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Funny you should say that.I ordered a shift ****/boot from a different vendor of leather goods,equally fine craftsmanship, when they had a sale over the summer.4 months later the parts finally arrived and were the wrong color.Never had any such issue with DSVETTES.
I'm going to go out on a limb here and say I pretty much know the vendor you are referring to. I emailed that vendor the parts I wanted as they had a decent sale as well. I got no response, hence the reason I went with DSV.