repair" (I printed it and am sitting here looking at it). We never did find an actual TSB.

So before blaming your dealer, give them a break. Finding the TSB is not easy!
I think the reason you cannot find a TSB is because there is NO TSB for the failure. At least that is the information that I have read.
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Old 03-21-2005, 03:05 PM
  #14  
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Originally Posted by ByByBMW
I think the reason you cannot find a TSB is because there is NO TSB for the failure. At least that is the information that I have read.
Go back to the second post on this thread. There is a TSB number on that thread for this fix (05-06-01-001A).
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Old 03-21-2005, 04:20 PM
  #15  
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Originally Posted by jschindler
Last Friday morning I sat at the Service Managers computer with him while he tried to find the TSB. I know this guy very well, he has been in the business for a long time at the Chevy Dealer. I can tell you after sitting there with him, that finding anything in their computer system is a hell of a lot harder than it should be. I'm sure that some Service Writers/ Managers are better at it than others, but there is no excuse for making it so hard to find. I assumed that all he had to do was put in my VIN number (which is in the group effected), and go to the service bulletin screen and it would come up. It did not.

I finally found (yes, myself while he was helping another customer) what they call an "Adm Msg" dated Novemeber 10, 2004 that gave very vague information, and tells them to contact "Technical Assistance for instructions prior to attempting any repair" (I printed it and am sitting here looking at it). We never did find an actual TSB.

So before blaming your dealer, give them a break. Finding the TSB is not easy!
I'll blame the dealer! The TSB is easy to find, all he has to do is understand the ESI system. Go into the system, go into "Find bulletins, campaigns and preliminary information by Year Range + Platform + Keyword," through the drop down windows choose the starting model year (2005), then the ending model year (2005), pick the Y-car platform, the in the search box enter a really tough word, such as ENGINE. Hit the submit button, and the 5th bulletin listed is #05-06-01-001A.
So, please don't tell me it is hard to find anything on the ESI system. The problem is dealers are too ignorant or too lazy to learn the system.
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Old 03-21-2005, 04:24 PM
  #16  
NOVAVETTE
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Just checked my VIN (120044) and luckily I am after the cut off number.
This sounds like a pretty serious problem and hopefully people get the proper resolution.
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Old 03-29-2011, 07:13 PM
  #17  
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I now have the problem with 13,000 miles on the car. I feel that both GM and the Dealership are jerking me around with the repair. Dealership said that if I would get my car serviced there and buy the new tires @ 54% markup over Tire Rack they would push GM to fix the problem. What great customer service, they are so kind. (notice the sarcasm) Looks like they just added the price of the repair on top of the cost of the tires. This may be time for me to order the parts and repair the issue myself. GM would not take my word on the issue without the dealer looking at the car, so let's see how easy it is to get my car back. GM should be facing a class action suit from owners that have had to eat the cost of the repair. This is unacceptable response from GM.
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Old 03-29-2011, 09:08 PM
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Good information in these posts, I have a buddy that owns a 2005 and I'll have to let him know about the bulletin.
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Old 03-29-2011, 09:14 PM
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The last post on this thread, before today, was 6 years ago in 2005.
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Old 03-31-2011, 04:01 PM
  #20  
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So can I assume that this only applies to 2005 cars? I have a 2007 and the just found out I need a new crank shaft pulley. Or maybe its the bolt??
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