GM rep on here
07-09-2011, 10:24 AM
#21
Pro
We have created this mess ourselves and will have to live with it.
You can read post after post about how cheap we can buy our cars and we will not pay over x dollars.The internet has ruined any chance of the dealers profiting from a NEW car sale.
Why would any professional sales person go to work for a dealership knowing that there is NO money to be made selling new cars.I have friends that own or have owned dealerships and you would be amazed what some of these people are making selling new cars.I don't know how they support a family with what they make.
So you get what you pay for and you are not paying for good competent sales people.
You can read post after post about how cheap we can buy our cars and we will not pay over x dollars.The internet has ruined any chance of the dealers profiting from a NEW car sale.
Why would any professional sales person go to work for a dealership knowing that there is NO money to be made selling new cars.I have friends that own or have owned dealerships and you would be amazed what some of these people are making selling new cars.I don't know how they support a family with what they make.
So you get what you pay for and you are not paying for good competent sales people.
When I broke in the business back in 1976 I made enough money to buy a couple of year old Corvette, a house and had cash for weekends in Bahamas Of the 6 guys I trained with 2 ended up as dealers, 1 is a GM of a store, another owns a very large towing company in Miami the other 2 I lost track of... It would probable a 100% certainty that if you followed any 6 new sales guys today if one was still in the business in 20 years in a senior management position it would be amazing.
When I got in the business most of the guys where looking for a profession, today it's a job...in truth as compared to the cost of living you could make a pretty good buck back then, today unless you a superstar it's very tough to make a good living unless your selling a VERY hot brand or certain luxury makes...
07-09-2011, 11:03 AM
#22
Race Director
Member Since: Apr 2005
Location: Wesley Chapel, FL Las Vegas, NV
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We have created this mess ourselves and will have to live with it.
You can read post after post about how cheap we can buy our cars and we will not pay over x dollars.The internet has ruined any chance of the dealers profiting from a NEW car sale.
Why would any professional sales person go to work for a dealership knowing that there is NO money to be made selling new cars.I have friends that own or have owned dealerships and you would be amazed what some of these people are making selling new cars.I don't know how they support a family with what they make.
So you get what you pay for and you are not paying for good competent sales people.
You can read post after post about how cheap we can buy our cars and we will not pay over x dollars.The internet has ruined any chance of the dealers profiting from a NEW car sale.
Why would any professional sales person go to work for a dealership knowing that there is NO money to be made selling new cars.I have friends that own or have owned dealerships and you would be amazed what some of these people are making selling new cars.I don't know how they support a family with what they make.
So you get what you pay for and you are not paying for good competent sales people.
BS The Stealers have brought this upon themselves. The endless BS games they play when all you want to do is buy a car and the total lack of respect shown to new and old customers has created and environment where people would rather have a root canal without anesthesia then to deal with these low lifes.An Honest Professional Salesperson will make a fair wage.
You blame it on us not wanting to pay for "competent" sale people?
That is insulting to say the least.
It's 100% the responsibility of the owners of the dealerships to provide a competent, trained and courteous staff. That includes everyone from the GM, Service Manager and right down to the lot guys.
If they fail to do so we, the consumer, will take our business elsewhere.
07-12-2011, 03:08 PM
#24
Melting Slicks
We have a very close family friend that owns multiple car dealerships across many different brands since the late 60's. He has always said that they seldom make money on new car sales and the reason they sell new cars is so that they can make money where the true profit lies in used sales, financing and service.
He always told the story that he would sell a car new and make a hundred bucks on it but the next year when they traded it in and he resold it used he actually got more used for the car than he got new and made thousands on the car used.
Last edited by RJRSW; 07-12-2011 at 03:17 PM.
07-12-2011, 03:12 PM
#25
Drifting
My experience with Q (not a bad one): When I was looking for vettes, my wife found an '11 Atomic Orange 1LT 6-speed w/ the brake package (cross-drilled rotors, excuse my noob ignorance for not knowing the package/code LOL). Went to the dealer, got a salesman, looked at the car. The salesman was nice enough but I knew more about the car than him...and this was the FIRST vette I've looked at in a looooooong time! Anway, went inside, the salesmen brought the manager out, he was a young guy, he put the deal on paper (MSRP was $48/49K or so and they wrote the offer as $42,997+TTL or thereabouts), a fair deal in my opinion. Wasn't ready to buy that day but I really liked the guy and figured I might be able to get a little more off too. Well, I've always liked the way the convertibles looked, so I decided I should check it out before I pull the trigger on a coupe. Got in touch with the local dealer, Classic, and test drove and fell in love with my '11 2LT vert in black. The guy from Q followed up with me the next day, he was polite, no rudeness. I want to say his name was Alex, could be wrong though.
07-13-2011, 04:42 PM
#26
well the GM rep called me today and suprise suprise the ower and general sales manager at Q will not even call her back. you know the issue with low car sales is not the product it is the lack of respect and knowledge the dealers have.
lets not forget I was buying that day and they are mad because i bought elsewhere but the salesman never called me BACK LIKE HE SAID HE WOULD...hmmm maybe thats a trend over there.
new slogan
NO PHONE CALL Q CHEVROLET.
lets not forget I was buying that day and they are mad because i bought elsewhere but the salesman never called me BACK LIKE HE SAID HE WOULD...hmmm maybe thats a trend over there.
new slogan
NO PHONE CALL Q CHEVROLET.
07-13-2011, 05:26 PM
#27
Team Owner
Member Since: Jun 2005
Location: Northern, VA
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St. Jude Donor '15
"In honor of jpee"
who knows? maybe chev cust svc will "escalate" this issue with the dealer....
07-13-2011, 05:40 PM
#28
Le Mans Master
Member Since: Jan 2009
Location: Pottsboro; Sometimes Dallas Texas
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St. Jude Donor '12
hey all isn't there a GM rep that frequents this site. I would like to get in touch with him and let him know how poor Q chevrolet in Irving texas is.
I ended up buying my grand sport from a out of state dealer and they called Q becasue they are close to my house to do a courtesy delivery and they were rude to them and the salesman is sending me nasty text messages on why i did not buy from them.
I did not buy from them because they did not call me back twice in one day when I was ready to buy.
I have left 5 voicemails for thomas quintana the owner and 5 messages for thomas byas the general sales mgr, neither have called me back, guess i would not either if i knew i lost a sales because my sales staff does not know how to use the phone.
GM spends millions in advertising only to have a bunck of dillweeds like this ruin the reputation.
I ended up buying my grand sport from a out of state dealer and they called Q becasue they are close to my house to do a courtesy delivery and they were rude to them and the salesman is sending me nasty text messages on why i did not buy from them.
I did not buy from them because they did not call me back twice in one day when I was ready to buy.
I have left 5 voicemails for thomas quintana the owner and 5 messages for thomas byas the general sales mgr, neither have called me back, guess i would not either if i knew i lost a sales because my sales staff does not know how to use the phone.
GM spends millions in advertising only to have a bunck of dillweeds like this ruin the reputation.
I also have another friend who works in the parts dept. I do not know anything about them since they sold.
Tim
07-13-2011, 10:45 PM
#30
I know they were Frank Parra, the Parras have not owned that dealer in atleast 10 years the sonic group owned it and ran it straight into the ground. I thought when Thomas Q took over they would turn it around but this is not the case, GM rep she called a zone rep to go over see the dealer as this is not the first complaint. I am frquent and loyal buyer of GM cars and will never set foot on the property again!
