pgeho

Guys - When we bought our baby from Leson Chevy over on the West Bank here in Louisiana, there were issues, starting with the folks over there failing to put two pieces of the front air dam on the vehicle (I know... I found them tucked behind the seat), the vehicle wasn't properly detailed inside and out, etc, etc. There were other issues that I won't go into. We've been calling the dealership for the past month trying to get resolution to the issues we have - but to no avail. I need to contact the GM Rep for Southern Louisiana. Is there a number that one can call to get that information or is this something I need to contact the GM of the dealership (who is a moron as well). What's my best recourse to lodge a complaint (for hopeful resolution?) against the dealership?

talon90

Customer Assistance and Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your dealer and to Chevrolet. Normally, any concerns
with the sales transaction or the operation of your
vehicle will be resolved by your dealer’s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:

STEP ONE: Discuss your concern with a member of
dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service, or parts
manager, contact the owner of the dealership or the
general manager.

STEP TWO: If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, in the
U.S., contact the Chevrolet Customer Assistance
Center by calling 1-800-222-1020. In Canada, contact
General Motors of Canada Customer Communication
Centre by calling 1-800-263-3777 (English) or
1-800-263-7854 (French).
We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have
the following information available to give the Customer
Assistance Representative:
• Vehicle Identification Number (VIN). This is
available from the vehicle registration or title, or the
plate at the top left of the instrument panel and
visible through the windshield.
• Dealership name and location.
• Vehicle delivery date and present mileage
(kilometers).
When contacting Chevrolet, please remember that your
concern will likely be resolved at a dealer’s facility.
That is why we suggest you follow Step One first if you
have a concern.
7-2

User 020720

I almost wish they would have left the air dam pieces in my car behind the seat. One of them fell off on the corner because the doofus installing mine at the dealer must have lost one of the proper bolts with a washer to install it and used a cheap self tapping screw that didn't hold the plastic so it wiggled through and broke loose.

Victoryred 08

I agree with Talon90, The dealerships don't want bad customer concerns getting back to GM. They should remedy your problems quickly.

als2052

Good luck dealing with the General's nimrods...